The Shrimp Factory UK Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery service, noting that orders arrive promptly and are securely protected with exceptional packaging materials. People are also thrilled with the wonderful quality of the aquatic livestock, mentioning that the shrimp arrive active, healthy, and full of vibrant color. However, some customers also noted occasional issues with rude communication, difficulties opening the excessive packaging tape, or receiving poor quality shrimp. A few reviewers experienced minor shipping setbacks, such as split or leaking water bags during transit and restrictive company policies during extreme weather events.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting vibrant coloration and healthy... See more

Quality

Customers had positive experiences with quality, noting that the shrimp consistently arrive healthy, active,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting incredibly fast shipping times,... See more

Service

People report positive experiences with service, praising the fast, reliable, and top-notch assistance... See more

Order

Consumers find order to be positive, highlighting prompt shipping and secure packaging. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would... See more

Company replied

Rated 5 out of 5 stars

Incredible service throughout the process, including aftercare. James is quick to respond to emails, knowledgeable and very patient. I don’t have a large budget and managed to lose a couple of the b... See more

Company replied

Rated 5 out of 5 stars

I ordered some Cherry Shrimp from The Shrimp Factory and couldn’t be happier. The packaging was absolutely excellent — clearly packed with care, and all shrimp arrived healthy and active. Within m... See more

Rated 5 out of 5 stars

I've just received my lovely group of Blue Dream shrimp. They arrived in perfect condition with an additional complimentary friend, well packaged and protected. This followed two weeks of help and su... See more


Company details

  1. Aquarium Shop

Written by the company

About Us We are a small team of dedicated Shrimp Breeders who are committed to bringing you the best quality Shrimp possible. Through rigorous selective breeding in our facility, or by Importing the highest quality shrimp from reputable breeders In Asia and the rest of the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(173)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality

All shrimp ordered so far have been alive , healthy and turned up in good time. They have been acclimated (first few, second few currently drip acclimating as I type this) and settled in well. Admittedly I don't see them very often as 5 in a 94 litre by themselves with the long standing population of ostracods, and a handful of snails and daphnia, but I see them swimming by and recognise the individuals so they all seem to be doing well so far.

15 September 2026
Rated 5 out of 5 stars

Amazing!!

The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would buy again and advise others looking for shrimp to go here. Amazing service and little shrimp guys.

31 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Dear Kathleen,
Thank you for your great review! We are so pleased that you think our small family business is amazing! We are also pleased to hear that your shrimps arrived safe and are well, we look forward to helping you again in the future.
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

Great company

Incredible service throughout the process, including aftercare. James is quick to respond to emails, knowledgeable and very patient. I don’t have a large budget and managed to lose a couple of the beautiful Red Demon OE thanks to a male honey gourami fiercely protecting his fry - James was supportive, remembered me, and there was a surprise consolation in my next order. My Red Demons now thrive alongside a colony of Sulawesi Snow Zebras which are breeding relentlessly and which I also purchased from The Shrimp Factory. Delivery is incredibly efficient and I’ve never received a doa.
Great company - I won’t buy from anywhere else.

8 September 2026
Unprompted review
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi,
Thank you for such a glowing review! We are are so pleased that you now have a happy and thriving shrimp tank. Glad you liked the little surprise and are really appreciative of the comments finding us supportive. We can't wait to help you again soon!
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

Excellent company

Excellent company. Highly recommended

5 September 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi Gareth,
Thanks so much for your 5 star review, we are extremely pleased you find us an excellent company!
Happy Shrimping!
Kind Regards
The Shrimp Factory

Rated 5 out of 5 stars

They arrived on fantastic packaging I…

They arrived on fantastic packaging I followed all the right instructions. They are on the tank now with the lighting off I will order again

29 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Dear Billy,
Thankyou for taking the time to write a 5 star review, we are glad you feel our packaging is fantastic!
Enjoy your shrimp, we will be happy to help you again soon!
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

The famy firt shrimp ct I run into problems and they…

The fact I run into problems and they more then happy to hold my order and my other shrimp come in good order

10 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi Glenn,
Thank you for your 5 star review. Holding until your tank was stable is absolutely the correct procedure. We are happy to help :) enjoy your colony.
Kind regards,
The Shrimp Factory

Rated 5 out of 5 stars

Ordered 10 snowballs

Ordered 10 snowballs. 1 unfortunately didn't make it but I had 12 in the bag. Shipped fast and packed well. Very happy, will be ordering again when my second tank has cycled. Healthy and active shrimp. Bought 4 sunset shrimp 2 weeks prior and they were all dead in 3 days. Won't ever buy from a fish store again. Leaving it to the pros.

4 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Dear Adam,
Thank you for your 5 star review! We are sorry to hear that one didn't make it but that you are very happy with the shrimp. We are so pleased that you have had a great experience with us and are looking forward to helping you again, once your tank has cycled.
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase. I will definitely be ordering more from them.

2 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi Alan,

Thank you for your lovely review, we are so pleased that you are happy with your purchase.
Kind Regards
The Shrimp Factory

Rated 5 out of 5 stars

Well packed

Well packed. Came a day early and no DOA. Will definitely use again .

8 August 2026
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi Sharon,
Thank you for your 5 star review, we are really pleased you are happy with our service!
We hope to help you again soon!
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

Great

Great! Lovely shrimp a few extra great price well packaged exactly what I wanted.

28 October 2025
The Shrimp Factory UK logo

Reply from The Shrimp Factory UK

Hi Michael,
We just want to say thanks so much for your great review, we really appreciate it and glad you got exactly what you wanted!
Kind regards
The Shrimp Factory

Rated 5 out of 5 stars

Beautiful shrimp

Really quick delivery, was dispatched the day after I purchased the shrimp and came like it said before 1pm:) they all came live and well, great fit to my tank.
Delivery company - I don’t think the delivery person knocked when delivering the parcel so it’s lucky I was checking constantly ahah

24 July 2026
Rated 5 out of 5 stars

Thank you !

Thank you !! Quick delivery shrimp were packaged very well and arrived in good health... now in their new home ... cheers

20 July 2026
Rated 5 out of 5 stars

5 stars 🌟 really good service and products

I’m usually hesitant about ordering online for aquarium products as I’ve had some bad experiences. Unfortunately one of the bags had split in transit. James was quick to offer a few solutions to rectify the issue and within 24 hours a replacement was sent. The service was exactly what I’d like to receive and I highly recommend this brand and will use again. They are also really affordable compared to some others!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, reliable,well packaged and reasonable prices

What more do you want...shrimp arived healthy and full of colour

17 July 2026
Rated 5 out of 5 stars

Great Customer service 👍

Initially there were issues with the order due to the heatwave and me using the Google Pay auto-checkout that messed up my address format on the order. But they were great at keeping me informed, super fast at responding to my emails and helping me out with everything. The shrimp arrived in great condition!

3 July 2026
Unprompted review

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