Pretty Kitty Fashion Reviews 

445
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful fabric quality, elegant retro designs, and wonderful attention to detail in the presentation and packaging. Shoppers also highlight the fast delivery times, excellent value for money, and exceptionally helpful support when organizing orders for special events. Some reviewers were not happy with sizing challenges, mentioning that measurement guides occasionally led to garments feeling too large or requiring careful adjustments before wearing. People also noted that navigating online sizing charts could sometimes feel a little confusing when trying to correctly select the right fit for their body shape.

What people talk about most

Product

Customers consistently note positive experiences with the product, highlighting the stunning styles,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent fabrics, careful... See more

Delivery service

Consumers find delivery service to be exceptional, expressing immense satisfaction with the speed and careful... See more

Order

Customers expressed great satisfaction regarding their order experiences, highlighting a fantastic range of... See more

Service

Users describe positive interactions with service, highlighting efficient support and quick delivery times.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never thought I’d find a dress online, that slipped on as a perfect fit the minute I wore it. The dress is beautifully made, hangs and moves well. Love the pattern (otters) which is cleverly design... See more

Company replied

Rated 5 out of 5 stars

Had never heard of this company before so was a bit wary about placing an order. Wow, so pleased I did, arrived next day in beautiful packaging. Tissue paper around beautiful dresses and folded s... See more

Company replied

Rated 5 out of 5 stars

Pretty Kitty is now my "Go To" online shop for something dressy to wear. I have bought 4 of the cross front style, full skirted dresses, 2 in heavier, winter weight fabrics, 2 in silky, summer wei... See more

Company replied

Rated 5 out of 5 stars

Beautiful wider range of products at great prices I ordered several dresses to try for my civil partnership they all arrived in good time and it was easy and free to return the ones I didnt want. Lo... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Shop our unique range of vintage inspired style dresses, clothing, shoes & accessories. Inspired by iconic 40s, 50s and 60s styles, and with a unique twist. Next day delivery available. Plus interest Free credit options. Now with FREE RETURNS for all UK customers. EU ORDERS now with no extra TAXES or DUTIES at customs so a seamless delivery within 2-3 days with no extra charges.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(445)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time purchase from this company

First time purchase from this company. Ordered dress for my wife. Delivered on time. Well packaged. True to size. Fit is excellent. All good. Customer service good.

4 April 2025
Unprompted review
Pretty Kitty Fashion logo

Reply from Pretty Kitty Fashion

Many thanks for the lovely feedback John. We hope to see you back soon.

Rated 5 out of 5 stars

Excellent service and products

Excellent service and products. Beautiful range of dresses. Arrived on time and were well packaged. Ordered a selection as looking for something specific to fit with colour palette for my son’s wedding. Ended up buying 2! Returns were simple to do and are free. Refund paid promptly.

15 March 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely feedback Pauline :)

Rated 5 out of 5 stars

Really impressed

Really impressed by Pretty Kitty and their customer service. Items arrived quickly and beautifully packaged. I had ordered a couple of dresses as unsure of sizing and colours but ended up returning one and requesting an exchange for the other one. These were both dealt with promptly and efficiently and my beautiful new dress (the exchange) arrived quickly too. I can’t wait to wear it! Many thanks! 🤩 Will happily buy from them again. (Also felt that pricing was very reasonable and good offer.)

7 March 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely review Lindsey. :)

Rated 5 out of 5 stars

Great company

Lovely items, and I really appreciated that it was free and quite easy to sort out the returns - I had to order quite a few dresses as wasn’t sure what my size was, and the refund came through with no issues. Definitely will be shopping here again!

2 February 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you Emma - we try and make our FREE returns as easy as possible :)

Rated 5 out of 5 stars

I ordered two velvet dress before…

I ordered two velvet dress before Christmas and loved the quality and style for an affordable price. They fit amazingly well. Just received another two dresses and I love them too. The despatch was quick. I love the classy, elegance of vintage style without it looking fancy dress. This will be my go too site from now.

22 February 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely feedback. We strive to offer the best range at the best prices for our amazing customers :)

Rated 5 out of 5 stars

Gorgeous dress

Lovely designs and colours of the clothing. Brilliant cuts. Especially round the chest area. First time using pretty kitty definitely want to buy more dresses and possibly other items. The dress I bought even though I got a size smaller (on a diet for a wedding in May) it felt comfortable. Obviously a few more pounds off and will feel even nicer. Gorgeous length. Presented beautifully.

8 February 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely feedback Julie. We strive to offer the best range at the best prices for our amazing customers :)

Rated 5 out of 5 stars

Perfect online shopping experience!

Beautiful dresses and excellent customer service! I have purchased two dresses and both were beautiful and very flattering. I had to return one dress to purchase another size and their customer service was responsive and helpful. I will be buying from Pretty Kitty again.

18 January 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely feedback Manuela. We love hearing from our customers and look forward to seeing you back soon x

Rated 5 out of 5 stars

Excellent customer service and good quality dresses

Excellent customer service. Lovely website to browse which reflected in the great quality of the gorgeous outfits. Size chart is a bit scary, I'm generally 14 but had to order a 20 but it was perfect.

11 February 2025
Unprompted review
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Reply from Pretty Kitty Fashion

Thanks so much for the lovely feedback :)

Rated 5 out of 5 stars

A very efficient service to Ireland

I spotted these most beautiful green velvet heels on the site. Perfect for a function I was attending in Ireland. I didnt know if they'd be delivered on time but Lucy in sales was amazing.
She was efficient & very personable.
She saw to it that the order was put through asap & alas they arrived in time. Absolutely thrilled I was :)

I will definitely be ordering again and have shared my positive experience with friends. 100% 👌

27 January 2025
Unprompted review
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Reply from Pretty Kitty Fashion

That’s lovely to hear Jennifer. We hope to welcome you back soon x

Rated 5 out of 5 stars

My dress arrived quickly

My dress arrived quickly. Great price, great fit. I’m very pleased.

27 January 2025
Unprompted review
Pretty Kitty Fashion logo

Reply from Pretty Kitty Fashion

Thank you for the lovely feedback. We strive to offer the best range at the best prices for our amazing customers :)

Rated 5 out of 5 stars

Absolutely loved my dress and coat such…

Absolutely loved my dress and coat such great quality have already placed another order its taken me forever to find a place that sells vintage dresses in the uk will be ordering loads more cant waite for my next delivery 😀

6 January 2025
Unprompted review
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Reply from Pretty Kitty Fashion

That’s lovely to hear Karlie - thank you for shopping - I do hope we can continue to keep you smiling! :)

Rated 5 out of 5 stars

Got me a dress delivered on New Years…

Got me a dress delivered on New Years Eve with expediated delivery after a dress disaster and being left with no dress for Hogmanay.
Highly recommended and extremely helpful.

1 January 2025
Unprompted review
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Reply from Pretty Kitty Fashion

That’s great to hear Louise. I’m glad we sorted it for you.

Rated 5 out of 5 stars

Will definitely use again

Really happy with the quality of the items, return process was super easy for the one i wanted to return - Lucy was really helpful in helping me sort this out. Will definitely use again :)

13 November 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the kind words Wendy. We hope to welcome you back very soon x

Rated 4 out of 5 stars

Purchased Royal Blue tie neck top and…

Purchased Royal Blue tie neck top and am pleased with the quality and fit and, of course, price. This is my first purchase from the Company and I would not hesitate to deal with them again.

18 December 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you for the lovely feedback. We hope to welcome you back shopping soon x

Rated 5 out of 5 stars

Dress is a great colour and good fit

Dress is a great colour and good fit, although it's a bit too long (I'm 5,4")

14 December 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thanks Margaret for the feedback, I am also 5,4" and find clothing a bit on the long side so know where you are coming from. We are very pleased that you like the dress though. Thanks for shopping with us and we hope to see you again soon. x

Rated 5 out of 5 stars

100% recommend

This is the second time ordering a sequin dress for a Christmas night out. Both dresses have been perfect fitting and looked amazing with so many compliments from people. I will definitely be using again and 100% recommend. A great service with quick response and delivery.

14 December 2024
Unprompted review
Pretty Kitty Fashion logo

Reply from Pretty Kitty Fashion

Thanks Carina for the lovely feedback and the recommendation. It's great to hear you are a returning customer and that you have been getting compliments for the dresses. We hope you have / had a great time at your Christmas party. We look forward to seeing you again soon. x

Rated 5 out of 5 stars

Most comfortable dancing shoes.

Bought a lovely pair of Green and black plaid court shoes for a Christmas party. Fitted wonderfully and despite dancing all evening, there was no need to 'lose the shoes' before the night had finished. Will be buying more shoes from Pretty Kitty.
Have to add, unfortunately the dress I bought at the same time was too long, but returning it was easy and the refund quick.

14 December 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you Joanna for the lovely feedback. We are so pleased to hear you were able to dance the evening away in the shoes you bought. Thank you for shopping with us and we hope to see you again soon. x

Rated 5 out of 5 stars

Beautiful 'kitten' cardigan

Beautiful 'kitten' cardigan, soft fabric. Quick delivery- what's more to ask for?❤️

22 November 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thank you Aleks for the great feedback and for shopping with us and we hope to see you again soon. x

Rated 5 out of 5 stars

Great company

I've purchased three dresses (two wrap style and one Bardot) and a handbag now and I am so pleased. Great fit and quality to all the items

1 December 2024
Unprompted review
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Reply from Pretty Kitty Fashion

Thanks Beth for the lovely feedback. It's great to hear that you are a returning customer and that you are pleased with your items from us, thank you for shopping with us. We hope to see you again soon. x

Rated 3 out of 5 stars

Not the quality I had expected

Not quite the quality I was expecting for the price. The coat arrived and as I was putting on two of the buttons fell straight off. I told customer service was offered 10% off next order. I reattached the buttons and the next day another one fell off. Three days later I now discover there is a hole in the side seam. I would actually like to thank the customer service employee Lucy for the genuine communication and speedy responses.

10 December 2024
Unprompted review
Pretty Kitty Fashion logo

Reply from Pretty Kitty Fashion

I am sorry to hear of the problem with your coat. Please do contact our sales team to arrange for a refund. We have sold quite a number of these coats with no issues so I will ensure that this is sent to our QC dept to investigate further. Apologies for any inconvenIence caused

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