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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in addressing various pet needs, from calming anxiety to improving digestion and skin issues. Many people noted that their often-fussy dogs love the taste of the treats, making administration easy. The delivery service is frequently commended for its speed and reliability, with orders arriving promptly and well-packaged. However, some customers also noted that while the service and product quality were excellent, the treats did not always have the desired effect on their pets, particularly regarding calming or itch relief. A few people experienced issues with receiving their subscription orders or delays with Royal Mail.

What people talk about most

Product

Users describe positive interactions with the product. Many customers report that their dogs love the taste... See more

Quality

Customers had positive experiences with quality. Many reviewers noted improvements in their pets' health,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick delivery... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the ease of ordering, convenient... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and amazing service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Good value for the calming supplements, and high potency! She *loves* the taste of them (she is very fussy and would not eat another brands equivalent). We are trying them for fearful, reactive beha... See more

Company replied

Rated 5 out of 5 stars

Our 14 yr old Cocker Spaniel has been struggling with loosing his vision to cataracts. I have been giving him the Pupps calming treats alongside the lowest dose of prescription meds & using calming s... See more

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Rated 5 out of 5 stars

Arrived well packaged had complementary tester chews x5 with purchase which is great to see if dog likes & eats as just brought not sure if the itch relief will help as yet hopefully ! Time will tell... See more

Company replied

Rated 5 out of 5 stars

We use the calming and pre & pro biotic Chews and get on really well with them our dog loves to eat them, they don't upset her stomach as no chicken and she seems they seem to help her on a day to day... See more

Company replied

Rated 1 out of 5 stars

Ordered 13th Aug. Asked for this review on 29th Aug. Have not received product despite messaging Company! Royal Mail still waiting for parcel.

Company replied

Rated 1 out of 5 stars

Signed up to a subscription and didn’t receive the product! Tried contacting via live chat and an email form and had no reply.

Company replied

Rated 5 out of 5 stars

These calming treats have made a notable difference to my dog. Stick with them as I noticed the change measurably between weeks 6&8. I bought on subscribe and save for three months and made a good sa... See more

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Rated 5 out of 5 stars

We've been using the calming treats for a while and have now been using the pre/prebiotic treats for the past 3 months or so. My dog is very fussy and not food motivated and he loves both these s... See more

Company replied

Rated 5 out of 5 stars

I was sceptical at first when trying these but we are now three weeks in. My fur baby is more calm, less anxious and more focused. He's seems so happy in himself. We had a vet visit and he was so much... See more

Company replied

Rated 5 out of 5 stars

Our order was sent super quick, and our dog loves eating her vitamins. We've been using for 2 weeks now, so a little early to judge results but I was worried about upsetting her tummy, but they suit... See more

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Rated 5 out of 5 stars

Our dog loves the calming treats! It was great getting a free sample of the other treats on offer too for our first order! Just waiting to see if they make a difference to his hyperactivity

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Rated 5 out of 5 stars

I purchased these treats on subscription, they are really good value and my huskies allergies are finally under control, after trying numerous other things. I'm really pleased with the results.

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Rated 5 out of 5 stars

Great company to deal with, quick on communication too and the products are very good. Our dogs love the taste of the probiotic chews and are making a real difference early on as well. Thank you

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Rated 5 out of 5 stars

Our dog can be fussy about chews but he loves these ones, and they definitely help in having a calmer morning before a walk 🐾

Company replied

Rated 5 out of 5 stars

Great customer service when order went missing in post. Pre & probiotics very good, both my elderly dogs love them.

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Rated 5 out of 5 stars

Easy to use website, quick delivery. My dog is happy to eat the calming and itch treats. The itch relief treat work well but after a month on the calming treats sadly my dog has shown no improvement.... See more

Company replied

Rated 5 out of 5 stars

Highly recommend as my dog Betsy loves them and I’ve used the Skin, Calming and now Hip & Joint. They have left her coat so shiny and smooth and she is also very relaxed well worth the money !

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Rated 5 out of 5 stars

Great products. Our rescue dog came with anxiety and itchy skin and month or so on Pupps itchy skin and calming treats has sorted it completely.

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Rated 5 out of 5 stars

I bought these treats as my white husky had trouble with allergies. Since being on these treats her allergies have cleared. Very pleased with these treats i will definitely keep her on them.

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Rated 5 out of 5 stars

Amazing service and products, Murphy loves his treats and the calming treats have worked brilliantly on anxiety.

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Rated 4 out of 5 stars

Bought the calming treats for our nervous rescue. Unfortunately they didn’t have the desired effect and we decided not to purchase anymore. The customer service we received regarding the refund was ex... See more

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Rated 4 out of 5 stars

Our dogs are very picky on what they like, with these Pupps they have not refused, if anything they want more. It's too early to say whether they work, but hopefully they will

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Rated 4 out of 5 stars

Delivery was very quick and my puppy loves the calming treats already. Will definitely keep them part of her daily routine

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Rated 4 out of 5 stars

It's out first time trying the itchy and prebiotic treats and my love absolutely love it!

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Rated 4 out of 5 stars

Good company to deal with, quick delivery and my dog enjoys the treats.

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Rated 4 out of 5 stars

First day of use so can’t comment how good they are yet! But they look good and got free samples of all the chews!

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Rated 5 out of 5 stars

My dachshund Ivy has not long had surgery & i got some calming treats to help. Delivery was quick and she absolutely loves them. Love the little love heart shapes too!

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Rated 5 out of 5 stars

After 9 days my dogs (Chip) her scratching has nearly stopped. She has no signs of red skin anymore. She evens likes the taste of the chews! No more restless nights and days. 100% recommended �... See more

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Rated 5 out of 5 stars

My pups love these pre-biotics! They’re poops are wayyy better and consistent on them ☺️

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Rated 5 out of 5 stars

Great product helped calm my dogs barking and hyper activity i just hope they help with the fireworks

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Rated 5 out of 5 stars

Very easy to purchase. They dont smell bad like some others and our dog enjoys getting them as a bedtime treat.

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Rated 5 out of 5 stars

This product outshines others due to the ingredients and the service is great also Highly recommended

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Rated 5 out of 5 stars

Good product, my pet loves the taste and actually takes time to chew these. Seems to be helping his coat, and now bought ones for hip and joints.

Company replied

Rated 5 out of 5 stars

Great product, arrived quickly and no itching a difference in my dog

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Rated 5 out of 5 stars

Great product really has helped my pup with her tummy problems as well as her grass eating

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Rated 5 out of 5 stars

I’m new to Pupps so this is my first order of pre and pro biotics, they came very quickly and were delivered by Royal Mail and not one of those unreliable couriers like YO***, early days yet but so fa... See more

Company replied

Rated 5 out of 5 stars

Lovely company, lovely packaging, and lovely products. My dog adores the calming treats

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Rated 5 out of 5 stars

I have high hopes for this product. I guess i need to review again in a month to knownif it has worked

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Rated 5 out of 5 stars

Excellent service, item works brilliantly! Very impressed

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Pupps

Written by the company

About Pupps

Pupps is a UK-based brand dedicated to improving the health and wellbeing of dogs through natural, effective solutions. Born from a simple idea — to make high-quality, accessible pet health products — we craft functional treats that support everyday canine needs and long-term vitality.

What we offer

  • Calming Treats – ideal for dogs who struggle with stress, separation anxiety, or loud noises such as fireworks. Designed to promote relaxation and balanced behaviour naturally.
  • Hip & Joint Support – helps maintain mobility, flexibility, and strength in active dogs or older pets prone to joint stiffness and discomfort.
  • Itch Relief Treats – formulated to soothe dry, irritated skin and support dogs with seasonal sensitivities or allergies, promoting a healthier coat and overall comfort.
  • Multivitamin Treats – an all-round daily boost supporting energy, immunity, and vitality, ensuring your dog feels their best every day.
  • Pre & Probiotic Treats – developed to improve gut health, aid digestion, and support immune balance for happier, healthier tummies.
  • Skin & Coat Treats – made to enhance shine, softness, and skin condition, leaving your dog’s coat visibly healthier and more radiant.

Every Pupps product is made with carefully selected, natural ingredients and contains no harmful additives. We’re driven by the special bond between pets and their families — focusing on practical, safe solutions that genuinely help, one wagging tail at a time.

Our promise
We aim to make your experience simple and positive: a straightforward 60-day money-back guarantee if you don’t see results with consistent use. Your dog’s wellbeing always comes first.

Shop & connect
Explore the full range here: pupps.com.
Follow us on Instagram, TikTok and Facebook: @puppsuk.

Join the Pupps community — where we prioritise your pet’s health, happiness and everyday confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great dog loves his chews

7 July 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Carol,
We love hearing this! Thank you for the great review – we’re so pleased your dog is enjoying their chews. Let us know if you ever need help choosing something else from the range.

Rated 5 out of 5 stars

My dog loves these

My dog loves these

6 July 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Lucy,
Thanks for the lovely feedback – short and sweet but means the world! We’re so happy your dog loves the treats. Appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Lovely company and lovely products

Lovely company, lovely packaging, and lovely products. My dog adores the calming treats

1 February 2025
Unprompted review
Pupps logo

Reply from Pupps

Thank you so much – your kind words about the brand, packaging, and products really mean a lot. We’re so happy to hear your dog adores the calming treats – that’s what it’s all about!

Rated 5 out of 5 stars

Great treats…

I bought these treats as my white husky had trouble with allergies. Since being on these treats her allergies have cleared.
Very pleased with these treats
i will definitely keep her on them.

28 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Carol,
We’re so pleased to hear your husky is doing better – that’s exactly why we created our range. Thank you for the lovely review and for trusting Pupps. We’re glad to have you both as part of the family!

Rated 4 out of 5 stars

Picky dogs, but these they don't refuse.

Our dogs are very picky on what they like, with these Pupps they have not refused, if anything they want more. It's too early to say whether they work, but hopefully they will

23 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Paul,
Thanks for the honest feedback – always great to hear fussy pups are enjoying the taste! Let us know how you get on with results over the next few weeks – we’re here if you need any guidance on use or dosage.

Rated 2 out of 5 stars

I have been trying to cancel my order

I have been trying to cancel my order, for a few weeks now & I keep getting charged & sent more of the calming treats

25 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi K Harper,
Thanks for your review – we’re really sorry to hear this. We’ve looked into our system and can’t find any communication from you so far, but we’d love to get this resolved quickly. Please email us at customersupport@pupps.com with your order number and details, and we’ll sort everything for you right away.

We do try to make subscriptions simple to manage from your account, but of course we’re always happy to help directly when requested. Looking forward to hearing from you.

Rated 5 out of 5 stars

This product outshines others due to…

This product outshines others due to the ingredients and the service is great also
Highly recommended

25 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Donna,
What a lovely review – thank you! We really do pride ourselves on the quality of our ingredients, so it’s great to know that shines through. Appreciate the recommendation!

Rated 5 out of 5 stars

Great product

Good products in decent price. My dog loves the treats.

23 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Jan,
Thank you so much – really glad to hear your dog is loving the treats and that you’re happy with the value too. We appreciate the support!

Rated 4 out of 5 stars

Fast delivery and my puppy loves the treats

Delivery was very quick and my puppy loves the calming treats already. Will definitely keep them part of her daily routine

20 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Beth,
Brilliant to hear – thank you for the great review! We’re so pleased your pup is enjoying the calming treats. Let us know if you ever need any support along the way.

Rated 5 out of 5 stars

Fab product

Fab product - my little doggo loves it! Will buy again!

5 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Niki,
Love to hear it! Thanks so much for the great review – and give your doggo a treat from us! 🐾

Rated 5 out of 5 stars

Easy to use website

Easy to use website, quick delivery. My dog is happy to eat the calming and itch treats. The itch relief treat work well but after a month on the calming treats sadly my dog has shown no improvement.

17 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Matt,
Thanks so much for the kind words and for giving both treats a go! Really pleased to hear the itch relief is working well and your pup enjoys them.
Sorry to hear the calming ones haven’t shown much improvement just yet – some dogs do take a bit longer to respond depending on their anxiety levels and triggers. If you’d like, we’re happy to recommend a slightly adjusted routine or see if another product in the range might suit better. Just drop us a message!

Rated 5 out of 5 stars

Haven't been using long enough to…

Haven't been using long enough to comment yet...

17 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Kathi,
Thanks for taking the time to leave a review. We completely understand – some of our products can take a couple of weeks to show results depending on your dog’s needs.
We’d love to hear how you get on a little further down the line, so feel free to update your review or pop us a message anytime. Hope your pup enjoys them in the meantime!

Rated 5 out of 5 stars

Arrived well packaged had complementary…

Arrived well packaged had complementary tester chews x5 with purchase which is great to see if dog likes & eats as just brought not sure if the itch relief will help as yet hopefully ! Time will tell if not try somthing else

16 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Angie,
Thanks so much for the lovely review — great to hear your order arrived safely and that the tester chews went down well!
Totally understand that it’s early days with the itch relief – many customers see the best results after consistent daily use for a few weeks, so fingers crossed. If you need anything or have questions along the way, we’re always here to help.

Rated 5 out of 5 stars

Amazing value for money

Highly recommend as my dog Betsy loves them and I’ve used the Skin, Calming and now Hip & Joint. They have left her coat so shiny and smooth and she is also very relaxed well worth the money !

16 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Michelle,
Wow – what a brilliant review! Thank you so much for your support and for trying several of our products.
It’s amazing to hear that Betsy is enjoying them and feeling the benefits – a shiny coat and a relaxed pup is exactly what we love to see. Really appreciate you sharing your experience.

Rated 5 out of 5 stars

👌👌👌👌

Received on time

15 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Oksana,
Thanks so much for the 5 stars — glad your order arrived on time! Let us know how your pup gets on with the treats 🐾

Rated 5 out of 5 stars

Our dog loves the calming treats

Our dog loves the calming treats! It was great getting a free sample of the other treats on offer too for our first order! Just waiting to see if they make a difference to his hyperactivity

15 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Molly,
So pleased to hear your dog is enjoying the calming treats — and that the sample extras went down well too! Fingers crossed you start seeing a difference in his hyperactivity soon. Keep us posted 🐶

Rated 4 out of 5 stars

It's out first time trying the itchy…

It's out first time trying the itchy and prebiotic treats and my love absolutely love it!

5 May 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Majo,
Thanks for the lovely feedback! We’re really glad your dog is loving the new treats — especially on the first try! Let us know how they get on long term 💚

Rated 5 out of 5 stars

Great chews, our dog eats them easily and they definitely help

We use the calming and pre & pro biotic Chews and get on really well with them our dog loves to eat them, they don't upset her stomach as no chicken and she seems they seem to help her on a day to day level both calmer in her temperament and her for her gut. We also use the anti itch chews certain times of the year and this helps her feet not get sore and red.

14 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Samantha,
Thank you for such a detailed and thoughtful review. It’s great to hear the chews are helping with both temperament and itchy feet — and always good when they’re easy to give too! Appreciate you sharing 🐾

Rated 5 out of 5 stars

Great customer service when order went…

Great customer service when order went missing in post. Pre & probiotics very good, both my elderly dogs love them.

11 June 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Jennifer,
Thanks for your kind words! We’re so glad it got sorted quickly and even happier to hear your elderly dogs are enjoying the Pre & Probiotics. Give them both a cuddle from us 🐶💛

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