Prestige Cars Kent Reviews 

James Kay was outstanding. Very warm and friendly, taking the time to answer our questions and giving us all the options that we requested so we could make the best decision for us.
At no point did we feel pressured to buy or to follow a different option to the one we were happy to go with.

Viewed a Sportage at Prestige Cars Kent 03/04 (WV23)- appointment booked 5 days before and they called to confirm I’m attending the day before.
Arrived to find car is not prepped, front corner panel has had some damage with other scuffs/ dents on body. Wheel arch cover needed removing from damage.
Total disregard for wasting our time. We chose Prestige Cars based on reviews- paying a premium for substandard cars and service. Excuses given about lack of time to prep etc but happy to charge higher admin fee and only mentioning fuel fee on arrival.
They only offered to drop off the car after fixing all the issues. It needed mechanical work doing too and no trust in their “175 point” check so can’t accept delivery without checking.
An issue with the tracking or alignment was pointed out by my brother on the test drive. The salesperson tried to dismiss a dangerous tracking/alignment defect as "lane assist” which is a serious safety concern for a vehicle being sold to the public.
They charge a premium admin fee £249 for not even the bare minimum to prepare the car. As a travelling nurse I need a reliable car and thought Prestige Cars were a trustworthy business I’d be able to buy hassle free, there’s two of us out of pocket now after trusting their reviews and lack of transparency. All style over substance. Be sure to take a mechanic with you because unfortunately they’ll hide serious faults and take advantage of you

Joe our salesperson was great, not oily like the old days.
He was helpful, considerate, knowledgeable & I would recommend.

James was very patient and professional and very clear with all of the information provided.

Joe was really helpful and very friendly, the company really took care of me, there was no pressure to buy and I’m very happy.

Came in to PX a vehicle and look at a car, Sam P was exceptionally friendly and listened to my needs. Easy to deal with, no hassle.

Joe was helpful and informative and a pleasure to deal with

Very great service from Jack, knows his stuff!!!!👍👍👍👍

Bought a range rover for £25,500, and have been met with multiple major faults, this whole experience has been depressing.

- Sarah adams

Ivan made our car purchase very easy and straightforward. Ivan was patient, knowledgeable and took the time to answer our questions. I highly recommend him!

Fantastic sales team, Connor and Sam made sure I was happy through the purchase process. The team answered every question and made the whole process simple. Thanks guys

I bought a 2 year old Audi Q5 for my wife and all the way through the process of buying the car the dealership was transparent with everything, even going the extra mile to diamond cut the alloys so everything was perfect for collection.
Whilst going through the process of buying this car, Sam at the dealership gave me updates on everything and was a pleasure to work with.
Many thanks to Sam & Prestige Cars Kent

Avoid this company at all cost...they will frustrate you with their incompetency. The technicians are inexperienced and their customer service, aftersales provide extremely bad service. I will not recommend at all to anyone who really want to buy a car and enjoy the car. We bought a car from this company over 2 years now and started developing problems from day one. it has been in and out of their workshop, we paid for extended warranty which supposed to come with courtesy car but they claimed you get courtesy car after one month which never happened.
I requested the alloy wheel repaired instead they painted with another colour entirely.
Very bad customer service and inexperienced technician.
Avoid at all cost... better car dealers out there that you can use. Stay away from this people.
They are not covered by motor Ombudsman as well, so don't be deceived.

On arriving without having made an appointment the receptionist went out of her way to make it possible for us to be seen. Then on meeting Joe we couldn’t have had a better experience he was very welcoming and went over and beyond to cater to all of our needs with our car selection.

Joe was very attentive towards us and went out of his way to accommodate us whilst we were visiting the Prestige cars showroom.

My circumstances aren’t great, my car got written off and Prestige has been helpful. Joe and Ivan looked after me and would highly recommend them to anyone looking for a new car.

I had a great experience with Jess, good service and very friendly 😊

Visited last week. Was met by Joe who was incredibly knowledgeable, helpful, friendly and polite. Disappointed there wasn’t a car in stock that was available for us. Would have loved to have bought a car from him. A real asset to your company and born people person.
Thanks Joe.

Great service. Quick and simple process. Thanks very much Sam and all the other staff I dealt with on Saturday.

Whilst being unable to agree a deal the care and consideration provided by Joe Kearns latterly, and Connor initially, was excellent.