Pup Planet Reviews 

236
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Awesome and broad product range you wouldn't find in just any pet shop, if youre trying to find it they probably have it, or something similar! Lovely little store that isnt overwhelming even for my f... See more

Rated 5 out of 5 stars

Charlie is knowledgeable and extremely helpful. Best place in Kent to buy your dog food. We need more small businesses like this.

Rated 5 out of 5 stars

I ordered Ozzie's favourite frozen raw food on Sunday and Charlie messaged me to check if I would be around for delivery today. I had already made arrangements to go out so I asked him to pop it in m... See more

Rated 5 out of 5 stars

Personable, friendly owner Charlie helped me to find what I was looking for, which on this occasion was a mix of toys for my boys to enjoy as a reward for passing their training. I like how if Pup... See more

Company details

  1. Pet Store

Written by the company

Pup Planet is a small business with a big dream. Starting as an online store for dog supplies and growing towards a full experience with a dog cafe, dog park, day care, training, grooming and dog hotel. Pup Planet will be the number one destination for dog owners and their dogs. Together let’s aim to give all dogs in the UK a life they deserve… filled with fun & happiness. #smallbusiness #ukbusiness #lovedogs


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic !

After seeing Charlie’s videos on Facebook we visited and bought some great products to take on our holiday to keep the dogs entertained. There was so much choice but we bought knuckles and buffalo ears and the dogs loved them! Quality was great and service was fantastic. It’s our place to get our dog treats from now and we look forward to trying more things for our dogs. Looking forward to seeing Charlie’s plans move forward in the future.

30 March 2024
Unprompted review
Pup Planet logo

Reply from Pup Planet

Aww you have mad my day ❤️ thank you for your review, if there’s specific things you want to try and and you can’t see, let me know and I’ll hunt it down to bring in 🐶🦴 See you again soon

Rated 5 out of 5 stars

Excellent Company to deal with

Excellent Company to deal with, very friendly and helpful staff. I will definitely be using this Company again as their prices of pet supplies are very competitive and the deliveries are very quick. Well done Pup Planet.

18 October 2023
Rated 5 out of 5 stars

Very Satisfied Customer

I ordered Ozzie's favourite frozen raw food on Sunday and Charlie messaged me to check if I would be around for delivery today. I had already made arrangements to go out so I asked him to pop it in my garage for me and left my side gate open. When I got home he had packed it away into my freezer for me, what an absolute star he is, and what superb service.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

5 star

My order is always delivered very quickly. Charlie is very efficient and full of advice to help me with my fussy pup.
Maple loves the treats too especially the rabbits ears. Thank you Charlie and Nellie xx

31 March 2022
Unprompted review
Rated 5 out of 5 stars

I love Pup Planet

Love Pup Planet! The range is superb, top quality, great prices and a lovely personal service!! Why go anywhere else?! It’s so great to have a small business like this do well. Great work Charlie!!

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing customer service

Absolutely amazing customer service! I ordered a couple items for my dogs birthday today and the order was with us by 7pm the same day!

They even sent a birthday card and really sweet text message for our dog, Arthur!

Thank you so much pup planet! We will definitely be returning!

30 November 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Absolutely love there monthly treat boxes, personalised to my doggies, pup planet couldn't be more helpful and i have a standing order set up so I don't forget to re-order, highly recommend

3 October 2021
Unprompted review
Rated 5 out of 5 stars

Pup Planet Extraordinaire

I came across Pup Planet by reading a leaflet about the service that Charlie provides, and his aspirations for the future. Totally impressed by his attention to detail and very pleased with the service he provided, as he's local and delivers extremely quickly. I would thoroughly recommend everyone to try Pup Planet.

3 October 2021
Unprompted review

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