Proper Advice Reviews 

756
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly approach, often noting how individuals went above and beyond to guide them. People frequently highlight the outstanding service, describing the process as smooth, efficient, and stress-free, making complex tasks like remortgaging much easier. The team's knowledge and dedication in securing the best deals are also highly valued. Reviewers consistently commend the excellent communication, noting quick response times and constant updates that keep them informed throughout the entire process. Many appreciate the proactive approach and clarity provided, which significantly reduces stress and simplifies understanding complex information. This comprehensive support ensures a seamless and efficient experience for customers from start to finish.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as helpful, diligent,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional help... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, diligence, and... See more

User experience

People report positive experiences with the user experience, describing it as a lovely, excellent, and... See more

Response time

Users describe positive interactions with response times, consistently highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more

Rated 5 out of 5 stars

Nina and her team were absolutely amazing, they helped me through every step of remortgaging, sealed me the best deal, and stayed in touch the whole way through, I’m so grateful for there help, cann... See more

Rated 5 out of 5 stars

Our first time using Green Mortgages, and what a really great experience. Thank you so much to Harry and Amy, you were both so friendly, helpful and knowledgeable, not to mention getting us a really g... See more

Rated 5 out of 5 stars

Tim and Nina at Green Mortgages have been absolutely outstanding. Tim worked tirelessly to support us through our remortgages — even when we were dragging our feet at times! He consistently went a... See more


Company details

  1. Mortgage Broker

Written by the company

Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Huge thanks to Nina

Huge thanks to Nina. She's looked after my first remortgage, and now we have just completed another one. Very professional service, everything straight forward. Nina explained to me a lot and answered all questions I had. I could not recommend enough!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

This is our 3rd time using Harry and…

This is our 3rd time using Harry and the team at proper advice and we cannot fault them, both Harry and Amy have kept us up to date with our claim all throughout the process and have responded to emails quickly giving us nothing but peace of mind throughout a testing process we won’t go anywhere else these are our go to brokers x

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish…

Great service from start to finish Harry and Amy provided a 5 star service and kept us updated through all the stages of our remortgage saving us a substantial amount each month with consolidating other lendings. Highly recommend and will definitely use again.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Dynamic Duo

Months before my mortgage renewal was up Harry and Amy were on it! They were working hard to find me the best deal possible and they kept me in the loop at all times. The communication was second to none! If you need a team on your side for mortgage needs, this is your 'go to' duo.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Amy and Harry were exceptionally professional

Amy and Harry were exceptional in dealing with my remortgage processes and they went over board to ensure everything went smoothly right from the beginning to the end. I was constantly updated with information and any changes in interest rates. They liased constantly between me and the Solicitor and keep me well informed.They increased my confidence all through.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently remortgaged my house through…

I recently remortgaged my house through Proper Advice, and I honestly couldn’t have asked for a better experience. Going into it, I expected the process to be stressful and a bit daunting, but Harry and Amy made everything feel straightforward and completely manageable.
They were professional, helpful, and always on hand to answer any questions I had, no matter how small. Nothing ever felt like too much trouble—they really went above and beyond from start to finish.
I genuinely couldn’t fault a single thing. I’d highly recommend Proper Advice to anyone, and if you’re lucky enough to have Harry or Amy looking after you, you’re in very safe hands.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience working with Proper advice

Amazing experience working with Proper advice
Amy & Harry were both very friendly, professional and fast at getting the mortgage complete
Also found me a better deal on life insurance
Would definitely recommend them in the future

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Re mortgage

Excellent Re mortgage

I have re mortgaged twice with Proper Advise since buying my property 6 years ago and each time Harry and Amy have made it seamless from start to finish. They are both very professional and could not be more helpful. I have been kept updated throughout the whole process. I would highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Two remortgages with great results.

I have remortgaged twice now through Proper Advice and the second time was in very difficult circumstances as it involved marriage breakup and a transfer of equity. Daniel was incredibly supportive and he and Nicole secured me a good deal before political tensions made interest rates go up.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Remortaged Excellent Team

Remortaged Excellent Team
Very professional and Jack and Georgia they take there time to explain every stage. Great team this is my second time of using them. Very prompt, organised and efficient. This makes the process so great.

1 April 2026
Unprompted review

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