Prettylittlecosmetics Reviews 

I placed an order at the end of July, order #3706, at the end of September I still didn't receive anything despite an email confirming the shipment. I tried to contact them several times via email and Instagram but never received a response. I don't even know how to get my money back. I spent over £30!!!

DO NOT ORDER FROM HERE

I made my order on august 13th. i received an email on august 19th saying it was shipped. it’s september 20th now and i still haven’t received it. i’ve emailed them at least 10 times, contacted them on all social media and ive been with nothing. i’m accepting that ill never get my refund. i am extremely angry and disappointed.

I placed my order on July 30th - it is now Sept 20th - and I have still not received tracking info or my order (Order# 3667).
I have also written to customer service with no answer.
Very disappointed. No customer service, no product. And I was so hopeful, as the products seemed exciting and good.
But to no avail. I would like either a refund or the products but would need customer service to answer, which isn't happening. So very, very disappointed.

I ordered on 10th August my order number was 3755 I had a wedding coming
I received the email that my order is on the way but never got it’s more than a month
I have sent thousands of emails and messages but no response
I don’t know what kind of business they are doing if they have zero customer service
I wish there is option of minus rating so I could select that

Read the reviews (they were bad) but decided to try ordering it anyway. It was a horrible mistake. It has been over a month with no communication (tried a emailing them a few times) and even dmed them on Instagram (they post almost daily). After weeks still had no replies. Decided to leave a comment warning people that their package will not arrive and you will not get a response back and the comment was removed within seconds. They must know what they are doing. I don't have another word but scam.

I purchased some items for a wedding (order # 3782) I was doing. The purchase was as on 8/11/23, I paid for expedited shipping. My order stated fulfilled after 7 days, the express shipping states 5-15 days. Still listed as fulfilled as of 9/16/23. I have emailed 10x, numerous messages on Instagram and nothing. I have left messages on their posts asking for someone to contact me, they have deleted my posts and every time I post Instagram is now saying it’s spam. I have contacted my CC company to dispute the charge, but I want my product. The absolute worst service I have ever encountered. I see they post that they are shipping orders, but mine still hasn’t shipped even though I paid for express shipping. I have posted on social media wherever I can not to purchase from them. I am very disappointed in Pretty Little Cosmetics. I just want my order or my refund. It’s been a week since my post and still nothing from them. I see they are posting on other posts, but nothing on mine. I will continue posting about not purchasing from them, anywhere I can. Absolutely horrific customer service. This makes me not want to ever buy from a small business again.

I ordered 3 months ago and still haven't received anything.

I didn't receive anything and I didn't get any money back. So instead of posting a stupid comment, just help customers the way you should. I have placed an order for 120 euros, then you can expect normal communication from you. So the question again, where is my package? Otherwise I want my money back.

I never write reviews but having reached out to the company many times over the last month and having spent money as a treat for myself I thought I’d try and warn others. I placed an order on 10.08.23 and received an email stating it had been shipped 7 days later as the website suggested - however I am still yet to receive the parcel and no tracking information was provided. I have reached out to the company via their email twice and have reached out on their Instagram platform which they are active on yet still nothing….was very excited to try the products as they’re beautiful but now probably accepting I’m going to have to find a product elsewhere

Edit: seen people saying they used to be called ZS cosmetics but they keep denying it in responses to others reviews - after a quick search on tik tok you can see people who tagged ZS cosmetics and when you click it you’re then directed to The pretty little cosmetics tik tok so go figure…. I will now be contacting my bank

Update for reply below, you quite clearly aren't sending out everyone's orders so yes that classifieds as a scam. 10 August is more than a month ago so I don't see how i "won't have received" anything yet. I also as per my review received a dispatch email from yourself a week after my order, the email says I can track it but there are no details to track it. No point asking for more information when I've already tried to contact you 4 times!

DO NOT ORDER!!! COMPLETE SCAM,!! Put in an order on 10 August, received an email saying products were dispatched and that I could track them, no such tracking could be done, I checked website and email nothing. I then sent an email a week later asking how to track and that I haven't received anything, no reply to my email, I sent messages on Instagram to which there was no reply and I emailed again, saying I was going to need to get a refund from the bank. Again no reply. They can't even reply to comments unless they think their going to get money out of you! I'm now waiting on the form coming from the bank.

You said on the 11th you could see it had already been sent, that you would look into where it went with Royal Mail and resend out another one the next day. It is the 28th today and it was sent 1st class. So it wasn't sent 1st class on the 12th then was it, I waiting a good amount of time for a 1st class delivery to arrive before starting a dispute with my bank. As I have said, the glitter is amazing and I never doubted it would be anything other than that. Customer service is awful, you have no respect for your customers.

Final Update
So funnily, 3 days after I start a dispute with my bank a package from Pretty Little cosmetics arrives.

I have given up and started a dispute with my bank, at this point I don't want glitter from a company that treats its customers like this.

Update 3, still received nothing!! A quick search of companies house shows the same owner and address for ZS cosmetics and pretty little cosmetics, so stop saying people are lying.

Update 2,
So I had an apology email on the 11/9/23 straight after leaving this bad review, saying "I will refund postage (which I received on 15/9/23), and resend your order via tracked service tomorrow. I can see your order was shipped already but should only take 1-3 and will investigate with Royal mail". 17/9/23 I get an email saying order is on it's way, so click the link to track it and it says, we have accepted your order and we are getting it ready come back for an update for your shipping status. So I look forward to giving you a product review, when it turns up. I have no doubt that these glitters are amazing, the customer service is shocking and that alone would make me not use them or recommend them.

Update 1, I don't often give bad reviews and I will happily give an honest review when I receive the goods. I have had an email and hopefully this issue will be resolved and I can come back and update again.

I place an order on Monday 28th Aug and paid £5.99 express delivery as I wanted it for a festival at the weekend. I then understood there was an issues on their insta stories so knew I wouldn't get my express delivery. I though ok these things happen, I have emailed several times for an update and no answer. I have watched more stories of deliveries going out on insta and nothing. No reply to my email and no delivery, I have noticed on the website there is a message saying 7 days dispatch now. Well mine is 11 working days already I am not even counting weekends! What has really got my back up is seeing obvious influencers getting there probably free samples to promote, get their glitter, but us paying customers still waiting. If you are having issues don't offer express delivery as you have made me pay for something you can't deliver. Update your customers, don't leave them with no other option that to leave bad reviews. I would not recommend and would not buy from them again.

Please don’t waste your money trying to order from this company. I placed an order on July 15th and I am writing this review on September 10th. I have not received my products and I don’t think I’m ever going to. Like many other people in these reviews, I received an email stating that my order was shipped on 8/6. I didn’t get a tracking number or an updated order page. It’s been over a month so I can only assume that email was a lie or my order is lost. I’ll never know because this company refuses to answer emails, contact forms, or Instagram DMs. But somehow they have the time to post stories and videos to entice other people to waste their money on imaginary products. I’m using this review as a last resort to make contact since they seem to enjoy leaving nasty responses on here for concerned customers. Luckily my bank has been very helpful and is reviewing this transaction to get me a refund. I will be happy to update this review if I ever receive my products.

I ordered on June 23rd. Order was marked shipped on the 28th. It was an international order so I waited an appropriate amount of time, we’ll over actually. I reached out to the company multiple times through Instagram, their contact form, and email with no response on where my order was (I waited their 3 business day time frame for email responses as well). They also deleted a comment I made on their TikTok. I had to threaten to contact my bank to get a response. They responded and offered to refund or send out my order again, this was 8/15. I asked for them to resend, no response. The next day I received a partial order (I ordered the brow soap and pretty as a doll glitter). I received the glitter but suspected it was the wrong color and emailed back right away letting them know I was missing an item and wanted clarification on the color of the glitter. No response. On 8/30 I contacted my bank to file a chargeback. Still no response from the company and no resent order either. This is absolutely ridiculous. I wanted to love this company but it was an absolute waste of time and money.

At this point I am still holding on to hope that I will be contacted and order received, but that hope is fading quickly. I placed order in August and on 8/19 received an email stating my items had shipped. I received no tracking info though and to date still have not received order. I emailed company on 8/30 and on 09/07 sent message via their website. Fingers crossed that company responds and better still I receive my full order placed, but at this point it appears my energy would be best spent warning others to save their money than being upset over being scammed.

I have still not received my product. Is this company a scam? I am going to dispute my charges…..this is probably why they don’t accept PayPal! Save yourself the headache and do not order from this “company”! I am extremely frustrated and disappointed!!!

I ordered mackup 1600 today i noticed this page is just fake putting fake stories about dispatch orderes, and there no login option on websites neither any contact except one email who won't reply you.
Well that's doesn't call abusive anyways if you're not fake then give updates of my orders or dispatch details, give reply of my emails do your job then why would anybody call u fake. Let me know my order details or simply refund:)

Help please buy on August 25, I have not received an order preparation notification, I spent more than 500 pounds! Is it a scam?

I ordered on the 12th august not received my order I’ve tried to contact them and heard nothing!! Now I’ve got to wait for my bank to sort my refund out what an absolute bunch of scammer c*ntss

Unfortunately never received my order. Website asks for patience due to high volume but it has now been 1.5 months since placing order. Took more than a week after placing order to even get email notification stating order has shipped though no tracking information was provided. Waited 6 days to reach out to politely ask for tracking information and never got a response. Emailed couple days later with same request and nothing. Reached out twice through their site's contact form, no confirmation, no reply whatsoever. Reached out finally early August through DM on Instagram and I have yet to hear back, message hasn't even been seen. No phone number available to contact them otherwise I would've tried that too. Pretty convinced nothing is actually coming and now just working directly with my bank to get refund as merchant appears unwilling to follow through. Not sure where all the great reviews are from, wondering how those customers were successful 🤷🏽‍♀️ I personally would not suggest shopping from this merchant.

REALLY DISSAPOINTED..was really looking forward to my order orderd 5th August said the dispatched 15th there in the UK like me so I was shocked by 10 days b4 it was dispatched then no delivery at all no tracking either very difficultto get contact with them. I emailed 9 times before I got a reply I also wrote on there media posts and messaged on the Instagram to be ignored felt Customer satisfaction is not as important than posting content..finely replied back to my request for refund today 30th August 23 and said be upto 3 days for my refund.. we shall see l'll update if refund rescieved. If not ill contact my bank for money back and seek advice about beging scammed and options to take towards pretty little cosmetics as it seems there is alot of missed orders and no money back on request from the reviews im reading . Review will be updated on refund . X #UPDATE no refund after being told there was one issued to me and now are ignoring my emails .. UPDATE STILL IGNORING NO REFUND DO NOT USE

If I could give this place negative stars I would. I placed an order on July 17, I waited two weeks did not hear anything contacted customer support via email. No reply. I waited another week. Nothing, contacted via email again with no reply. I received an email on August 6 stating that my order has shipped. No tracking information. Nothing! Here we are 23 days after it stated my order was shipped. Still no order. I have sent multiple emails and direct messages on Instagram with no reply. It has been six weeks since I placed my order. No reply and no products. I am filing a dispute with my bank and this is very poor customer service I don’t care who you are, or what country your business is in. I really wanted the stuff to be legit because I wanted the cute glitter and the eyebrow wash/styler. But now I just gave them my money for free.