Proximus Reviews 

Poor technical support.
Modem was out. Tech support claimed it was a regional issue & that it would be solved in a few days - max 1 week.
Luckily, I could test the line with another modem, and found out there was no regional outage at all - my modem was out of order, after a lightning strike.
The tech support's diagnosis was completely wrong, and I would have waited days for nothing if I didn't test the line by myself.
Re-called the technical support who finally sent a replacement modem... which appears to be a refurbished one!

Fiber is not 1G ..but i pay for 1G .
This is stiling And whay i have to pay 5 E /month for norton ???????????????? i didnt was inform and i didnt wanted
--- 13 STARS for stiling

Irresponsible policies
We recently had to change the Proximus TV box because the previous version broke, we received the new TV box timely. We have until May to return to old box as per the Proximus letter. My underage daughter is currently outside of Belgium in the EU and her phone is blocked. Calling with proximus...response sorry it is our policy, we cannot do anything unless you return the TV box, you should have checked before your daughter left on her schooltrip.....please understand this is a minor away from home, sorry this is our policy until we receive the TV box we cannot do anything..because they are on the same account....yes but is about the safety of minor away from home....sorry we cannot do anything these are our policies....huh??????
Check myproximus....error message "Oops something went wrong. It's us, not you. We are working on it. PLease try later"...the cherry on the Proximus nonhelpful dangerous policy cake.

It has been 1 month still I am waiting for someone who will do the installation. The call center never helps!! They gave me an appointment in 2 weeks then I received an email that the date is changed!!!!! Very poor company..

They scam you, make me lost 150 euros, I am changing place

Unbelievable, literally no customer service at all
Not able to execute my fiber order properly and as requested for more than one month
Nobody from CS can help, just excuses, lies and wrong promises

The internet packages are so expensive (even with student 'discount') and their website is so awful. Whenever I tried to add extra data online (5eur for extra 20gb) the website would often not work. I was told on the phone to try on other servers/laptops/incognito mode/clearing cookies etc. it is just annoying. Difficult communication through the phone too. meh. They used to be good a couple of years ago now I am switching.

I had a very bad experience with them for receiving the internet services in November last year. I was their client for over 12 years, and when I was travelling last year my neighbor was not able to pay one of the bills. Consequently, the internet services for me were suspended - which is fine, but I paid the bill with a fee, once I was back. My internet connection was not restored however. I was asked to send my equipment back to Proximus which I did and was promised to be contacted within the days about the new installation (with additional fee, of course). Which never happened. I kept reminding them about it every 3d day and I kept being promised that it should happen soon. They explained they had too many clients and long-long ques. Nothing happened, no equipment was sent to me. Finally, I was explained that the whole line needed the re-installation and the meeting with the technical specialist from Proximus was set for the end of December (the date kept being changed several times). In the end I had to cancel the re-installation and received the official annulation letter from Proximus. I stopped receiving services in November 2021, but keep regularly receiving the bills for the services I did not receive. I filed a complaint, sent them all the proofs including their own emails, and photos of the sent equipment and post bills. And they keep replying that I have been receiving their services from from November till now on (February 2022), though it was not physically possible.
It is like talking to a brick wall. So, if you are thinking of having home internet, please consider other providers. I am using a new one for more than 3 months already and am happy. But the story with the Proximus' invoices is still going on.

Terrible service, they are scamming you, stealing your money and impossible to get into contact with.

Please never get proximus if you value your money and your time.

I have to give one star because I can't give 0.
The service was awful- both customer service and the internet connection. We hardly had internet at any given time, during our year and a half with them. Every time we complained about it we were on hold for at least 25 minutes, and the customer service agent always said they would call us back and never did. We have never given money to such a useless service. Changing address was a great excuse to end the contract. Since then we have been a very happy with the internet service of another provider.

The customer service is very bad, they do attend to me when they were convincing me to switch from Lycra to proximus even though I was not interested in proximus from the beginning.
After I successfully switch if I call them they end the call and tell I'm they don't speak English, I thought a good customer service ought to transfer the call to someone that can speak English. Because you were speaking English to me when you asked me to join.

Bye switching to another network in less than a month

Wifi turns on and off the whole time, wifi booster doesn't work so we can't watch TV, customer service is terrible. You wait 30min. for them to answer, then they say everything is okay (its not). When you explain it isnt, they say they'll send someone over (they dont). The next day you get an email telling you abt the latest deals and basically asking for more money.

way too expensive for what they can only offer and simply the worst communication ever.

They charge me for additional 30 euros within less than 3 mins !!!! I was in a middle of a teams reunion and my wifi was bad so it was directly connected to my 4g .And during the meeting i receive within less than 3 mins messages that i was on my 80% of data usage then a series of msgS i couldn’t see on the spot because it will disable the reunion so i cut the line suddenly because i felt that it was something wrong . And i saw that they charged me for Almost EXTRA 30 EUROS !!!!!! This is insane.I usually have the EPIC package with 4Gb not including whatsapp , fb instagram and i pay 19.99 euros for this service but charging me additionally with almost 30 EUROS for 3 MINUTES of a meeting i can’t leave but had to do it because of this awful service !! And , the customer service are the rudest persons i have ever contacted and they refused to take in charge my complaint by saying that it was ‘the wifi problem ‘ and not them. And this is not the time proximus charges me with a huge amount for services that are not clear and super expensive for a very limited data usage.

Ah and i charged additional 1 g for 5 euros because i have 5 days left for the end of the month and i need Gbs for the transportation apps and maps.

Customer from the begining, unfortunately those past 2-3 years their service became awful. After 4 calls with proximus I still didn't see any improvement on my request. I left for the opponent, bye Proximus see you never ;)

I am very disappointed by the customer service of Proximus! They leave you 2 weeks without internet without any sort of compensations. I have spend days on the telephone trying to sort my technical problem and they do promisses they do not keep.
Also, the technicians arrive with a 3h delay to your house!! And without respecting the corona measures (no face mask)! I do not recommend!

Proximus = If avoidable, to avoid!

Quick recap on my experience with Proximus. Living in Belgium and the city of Brussels since two and a half years, I made a good experience with Scarlet as an internet provider. 32,00 EUR per month, fast installation, decent service. I moved to an other area of Brussels and had no other choice than to change to Proximus as my internet provider, as Proximus was and is the lone provider in that particular area.
All in all, it took me five calls and three repetitive emails in a span of ten days to finally get an “only Internet”-deal, that was already confirmed on my first call, but only finalized after I (as mentioned above) insisted on progression in this process. Monthly cost: 51,99 EUR... .
The actual installation took Proximus another five weeks; to keep in mind, in times of remote working in a pandemic.
Two months later, the internet connection didn’t work. Proximus did suspend its services, because I hadn’t paid the billings of two and a half months. One day prior to the mentioned suspension, Proximus send me a first ever letter, informing me of that fact. It included the information, that they’ll take another 10,00 EUR as dunning charge as well as 30,00 EUR for reactivating my internet connection in case I’d pay my outstanding billings.
The Problem was, that Proximus emails went straight to my spam-folder; actually a fact Proximus employees admitted to know as a regularity. Although, I won’t make any judgment of intentions.
Proximus wasn’t willing to take the fact in account, that I could not pay their billings in time, just due to the fact of not receiving them and still charged me the fees mentioned above.
For a major economic institution in the heart of the European Union, with its great values and goals, Proximus doesn’t seem to fit in that space. If I would have to describe Proximus business practices, I would summarize it that way:
-far too expensive,
-bad value-for-money relation, -unprofessional and not up-to-date services,
-exploiting unrivalled market positions,
-If avoidable, to avoid.

Tried to register on MyProximus last week. The App asks for a date. On the phone they told me it was my last invoice date. Didn’t work. Then another rep told me it was my birthdate. Didn’t work either. I gave up.
Today, tried to get BETV. Spent an hour with a rep on the phone who told me what to do on my TV set. Didn’t work. I cancelled my BETV subscription.
Why does Proximus need to make everything so complicated when Netflix, for example, is so easy to use?

I only have the internet service. Every single year, without fail, between October-December and March-May, I have disconnections. Just random disconnections. I called them each time, and each time they say there's been a fatal error on the network and they send a technician. So the technician comes, tests the network. Can't find anything. He tests the box in my house, the box to the whole building, the box outside to the whole street, and can't find anything. He then gives me a new box entirely and says it should work.
It never does work because the issue isn't the boxes, it's the f***ing connection.
I call them Proximus Problems, because there's no cause and no fix. It just happens twice a year without fail, for literally NO reason.
I give it 3 stars because thankfully the Proximus Public Wifi works, and I'm able to just reconnect to that while my modem figures its shiet out and connects again. I guess this is what happens when internet infrastructure is 10 years behind the rest of the world, still using copper telephone wires...
Other causeless unfixable problems in my life are now also knows as Proximus Problems.