Prestige Cars Reviews 

Excellent service from start to finish. Charlie found a car straight away for me that was perfect. Within 2 weeks it was delivered. Elliott making the delivery smooth and Bride dropping the car off. First class and highly recommend

Charlie was very prompt and professional with assisting me to sell my car. Got into contact with him on Friday and the car was collected the following Monday. Amazing service and reasonable price.

I am speechless by how smooth and seamless the process was. Both Charlie and Elliot are the most diligent, helpful salespeople I have ever come across. I spoke with a number of dealerships and brokers and by far these surpass each one i’ve come into contact with. I would recommend anybody in the UK to use these guys.

I deeply regret buying from Prestige Cars. The vehicle I received looked nothing like the one I had reserved, and within just three weeks, it completely broke down — the engine light came on, there were loud drilling noises, and a red oil light was flashing. I was told the car had been serviced the day before collection, but clearly that was not the case.

When I tried contacting the company for help, I received no response for two days. They also failed to provide the promised service history, despite multiple follow-ups. When I eventually decided to reject the car due to the serious faults, the process took over a month to complete. The payment to my finance provider, MotoNovo, was delayed, and I had to chase Prestige several times for confirmation.

When I contacted Emily for an update, she told me that the matter was “out of their hands” and that it was something their director or accounts team would handle — yet I was given no way to contact them directly. I was even told not to contact Prestige again, while MotoNovo confirmed they were still waiting for payment from the dealership.

This entire experience has had a major impact on my life. I’ve been unable to work, and my two young children have missed school because I’ve been left without a working car.

I strongly advise anyone considering buying from Prestige Cars to think twice. This has been one of the most stressful and disappointing experiences I’ve ever had with a car purchase.

Super busy but was seen straight away by Alex who was very accommodating and made the process of buying our car smooth and easy. Car is wonderful and couldn't be happier. Would recommend Prestige Cars to everyone. Thank you Alex and Abbey!

Would give 0 stars if I could. AVOID THIS GARAGE AT ALL COSTS. THEY ARE SCAMMERS!!!

Purchased a car from an ad on autotrader, they kept putting off sending me a video of the car by saying “it was in prep”. They day before I meant to go and collect they car they sent me pictures and it wasn’t like the image they had used of the car on the advert, I explained this and they proceeded to tell me over and over again that I was wrong and it was lighting in the unit that the car was being held in. I then asked if they could drive the car outside and take more pictures and videos for me to see if it was just the lighting, they then proceeded to send me the car outside but they number plates were different on the two cars so they weren’t even sending me the same vehicle, I was passed onto someone else then who also proceeded to tell me the car was the same car in the advert pictures. When I explained I wasn’t going to go ahead with the sale and that I would like a refund on my deposit as I feel that I was miss sold the car and that it was false advertisement. I have comtacted the garage several times since sending a complaint email, messaging both people i dealt with and I have heard nothing. Since then I have found out that they haven’t told my finance company that I did NOT go through with the sale, so now I am stuck in an agreement for a car I never even picked up, I have spoke with them and I may have to pay 2 months worth of payments for a car I DO NOT have, before anything can be sorted as it takes up to 8 weeks. This means I cannot get another car in the mean time, meaning I can’t get back and forth to work without paying for lifts or transport, I lost the money on the train tickets also. Avoid at all costs as I would hate for anyone else to be stuck in my position!

I had a brilliant experience with prestige autos. Their customer service was friendly and professional, making the entire buying process smooth and stress-free. The car was spotless when I came to pick it up. I highly recommend prestige autos to anyone looking for a trustworthy and high-quality car purchase.
Highly recommend

Worst experience every sold me a unfit car from day one tried took it back they tried to repair the vehicle could not sent it back to me with the same issue now not even answering my calls big breach of contact laid to the final company to get the case closed not answering my calls been 3 months now have to get legal advise now

From start to finish, everything was smooth, transparent, and stress-free. Connor was friendly, knowledgeable, and patient — they answered all my questions without any pressure or upselling.

What really stood out was the level of customer care — they genuinely wanted my daughter to be happy with the purchase, and that made all the difference. I would definitely recommend this dealership to anyone looking for a reliable vehicle and honest service.

When my daughter went to collect the car they had placed a giant bow on the bonnet, which she absolutely loved. Needless to say she loves the car so thank you

I had a great experience with prestige cars. Ellie was amazing. She was very friendly and put me at ease. She took into account all of my preferences and the process was smooth. Thank you!

This company is a disgrace and their staff are absolutely useless with no professionalism whatsoever. I enquired about a car on a Thursday and spoke to a person called Connor, he told me the car was still available and that he would look at my finance options and ring me with an update. I waited till Friday evening and rang Connor back as I hadn't received an update, he told me that he had been busy all day and hadn't had time to check his emails but he was going to check and give me a call in the next 30 mins with an update. To no surprise that call didn't come, so on Saturday morning I rang again and was very frustrated about how this situation was being dealt with, I spoke to Connor again who said he was still waiting for the finance company to get back to him but he should get an answer by Monday. It's been 2 weeks since that last conversation and guess what...still no phone call from Connor or anyone from Prestige cars. I believe the car was never available in the first place and they (Connor) was just feeding me lies.

Everything about this company is poor, the customer service is non existent!

Do not buy and or think of buying a car from here, there's nothing 'prestige' about this company!

AVOID AT ALL COSTS!!!

Brilliant service all round in the purchase of my new car. Dan helped the purchase run smoothly with no hassle at all. Minor touch up needed on the car and it was done within minutes of asking, fantastic customer service. The staff seemed very friendly and engaging with their customers, I will definitely be using PCE in the future and would highly recommend others to. 10/10.

absolutely useless. no sense of urgency from the staff. A conversation that could be finished in 5 minutes takes a week due to poor customer service. by the end of the conversation the car you want has been sold.

Great service, Lauren was very helpful and we are very happy with the new Mercedes A class premium plus. The car was wrapped and modified with the black pack to give it the sporty edge.
The car was delivered and the whole experience was fantastic, highly recommend!

I had the pleasure of purchasing 2x vehicles in the space of 3x months with Prestige Cars, from my initial enquiry with Charlie he made the whole process stress free, kept me up to speed with everything even after hours. Picking the car up and it was spotless so thanks to Elliot for prepping everything.
Top top company and both of you are a credit to Prestige.
Highly recommended.

Great service received by Charlie and Elliott at Prestige. Both really helpful in answering my many questions and explaining everything, and the car arrived looking amazing.

Would definitely recommend Prestige

I bought an RS Etron GT from Connor who was extremely professional,extremely honest and knowledgable regarding the vehicle.Connor was also very helpful in explaining the transition to an Electrical vehicle as this was my first one purchased.I would have no hesitation in fully recommending Connor and Prestige Cars to any perspective buyer. A great experience with a top firm.

Charlie and Elliot were fabulous from start to finish! Always available to answer any queries and messages and arranged the sale and part exchange very quickly and hassle free! Would definitely recommend

Charlie and Elliot top blokes, made the whole process as simple as possible. Would definitely recommend.

Charlie and Elliot made the process so easy, allowed me to change the things I wanted to make the car my spec and couldn’t have been happier.