Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(756)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

I have just completed my mortgage today and have been very happy with the service.
I have been dealing with Nina throughout my journey. Communication has been excellent and I have been kept in the loop throughout.
Re mortgaging can be a minefield
There were times I was a little but lost in the process but Nina was on hand to put things in to layman's terms to help with my understanding.

Great service. Would definitely recommend

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I can not fault this company/team

I can not fault this company/team. Absolutely streamline from start to finish. Offered me good options for my remortgage and even had a rate drop within the process.

Very friendly, professional, open and honest. I felt very comfortable talking but my financial situation.

Communication was excellent throughout the whole process even during holiday periods and staff changeovers (due to maternity leave) I felt the handovers were excellent so it meant I never had to chase or start a conversation again with somebody new as everyone was up to speed on my case before speaking to me.

The whole team Michael, Ciaran, Jessica, Nicole and Nina worked effortlessly thank you all so much.

I will definitely continue using Green Mortgages in the future and would highly recommend to anyone.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Harry and Amy were both fantastic

Harry and Amy were both fantastic. My case was not simple,but Harry came through and found me a great mortgage deal with a decent provider. The follow up effort from Amy after offer was efficient and dedicated. They took a lot of stress off my shoulders and 6 months after completion, I am still eternally greatful for everything that they did to help.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Green Mortgages aka Proper Advice

These guys were absolutely superb.
The system they have in place is so easy to use. They are quick, prompt and really
Know what they’re doing. As long as you do your part and send the required documentation, you’ll get the fastest service I’ve ever had when applying for a mortgage. It’s seamless end to end. Everyone we spoke to through the process was super helpful, and Nina who looked after us through most the process was superb and highly professional. I won’t be going anywhere else in the future and highly recommend them.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very positive mortgage experience

Very good Comms from start to finish from Connor, Jack and Georgia. Emails responded to in hours not days or weeks. Very pleased with the outcome and reduction in our outgoings.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support and guidance

Nina and the rest of the team made the process so much easier. Nina was able to explain each step to me and remained in regular contact. The whole process would have been so much more stressful without the support and guidance I received from Nina and the team

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Tom and Nina were really fantastic to deal with. Nothing was too much trouble for them and they made the whole experience really easy and stress free.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Nina and her team were absolutely…

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cannot recommend them enough
A star service , A star communication
And they really care about you as a person , highly recommend them

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an outstanding experience

I had an outstanding experience! From start to finish, communication was clear, timely and incredibly helpful. They made the entire process smooth and stress free, always taking the time to explain everything in detail and answer any questions I had. I was very impressed with their professionalism and dedication. I would recommend their services to anyone looking for a reliable and knowledgeable mortgage advice!

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Nina and the team

Nina and the team made the whole process seamless and kept in regular contact right through to the exchange would recommend them for your mortgage requirements - Thanks Nina and the wider team. Best Wishes Chris S

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have…

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went above and beyond to secure us the best possible deal, which has made a significant improvement to our disposable income.

Nina kept us fully informed throughout the entire process and was always available to help with anything we needed. Her clear communication and support made everything run smoothly from start to finish.

A massive thank you to both of them, and to the rest of the team at Green Mortgages. Their service has been exceptional and is highly commendable. I couldn’t recommend them more.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Invaluable experience

Huge thanks to Jack and Georgia for making my mortgage process about as stress free as it gets. Jack quickly secured the AIP and subsequently the mortgage itself. Georgia handled all the admin with zero fuss and even kept on top of my solicitor when things slowed down. They kept checking the latest rates right up to completion to make sure I got the best deal possible.

Professional, proactive, and genuinely invested in getting the best outcome. Worth every bit of the five stars.

31 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look