Proximus Reviews 

Very bad company they are liars they are lazy and do not want to work their customer service is trash I was meant to receive a new box installation yesterday as I took a day off work and I lost my time and money for a worthless company They don't have respect and regard towards me very rude I received a call from the technician that he was meant to come to my house to fix the new box for internet but he never showed up also he had the audacity to report that he has done the job when he never passes buy this is very bad and unprofessional, especially when a company want to get more new loyal clients I will never in this life suggest to my friends and family also people I know this company what an embarrassment

Expensive and spotty coverage so many companies have much better data deals. When you data is out they charge .50€ a MB which is insane! I'm stuck with the number while in Europe but would avoid their cell coverage at all costs

Horrible customer service. You are basically forced to a chat robot that does not understand the question. Finally going to an agent they put you on hold and then the connection got broken. Really worst experience ever.

We inherited this sorry excuse for an internet connection when we moved into our new place. At first, it was tolerable, but the moment I decided to cut ties with their abysmal TV service, all hell broke loose. I specifically instructed them to cancel the TV subscription, not to pull the plug on the internet altogether. But oh no, they conveniently ignored that and yanked everything without so much as a courtesy call. When I dared to question their incompetence, their excuse was a pathetic "that's just how it works."

I practically begged them to reinstate my internet, emphasizing that my livelihood hinges on a stable connection. The agent, if you can call them that, assured me it'd be back up within an hour. Two agonizing hours later, still nothing. So I ring up customer service, only to be told it's some other department's problem and they'll "get back to me." Lo and behold, their brilliant solution when they finally do call back? "Just reset the router." Like I hadn't already tried that a dozen times!

Round two of this infuriating circus, same song and dance. "Oh, we've escalated it to a higher priority. It'll be fixed soon." Twenty-four excruciating hours later, guess who's still twiddling their thumbs in a cafe, typing out this scathing review? That's right, me.

And don't even get me started on their TV decoder—what a flaming disaster that was!

Save yourself the stress, the headache, and the sheer aggravation. Steer clear of these clowns like you would a raging plague. Trust me, you'll thank me later.

I don't have a signal on my mobile phone for 3 days now. I tried to contact Proximus via chat, telephone, and the physical store... Nobody solves the problem and just redirects me to another department or store. Online or telephone, the connection is eventually lost, or nobody answers while I wait for several minutes (20-30 minutes...). My phone works normally with a different SIM card, but my SIM card does not work with another phone (and I did go to a physical store, changed the sim card, and the attendant said that it would work "within hours"). Hopeless to get serious technical help.

Proximus has a very bad service, today, I spoke to a 'customer care' personnel named Nerdel, she basically punished me by extending the money back for a device that I didn't get and went back straight to them from 5 days to 29 days. They literally send the device I ordered back to themselves, weird, then they cancel the service and now to refund me my own money, they are giving me a hard time.

Really bad customer service, but thatbis normal in Belgium. Careful because they deactivate your domiciliations without any warning and their staff are really rude on the phone, they have no idea how to treat a customer problem and being professional at the same time.

This is the worst mobile service company I know of! Not only are their prices for the Internet incredibly high, and the application is constantly buggy, but they also periodically steal money from customer accounts. This just happened to me: they took my 25 euros for downloading a 50 MB application! Disgusting company! Be careful and think a hundred times before dealing with these scammers!

Total disaster no solution, they just create tickets for backend team to fix every time I called them around 10 tickets created no solution yet.

Terrible service and countless breakdowns.
Useless helpline, so many problems know but not solved.
Zero value for money.
The highest prices in Belgium for an increasingly poor supply : a real scandal.

Atrocise services. Having issues with phone service while away on holidays. Can't get onto website, tried ringing customer service and were hung up on twice. Rude, ignorant support team. Hopeless. Will change provider after this experience

Disgusting customer service and they lie towards offers. They messed up my plan 3 times meanwhile I contacted them via phone and online. And now after I waited since 27 November for a sim, finally today 9th December sim arrives and I check my plan they charged me full price meanwhile it was discount. To not only say they are very rude and incapable to do their job but they are also liers.

I got a workphone with a prepaid SIM from Proximus. To number provided to know you phonenumber and activate the card, in fact did NOT provide the phonenumber and without the phonenumber I could not activate the SIM. When calling customer service I got in a bot loop which kept asking for me to input the phonenumber which I couldnt get! When I finally got through the customer service said they would call back, they did NOT! When i FINALLY found a way to find out the phone number, I tried to activate it. Through SMS it kept saying they were having technical dificulties, when I tried doing it with an account it requests you input a phonenumber which they will verify by sending you a text. But the SIM doesnt work until you have activated it! So you need an account to activate the SIM, but you need a phonenumber to make an account!
This is truly the stupidest organization I have ever encountered! Every step of the way you need a phonenumber to activate you phonenumber or call customer service or do anything, but the phonenumber doesnt work until you have activated it which you need a phonenumber for!

Internet barely working since two days ago, when it started to rain. I'm signaling this issue for OVER A YEAR NOW and there is no fix, more than that myproximus is not working as well so i can't login and pay. DON'T USE proximus, IT'S TERRIBLE!

went to 4 shops-all the same story.... 7 or 8 working places, but just 2 people working. the staff extremely slow and tired of life expression on their faces dont really mind that a line of 50 people is waiting. they just take their time and dint care till their work hours finished. and this they call telecommunication service on top level😀

Proxiumus zijn geen eerlijke frima gewoon achter de reug

The most horrible client service.
They just talk on the phone and do nothing. You need to double check what they say on the phone and if it is right.

I pay a lot of money and do NOT get the promized service. when asking for help, i get useless reply and no solution. NOT HAPPY AT ALL. weak internet, bad TV quality & no service. and this for huge money

If you are looking for an internet service provider that does not help or inform you correctly and seems to have a broken incident or order system, then you're in the right place.
It seems like other people had the same experience.
Not sure why this is the case.
Clearly, they do not care and seem to prefer to share the bandwidth with other companies that use their network.
So I ordered an internet pack via the internet, provided the required documents, and made sure my address details were correct.
Sometime later, I received an automatic email confirming the appointment to install. Still, the address was incorrect; as suggested in the email, I contacted their support to correct it.
All good, but they forgot to tell me that this would require booking another installation date for some reason, so I received another email asking about this that confused me. Why should I lose the appointment because of their mistake, right? I contacted the helpdesk, and sure enough, I had to book another date, so I complied. I had no other choice. The system seems buggy in allowing registering a different address in the order.
Days later, my appointment and order got canceled, as announced in an automatic email without further explanation, so I contacted the helpdesk again.
Apparently, the reason was that I did not send my ID card, but this was done when I first ordered and was not demanded in any of the follow-up emails or during my chats with the support. At this point, the support stopped talking with me without saying anything else.
And, well I gave up, I need internet, and clearly something isn't working properly in the whole process, so why risk paying for something that probably will give me more problems if one day there is a problem, assuming that I would be able to have an internet connection at some point.
Then I finally got an apology email after making a similar report to this one but nothing else to help me.
Do yourself a favor and check for other operators in Belgium.

Awful experience!!!!!
The appointment for my installation after moving has been rescheduled three times without consulting me and delayed with two months! No internet no tv but they do send invoices!
Still no solution. When trying to contact the service desk: no email so no paper trail. Service per phone: sorry we can’t help! Or: someone is coming tomorrow. No show for three times already. Staying home for nothing.
HORRIBLE