Pure Communication Group Reviews 

200
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and ability to understand individual needs, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the smooth process of switching providers and securing better deals. Reviewers are particularly impressed with the value for money, noting that they received competitive prices and comprehensive packages often at a significantly lower cost than direct network offers. However, some customers also noted issues with the transition process, experiencing service cut-offs or disruptions when changing networks. A few other people also felt that the customer service declined after the contract was signed, with problems not being solved and difficulties reaching support.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, easy, and stress-free... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, helpful, and... See more

Value for money

Users describe positive interactions with value for money, with many reviewers highlighting that they... See more

Price

Clients share positive opinions on price, with many reviewers finding competitive deals and significantly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a really bad experience with another mobile carrier, it was refreshing to find Pure Communications and Sam Deans. He fully understood where were were coming from and arranged to switch us back... See more

Rated 5 out of 5 stars

Been working with Lee Flynn for a while now and every time I send an email or call to add extra sims/phones he’s always there to help me. He gives me a new quote/price within a matter of minutes , not... See more

Rated 5 out of 5 stars

I used a search engine to find best business phone contract, and an independent site recommended Pure Communication, who 8 had never heard of. After clicking on the link and adding a few details, I... See more

Rated 5 out of 5 stars

By chance a phone call from Taylor at PCG became the perfect solution I required. My phone is my life in self employment and after years of unsatisfactory service and reception I needed a change. Tayl... See more


Company details

  1. Telecommunications Service Provider

Written by the company

Pure Communication Group are a leading, independent UK B2B telecoms company. Let us review your business telecoms, free of charge!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(200)

83 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and easy Company…

Great customer service and easy Company to deal with. Always easy to reach for anything we need and any questions we have.

22 March 2023
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Sasi,

Thank you for your kind words. We will be sure to pass this great feedback onto your account manager.

Thanks
The PCG Team.

Rated 5 out of 5 stars

Fahad and all the team at Pure have…

Fahad and all the team at Pure have been superb to deal with from start to finsh,so professional and helpful in every aspect.
First class and cant speak highly enough about them.

22 December 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Malcolm,

Thank you very much for your kind words. I will be sure to pass this onto Fahad and the team.

Have a great Christmas & A Happy New Year.

The PCG Team.

Rated 5 out of 5 stars

Ben looked after me really well and…

Ben looked after me really well and ensured I got the best deal possible. Thank you Ben!

24 June 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Rebecca

Thank you very much for your kind words. I will be sure to pass this onto Ben and the team.

Have a great Christmas & A Happy New Year.

The PCG Team.

Rated 5 out of 5 stars

Great customer service

After googling this company, Lee Flynn got in touch to give me the best deal for my business. Always on hand at ther end of a line- I was kept fully informed of my order's progress. Would recommend this company

16 November 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Maria,

Thank you very much for your kind words. I will be sure to pass this onto Lee and the team.

Have a great Christmas & A Happy New Year.

The PCG Team.

Rated 5 out of 5 stars

Professional and helpful. Highly recommend.

Ben has been enormously helpful and efficient. He was in touch very quickly after my initial query. Made sure he was all of the details of what we needed. Responded with a variety of quotes and a recommendation in no time at all. And then helped us get up and running, always making himself available when we had queries. Very happy with the service and happy to recommend.

3 November 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Chris,

Very kind words and we are very grateful for your feedback. Anything you need, please give Ben or one of the team a call.

Thank you.
The PCG team

Rated 5 out of 5 stars

All the team are very helpful and they…

All the team are very helpful and they deal with any issues/requests quickly.

Very easy and smooth transition.
Professionally handled.

27 October 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Nigel & Mary,

Thank you so much for your feedback & glad we could get you guys all set up and running.

If you need anything at all, please contact your account manager, Ben.

All the best,
The PCG team

Rated 5 out of 5 stars

Lee & Fahad have been brilliant

Lee & Fahad have been brilliant, they've given us clear quick communications the whole way through and given great customer care. Everything went through smoothly & got us a great deal. Im also confident if anything goes wrong they'll sort it out

3 October 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Oscar

Thank you for your feedback. As always, it is greatly appreciated from us all.

Please do not hesitate to get in touch with Lee or one of the team should you need anything.

Thanks,
The PCG team

Rated 5 out of 5 stars

I couldn't recommend Fahad Ijaz at Pure…

I couldn't recommend Fahad Ijaz at Pure Communications more. He's been very consultative, very helpful and hasn't once tried to 'sell' me anything.
Brilliant customer service and a trust worth company.

23 September 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Rory,

Thank you for your feedback. As always, it is greatly appreciated from us all.

Please do not hesitate to get in touch with Fahad or one of the team should you need anything.

Thanks,
The PCG team

Rated 5 out of 5 stars

Great service

Great service received From Lee and his team!
made the switching progress so easy and stress free.
Excellent service

26 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Anjulli,

Thank you for the feedback, it's great to hear.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

great company to work with

great company to work with, really helpful and made the whole transition to the new network really smooth, woudl definately recommend to anyone

21 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Mateusz,

Thank you for the feedback, it's great to hear.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

Top class company

We were having real problems with signal from our provider so contacted Pure Communication and Lee Flynn not only got us out of our contract but put us with a different provider with much better coverage but also saved us a small fortune. He made the whole process very easy and his communication with us went far beyond what was expected. Great job guys and girls keep up the good work

20 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Jason,

Thank you for the feedback, it's great to hear.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

Mobile phone & Laptop contracts

Mobile phone & Laptop contracts confuse me at the best of times, Lee and his team were first class in all aspects of our changing provider. Pure's competitors could learn a lot from these guys.

20 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Martyn,

Thank you for the feedback, it's great to hear.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

Great service

Great service. Had me switch service provider. I now pay less and have more benefits overseas. Thank you Lee

19 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Marc,

Thank you for the feedback, it's great to hear.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

A really positive experience

I really did my homework and spoke with a number of providers before opting to use Pure Communication Group for our business
I have had a really positive experience. PCG offered great value for money , and just as important kept me informed at every stage.
Account Manager Lee has been great - his response time to emails is outstanding - he comes back to me almost immediately any queries land in his inbox
CA

19 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Caroline,

Thank you for the feedback, it's great to hear. Will pass on the message to Lee.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

Excellent set up service

Excellent set up service from Lee and the Team and very good mobile phone deal for the business.

19 July 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Donna,

Thank you for the feedback, it's great to hear we will let Lee know.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

Rated 5 out of 5 stars

Great personal service from Ben and the…

Great personal service from Ben and the team. First class communications.

16 June 2022
Unprompted review
Pure Communication Group logo

Reply from Pure Communication Group

Hi Terry,
Thank you for the feedback, it's great to hear we will Ben know.

If you do need anything before your quarterly review, please contact one of the team or your account manager directly.

Best regards,
The PCG Team

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