Pure Heavenly Ltd Reviews 11,805

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

As of yet we have not tasted but after a rocky start due to courier company loosing parcel the chocolate will be well anticipated and has been worth the long wait. Now tried Dark Cherry Smooth Creamy... See more

Rated 1 out of 5 stars

The taste was truly diabolical, don't fall for the false hype, there are so many better options out there !!!

Rated 5 out of 5 stars

Chocolate is my ‘go to’ for every life’s event; happiness, stress, sadness, holidays etc. However there is a price to pay for the amount of sugar & fat content unless you can bear to have the taste &... See more

Rated 5 out of 5 stars

I tried Pure Heavenly after seeing a Dragon’s Den ad on Instagram. I was very pleasantly surprised. Personally I think the dark bars are by far the best, with mint, orange, ginger and raspberry being... See more

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Dairy free chocolate alternative. Vegan and low sugar. Made with rice and sweeteners. Pure Heavenly is now owned by Walkers Chocolates Ltd. The original founder and creator, Stephen Conway, left the business in March 2022.


Contact info

3.9

Great

TrustScore 4 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Pure Heavenly Ltd offers delicious…

Pure Heavenly Ltd offers delicious chocolate with plenty of flavors to suit different tastes. Their dark chocolate and plant-based options are a standout, with a smooth texture and reduced sugar. Customer service, especially Talha, was exceptional, ensuring easy ordering and quick delivery. Some flavors could use slight tweaks, but overall, a great experience!

25 February 2025
Unprompted review
Rated 1 out of 5 stars

Pure Nightmare!

I agree with the 1 star comments that this "chocolate" is awful and I could not give it away.....and I did try.
Cannot believe that any chocolate lover would find this pleasant at all. The taste and texture was just not good at all. The packaging was fabulous and the 6 bars came wrapped beautifully. All downhill from there though. An expensive mistake to make and I would have been better served with a few Galaxy bars than this "Pure Nightmare!"

14 June 2023
Unprompted review
Rated 1 out of 5 stars

Not at all impressed

Not at all impressed, I’m not a big chocolate fan but bought this because my partner is diabetic and a chocoholic. Neither of us rated the product, it does not taste like decent chocolate and has an odd texture, we both had upset stomachs after trying this. Will not be reordering.

4 May 2024
Unprompted review
Rated 2 out of 5 stars

NOT a healthier alternative

I bought a mixed pack of chocolate bars, packaging looks nice and I felt the price was fair. These are the only plus points.

The negatives are - taste and texture are average and not that pleasant although my real concerns are what the ingredients contain. These are marketed as a healthier alternative to dairy and sugar based chocolate. So it's easy to assume that you can eat more of them compared to the amount you would normally eat of a Dairy Milk choc bar for instance. Unfortunately they use flavourings and chemically made artificial sweetners in the bars. The sweetners are NOT healthy and cause harm to the body. The sweetners they use (which feature high up in the ingredients list) are Erythritol, Isomalt and Sucralose.
The side effects of Erythritol are - increases your risk of heart attack and stroke, erythritol can cause mild to severe digestive issues if you consume large amounts of it. That includes bloating, cramping, excess gas, and diarrhea. And this is just from one of the three artificial sweetners listed on the ingredients list. So a combination of all three is not going to do your body any good at all. Especially if you consume large amounts because you think it's healthier.
I think I will stick to a single dairy milk chocolate bar, these are the ingredients for comparison -
Milk, sugar, cocoa butter, cocoa mass, vegetable fats (palm, shea), emulsifiers (E442, E476), flavourings. I would rather have some sugar than the artificial sweetners and eat them in moderation!

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Lovely chocolate great service

Lovely chocolate great service. I will be ordering again.
Unfortunately my order got lost but the customer service was second to none, I spoke to a young man on the phone who was very helpful and Talha was very helpful too.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Tasty!

My girlfriend and I both loved the chocolate. I was keen to try it for a while and it didn't disappoint! We'll definitely be ordering again soon.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Great chocolate

Great chocolate, something I thought could never exist with all my intolerances. Very fast shipment too. Excellent customer service received from Tahla who promptly dealt with my query.

24 April 2024
Unprompted review
Rated 5 out of 5 stars

Pure Heaven(ly)

Excellent chocolate! Great customer service. Four very happy adults sampled for the first time but be assured it will not be the last.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent products and services

The customer service I received from Talha was second to none, he dealt with my query’s and went out of his way to help me put an order together which incorporated my own preferred flavours

The products provided from pure heavenly are simply amazing. By far the best chocolate I have tasted, dark coffee being my favourite 😊

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Customer focused and a great product

Impressive 'Dragons' Den' endorsement, easy to order, delivery shipped promptly and chocolate tasted great. A slight glitch with the picking of the order was picked up and a phone call from the team, within a couple of hours, sorted everything out to my satisfaction. Talha was very professional and helpful. Give them a try!

19 April 2024
Unprompted review

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