Prettylittlecosmetics Reviews 

248
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I placed order PLC1932 and paid for my order, but I never received it. I eventually had to contact my credit card company and dispute the transaction. I also received an email saying my order had... See more

Rated 1 out of 5 stars

Such a shame over previously ordered from this company and love the glitters but ordered the preorder pallette with a free pallete and some other glitters expecting all to be depatched around 10th Jun... See more

Rated 1 out of 5 stars

I ordered mackup 1600 today i noticed this page is just fake putting fake stories about dispatch orderes, and there no login option on websites neither any contact except one email who won't reply yo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Pretty Little Cosmetics! Their glitter eye shadows are stunning and long-lasting, adding the perfect sparkle to any look. The body glow gives such a beautiful, radiant finish that ma... See more


Contact info

1.6

Bad

TrustScore 1.5 out of 5

248 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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1.6

All reviews

(248)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never again!

I placed my order in September and I have a similar situation as in other reviews. They don't respond to email. Who knows how to get money back from these thieves?

21 September 2023
Rated 1 out of 5 stars

Absolutely horrible!

Absolutely horrible!! I placed my order #3909 on 8/26. I received an email on 9/7 saying it shipped but there has never had tracking info. I’ve reached out multiple times via email and Instagram messaging without a response. What’s worse if they continue to post on IG as if it was a real and reputable company. They are thieves!!

12 October 2023
Unprompted review
Rated 1 out of 5 stars

Never recieved MY order, no response from company then after many weeks they sent me SOMEONE ELSE'S order.

I ordered 3 glitters Aug 23, order #3882. After no update for over a week I sent emails. I recieved an email saying it had shipped. I checked my order page and it said it had not even been processed. I sent another email and got no response. Eventually I tried sending a message on Instagram. No response. I tried commenting on Instagram, no response. I sent another email. No response. Eventually, in October, I recieved AN order. My order still shows it never shipped. What I recieved was definitely not MY order. I tried emailing, commenting and messaging again...no response. This was my last resort. I've never seen a company be so terrible as customer service, response, shipping, etc. Everything about this was done wrong and I got ripped off out of my money. I did everything I could to try and get this and to get MY order. Pretty little cosmetics did nothing to try and get me my order. Judging by these reviews, I see I'm far from the only one. Plus, the company's rude responses taking zero accountability speaks volumes. I cannot recommend anyone to shop here. I certainly never will again. It's a shame. Their product looked pretty. And whoever's order they sent me, the packaging was subpar( just lil ziplock-type baggies), there was nothing to keep the glitter from coming put of the pan nor to keep the pan protected in shipping. Now I'm stuck with an order I definitely didn't want and can't use.

EDIT: I VERY clearly stated my order still shows it was never shipped and what came in the other day was NOT my order. I knew they'd try to reply, be rude and not even actually read the review that CLEARLY stated what was sent to me was NOT what i had ordered...but I have all the screenshots of what I ordered, the emails I sent, the messages I sent, what was actually sent to my house and the comments that went ignored.

EDIT 2: it's October 9th and there's been zero emails from PLC.

EDIT 3: It's October 15, and STILL zero emails from PLC.

1 October 2023
Unprompted review
Prettylittlecosmetics logo

Reply from Prettylittlecosmetics

Hi,

So you have received your order which contradicts the title of the review? Just to clarify that.

I’ll get someone to get back to you via email.

Thank you.

Rated 1 out of 5 stars

I have not received the order

I really should have googled the store before ordering. I ordered on August 24 and nothing has arrived yet. On September 7, I received an email that my package is supposedly on its way. However, when I click on the tracking link it still says "Your order is confirmed
We've accepted your order, and we're getting it ready". I was simply ignored both by customer service and on Instagram.

Update from October 14: I received my order two days ago. However, I had two unpleasant surprises there too. first, 2 of the 6 items were missing. second, I was really very disappointed with the packaging. the products were just packed in small plastic bags. Without any protection. This looks on the one hand simply cheap and leads on the other hand to the fact that a large part of the product has landed smudged in the bag. This is especially a pity because I actually wanted to give it away. But since it unfortunately looks very unaesthetic I will probably rather get another gift.

3 October 2023
Unprompted review
Rated 1 out of 5 stars

Total scam in a glittery package

Total scam in a glittery package. Clearly they send out just enough product to look mildly legit and for you to think maybe you'll be the lucky one. Just don't do it. They take your money and you'll never hear from them again. No email reply, comments removed from insta. Disgusting business really - however all their business info, names and addresses are all over the UK government sites so I'm sure someone will come after them soon enough.

26 September 2023
Unprompted review
Rated 1 out of 5 stars

Placed order on the 12th #4044 order…

Edit* order received finally! Product is lovely, just a shame of the lack of communication, I wouldn’t mind waiting if I was informed there was a delay.

Placed order on the 12th #4044 order was confirmed, I needed this for the 23rd, I emailed asking when I would roughly receive it and was told it would be here well before the 23rd. I've still had no email to advise my order has been shipped! I've emailed them and messaged them on Instagram several times but i am just getting ignored! Ive also commented on post they post daily and it reported and taken down within minutes! im absolutely gutted, life's hard enough with the cost of living so when you can actually treat yourself this happens. So disappointed and i will never order from Instagram again now. This has put me off. Absolute SCAM!!!!

11 September 2023
Unprompted review
Rated 1 out of 5 stars

ABSOLUTELY DISGUSTING COMPANY AND CUSTOMER SERVICE IS VERY NARCISSISTIC AND ABUSIVE SCAMMERS!

This company not only stole my money, I am now being harassed on my social media! I can't believe you people took down the review. DO NOT BUY ANYTHING FROM THIS COMPANY EVER! The only people who get things are promoters. This company has a 2.1 star review for A REASON! They take your money, then when you snap after being nice for over a damn month! I will keep making these reviews too. I have the proof of order, I have the proof of me trying to communicate, I have proof of being harassed by either the owner of a follower or followers, there are a couple people coming on my personal page. I find it funny it's a review page yet you remove them when the customer keeps coming back with information. People SEARCH EVERY COMPANY ON HERE BEFORE PURCHASING! I am sure you can message on here. This company is run by very vile human beings who feel robbing customers is proper, then tell you how to respond to their ignorance. Just don't do it, MANY SHOPS THAT ARE LEGIT, THIS ONE IS NOT! All you have to do is read on here, if she was SO GOOD her rating would be at at least 4 stars, five years, again 2.1 stars! I will keep reviewing so good luck!

25 June 2023
Unprompted review
Prettylittlecosmetics logo

Reply from Prettylittlecosmetics

Hi Jessy,

Hope you are well? Really sorry to hear about your experience and we did send you an email. Hope to hear from you soon.

Ps: we don’t send products out to promotors. All of our customers are paying customers who love our products so much and post videos regarding our products.

Interesting you say abusive scammers when you are the one whose scammed a small business. Only narcissist here is you. Lots of spare time on your hands to keep writing reviews maybe look for a job?

Kind Regards,
PLC

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