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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their high quality and effectiveness in addressing various pet needs, from calming anxiety to improving digestion and skin issues. Many people noted that their often-fussy dogs love the taste of the treats, making administration easy. The delivery service is frequently commended for its speed and reliability, with orders arriving promptly and well-packaged. However, some customers also noted that while the service and product quality were excellent, the treats did not always have the desired effect on their pets, particularly regarding calming or itch relief. A few people experienced issues with receiving their subscription orders or delays with Royal Mail.

What people talk about most

Product

Users describe positive interactions with the product. Many customers report that their dogs love the taste... See more

Quality

Customers had positive experiences with quality. Many reviewers noted improvements in their pets' health,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the quick delivery... See more

Order

Reviewers mention positive feedback about their orders. Customers appreciate the ease of ordering, convenient... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and amazing service, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

Good value for the calming supplements, and high potency! She *loves* the taste of them (she is very fussy and would not eat another brands equivalent). We are trying them for fearful, reactive beha... See more

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Rated 5 out of 5 stars

Our 14 yr old Cocker Spaniel has been struggling with loosing his vision to cataracts. I have been giving him the Pupps calming treats alongside the lowest dose of prescription meds & using calming s... See more

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Rated 5 out of 5 stars

Arrived well packaged had complementary tester chews x5 with purchase which is great to see if dog likes & eats as just brought not sure if the itch relief will help as yet hopefully ! Time will tell... See more

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Rated 5 out of 5 stars

We use the calming and pre & pro biotic Chews and get on really well with them our dog loves to eat them, they don't upset her stomach as no chicken and she seems they seem to help her on a day to day... See more

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Rated 1 out of 5 stars

Ordered 13th Aug. Asked for this review on 29th Aug. Have not received product despite messaging Company! Royal Mail still waiting for parcel.

Company replied

Rated 1 out of 5 stars

Signed up to a subscription and didn’t receive the product! Tried contacting via live chat and an email form and had no reply.

Company replied

Rated 5 out of 5 stars

These calming treats have made a notable difference to my dog. Stick with them as I noticed the change measurably between weeks 6&8. I bought on subscribe and save for three months and made a good sa... See more

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Rated 5 out of 5 stars

We've been using the calming treats for a while and have now been using the pre/prebiotic treats for the past 3 months or so. My dog is very fussy and not food motivated and he loves both these s... See more

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Rated 5 out of 5 stars

I was sceptical at first when trying these but we are now three weeks in. My fur baby is more calm, less anxious and more focused. He's seems so happy in himself. We had a vet visit and he was so much... See more

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Rated 5 out of 5 stars

Our order was sent super quick, and our dog loves eating her vitamins. We've been using for 2 weeks now, so a little early to judge results but I was worried about upsetting her tummy, but they suit... See more

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Rated 5 out of 5 stars

Our dog loves the calming treats! It was great getting a free sample of the other treats on offer too for our first order! Just waiting to see if they make a difference to his hyperactivity

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Rated 5 out of 5 stars

I purchased these treats on subscription, they are really good value and my huskies allergies are finally under control, after trying numerous other things. I'm really pleased with the results.

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Rated 5 out of 5 stars

Great company to deal with, quick on communication too and the products are very good. Our dogs love the taste of the probiotic chews and are making a real difference early on as well. Thank you

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Rated 5 out of 5 stars

Our dog can be fussy about chews but he loves these ones, and they definitely help in having a calmer morning before a walk 🐾

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Rated 5 out of 5 stars

Great customer service when order went missing in post. Pre & probiotics very good, both my elderly dogs love them.

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Rated 5 out of 5 stars

Easy to use website, quick delivery. My dog is happy to eat the calming and itch treats. The itch relief treat work well but after a month on the calming treats sadly my dog has shown no improvement.... See more

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Rated 5 out of 5 stars

Highly recommend as my dog Betsy loves them and I’ve used the Skin, Calming and now Hip & Joint. They have left her coat so shiny and smooth and she is also very relaxed well worth the money !

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Rated 5 out of 5 stars

Great products. Our rescue dog came with anxiety and itchy skin and month or so on Pupps itchy skin and calming treats has sorted it completely.

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Rated 5 out of 5 stars

I bought these treats as my white husky had trouble with allergies. Since being on these treats her allergies have cleared. Very pleased with these treats i will definitely keep her on them.

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Rated 5 out of 5 stars

Amazing service and products, Murphy loves his treats and the calming treats have worked brilliantly on anxiety.

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Rated 4 out of 5 stars

Bought the calming treats for our nervous rescue. Unfortunately they didn’t have the desired effect and we decided not to purchase anymore. The customer service we received regarding the refund was ex... See more

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Rated 4 out of 5 stars

Our dogs are very picky on what they like, with these Pupps they have not refused, if anything they want more. It's too early to say whether they work, but hopefully they will

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Rated 4 out of 5 stars

Delivery was very quick and my puppy loves the calming treats already. Will definitely keep them part of her daily routine

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Rated 4 out of 5 stars

It's out first time trying the itchy and prebiotic treats and my love absolutely love it!

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Rated 4 out of 5 stars

Good company to deal with, quick delivery and my dog enjoys the treats.

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Rated 4 out of 5 stars

First day of use so can’t comment how good they are yet! But they look good and got free samples of all the chews!

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Rated 5 out of 5 stars

My dachshund Ivy has not long had surgery & i got some calming treats to help. Delivery was quick and she absolutely loves them. Love the little love heart shapes too!

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Rated 5 out of 5 stars

After 9 days my dogs (Chip) her scratching has nearly stopped. She has no signs of red skin anymore. She evens likes the taste of the chews! No more restless nights and days. 100% recommended �... See more

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Rated 5 out of 5 stars

My pups love these pre-biotics! They’re poops are wayyy better and consistent on them ☺️

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Rated 5 out of 5 stars

Great product helped calm my dogs barking and hyper activity i just hope they help with the fireworks

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Rated 5 out of 5 stars

Very easy to purchase. They dont smell bad like some others and our dog enjoys getting them as a bedtime treat.

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Rated 5 out of 5 stars

This product outshines others due to the ingredients and the service is great also Highly recommended

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Rated 5 out of 5 stars

Good product, my pet loves the taste and actually takes time to chew these. Seems to be helping his coat, and now bought ones for hip and joints.

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Rated 5 out of 5 stars

Great product, arrived quickly and no itching a difference in my dog

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Rated 5 out of 5 stars

Great product really has helped my pup with her tummy problems as well as her grass eating

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Rated 5 out of 5 stars

I’m new to Pupps so this is my first order of pre and pro biotics, they came very quickly and were delivered by Royal Mail and not one of those unreliable couriers like YO***, early days yet but so fa... See more

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Rated 5 out of 5 stars

Lovely company, lovely packaging, and lovely products. My dog adores the calming treats

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Rated 5 out of 5 stars

I have high hopes for this product. I guess i need to review again in a month to knownif it has worked

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Rated 5 out of 5 stars

Excellent service, item works brilliantly! Very impressed

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Pupps

Written by the company

About Pupps

Pupps is a UK-based brand dedicated to improving the health and wellbeing of dogs through natural, effective solutions. Born from a simple idea — to make high-quality, accessible pet health products — we craft functional treats that support everyday canine needs and long-term vitality.

What we offer

  • Calming Treats – ideal for dogs who struggle with stress, separation anxiety, or loud noises such as fireworks. Designed to promote relaxation and balanced behaviour naturally.
  • Hip & Joint Support – helps maintain mobility, flexibility, and strength in active dogs or older pets prone to joint stiffness and discomfort.
  • Itch Relief Treats – formulated to soothe dry, irritated skin and support dogs with seasonal sensitivities or allergies, promoting a healthier coat and overall comfort.
  • Multivitamin Treats – an all-round daily boost supporting energy, immunity, and vitality, ensuring your dog feels their best every day.
  • Pre & Probiotic Treats – developed to improve gut health, aid digestion, and support immune balance for happier, healthier tummies.
  • Skin & Coat Treats – made to enhance shine, softness, and skin condition, leaving your dog’s coat visibly healthier and more radiant.

Every Pupps product is made with carefully selected, natural ingredients and contains no harmful additives. We’re driven by the special bond between pets and their families — focusing on practical, safe solutions that genuinely help, one wagging tail at a time.

Our promise
We aim to make your experience simple and positive: a straightforward 60-day money-back guarantee if you don’t see results with consistent use. Your dog’s wellbeing always comes first.

Shop & connect
Explore the full range here: pupps.com.
Follow us on Instagram, TikTok and Facebook: @puppsuk.

Join the Pupps community — where we prioritise your pet’s health, happiness and everyday confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

220 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Unfulfilled order

Ordered 13th Aug. Asked for this review on 29th Aug. Have not received product despite messaging Company! Royal Mail still waiting for parcel.

13 August 2025
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Reply from Pupps

Hi Jean,

We’re really sorry about this. We’ve already been in touch with you directly to explain in full, but I want to leave clarity here too for anyone reading.

Your order unfortunately fell into a batch of parcels Royal Mail failed to deliver on 13–14 August. The most difficult part of this issue has been that we’ve had no visibility on which individual parcels were affected until customers reached out to us, which we know is incredibly frustrating.

To put this right, we’ve now processed a full refund, sent a replacement tub straight away, and added £10 store credit to your account as an apology.

We can only apologise again for the disruption this has caused, and we’re grateful for your patience and understanding as we’ve worked through the fallout of Royal Mail’s failed deliveries.

Rated 5 out of 5 stars

My cocker spaniel loves her calming…

My cocker spaniel loves her calming treats and does the trick!

29 August 2025
Unprompted review
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Reply from Pupps

Hi Raksha,

That’s lovely to hear — we’re so pleased your cocker spaniel is enjoying the calming treats and that they’re working well for her. Thanks so much for sharing your feedback! 🐾

Rated 1 out of 5 stars

Signed up to a subscription and didn’t…

Signed up to a subscription and didn’t receive the product! Tried contacting via live chat and an email form and had no reply.

12 August 2025
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Reply from Pupps

Hi Sarah,

We’re really sorry about this. We’ve been in touch with you directly via email to explain in full, as we hadn’t received any messages from you our end before your review.

Your subscription order unfortunately fell into a large batch of parcels Royal Mail failed to deliver on a particular day in August. The most difficult part of this issue is that we’ve had no visibility on which individual parcels were affected until customers reached out to us. We completely understand how inconvenient this has been.

We’ve now processed a full refund, sent a replacement tub, and added credit to your account as an apology.

We can only apologise again for the frustration this has caused, and we’re grateful for your patience while we’ve worked through the fallout of Royal Mail’s failed deliveries.

Rated 4 out of 5 stars

My dog loves them

My dog loves them and seen improvement with his coat.

28 August 2025
Unprompted review
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Reply from Pupps

We’re so pleased to hear your dog is enjoying them, Sophie! It’s brilliant that you’ve already noticed an improvement with their coat – thank you for sharing your experience. 🐾✨

Rated 5 out of 5 stars

Great product

Great product - my husky loves them

27 August 2025
Unprompted review
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Reply from Pupps

Thanks for the lovely feedback, James! We’re glad to hear your husky is loving them – we hope they continue to make a real difference. 🐶💜

Rated 5 out of 5 stars

Great products

Great products. Our rescue dog came with anxiety and itchy skin and month or so on Pupps itchy skin and calming treats has sorted it completely.

26 August 2025
Unprompted review
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Reply from Pupps

Thank you so much for sharing this — and for giving your rescue a chance with Pupps. We’re delighted to hear that, after about a month, the Calming and Itch Relief treats have made such a difference. If you ever want help with feeding guidance or what to try next, just drop us a line at customersupport@pupps.com. Give your pup a cuddle from us!

Rated 5 out of 5 stars

Dog loves them

Dog loves them. Good subscription service

22 August 2025
Unprompted review
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Reply from Pupps

Thank you so much, Heather! We’re so pleased your dog loves them and that the subscription makes life easier for you. 🐾

Rated 5 out of 5 stars

Great supplements!

Very helpful, good products and my dog loves their daily supplements!

22 August 2025
Unprompted review
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Reply from Pupps

Thanks Jessica! Really glad to hear your dog enjoys their daily supplements and that you’ve found them helpful. 💜

Rated 5 out of 5 stars

My fussy dog loves them 💜

Our dog can be fussy about chews but he loves these ones, and they definitely help in having a calmer morning before a walk 🐾

21 August 2025
Unprompted review
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Reply from Pupps

That’s brilliant to hear! We know how fussy some pups can be, so it’s lovely your dog enjoys them – and even better that they’re helping to keep mornings calmer. 😊

Rated 5 out of 5 stars

What a difference

These calming treats have made a notable difference to my dog. Stick with them as I noticed the change measurably between weeks 6&8. I bought on subscribe and save for three months and made a good saving doing so. They arrive when they say they will and are well packaged. I would definitely recommend these. Although there are cheaper products on the market, these actually work!

21 August 2025
Unprompted review
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Reply from Pupps

Thank you for such a thoughtful review, Kirsty. We’re delighted you’ve noticed a real difference – especially over those 6–8 weeks. It’s great that the subscription and packaging work well for you too. Your recommendation means a lot! 🙏

Rated 5 out of 5 stars

Arrived quickly

I have high hopes for this product. I guess i need to review again in a month to knownif it has worked

19 August 2025
Unprompted review
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Reply from Pupps

Hi Wendy,
Thank you for your order and kind words about the speedy delivery. You’re absolutely right — the best results often show after consistent use over a few weeks, so we’d love to hear your thoughts again once your dog has had more time with them. Fingers crossed they make a real difference!

Rated 5 out of 5 stars

Tasty

Very easy to purchase. They dont smell bad like some others and our dog enjoys getting them as a bedtime treat.

14 August 2025
Unprompted review
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Reply from Pupps

Hi Joanne,
We’re so pleased to hear your dog is enjoying the treats — especially as part of a bedtime routine! It’s great to know you’ve found them easy to buy and that the smell isn’t off-putting like some others. Thank you for sharing your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service, item works brilliantly! Very impressed

8 August 2025
Unprompted review
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Reply from Pupps

Thank you so much for the lovely feedback! We’re thrilled to hear everything’s working brilliantly for you – it really means a lot.

Rated 5 out of 5 stars

My dachshund Ivy has not long had…

My dachshund Ivy has not long had surgery & i got some calming treats to help. Delivery was quick and she absolutely loves them. Love the little love heart shapes too!

9 August 2025
Unprompted review
Pupps logo

Reply from Pupps

Hi Aaliyah,
We’re so pleased Ivy is enjoying her calming treats – especially after her surgery. Wishing her a smooth recovery and lots more heart-shaped snacks!

Rated 5 out of 5 stars

Amazing service and products

Amazing service and products, Murphy loves his treats and the calming treats have worked brilliantly on anxiety.

14 July 2025
Unprompted review
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Reply from Pupps

Hi Helen,
Thank you so much for your lovely feedback! We’re delighted to hear Murphy is enjoying his treats and that the calming treats have been helping with his anxiety. We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Great service provided

Bought the calming treats for our nervous rescue. Unfortunately they didn’t have the desired effect and we decided not to purchase anymore. The customer service we received regarding the refund was extremely good. A great company with good morals. Would be happy to purchase from here again with the experience we had with their service, just unfortunate the treats didn’t help our pup.

29 April 2025
Unprompted review
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Reply from Pupps

Hi Abbie,
Thank you for your honest feedback and kind words about our service. We’re really sorry the calming treats didn’t work as hoped for your rescue pup, but we’re pleased we could help quickly with your refund. We’d love the chance to help again in the future if you ever want to try something else for your dog.

Rated 5 out of 5 stars

Service is great order arrived very…

Service is great order arrived very quickly and my puppy loves it

1 May 2025
Unprompted review
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Reply from Pupps

Hi Aldons,
Thanks so much for your review! We’re really pleased your order arrived quickly and that your puppy is loving the treats. That’s what we love to hear!

Rated 4 out of 5 stars

Good company to deal with

Good company to deal with, quick delivery and my dog enjoys the treats.

11 July 2025
Unprompted review
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Reply from Pupps

Hi Dawn,
Thank you for your kind review. We’re glad to hear delivery was quick and that your dog is enjoying the treats. We really appreciate your support!

Rated 5 out of 5 stars

Review

Treats have helped my oldest dog calm down

30 June 2025
Unprompted review
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Reply from Pupps

Hi Jade,
Thank you so much for sharing this – we’re really glad to hear the treats have helped your oldest dog feel more settled. It means a lot to us that they’re making a difference. Give them a big cuddle from us!

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