Prepaidsims Reviews 

182
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic product and service, noting that prepaid SIMs and eSIMs are easy to install and activate, often working instantly upon arrival in various countries. Many people appreciate the reliable coverage and consistent access to essential services like Google Maps and WhatsApp during their travels. The customer service is consistently highlighted as excellent, with staff members being described as helpful, responsive, and quick to resolve issues. However, some customers encountered issues with SIM cards not working in certain locations or requiring Wi-Fi for activation. A few other people also felt that support staff were occasionally condescending or unresponsive. Additionally, some reviewers noted unexpected data limitations, such as not being able to stream, or experienced concerns about data routing and occasional dead zones.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the setup and activation of eSIMs and SIMs... See more

Product

Consumers find product to be positive, with many reviewers praising the ease of installation and reliable... See more

Service

Customers had positive experiences with service, with many reviewers highly recommending it and expressing... See more

Location

People report ambiguous experiences with location, with many customers successfully using the service in... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(182)

179 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great coverage

It activated on the correct date, easy to install and purchase. Has given us great coverage across Hong Kong and Japan

29 April 2026
Unprompted review
Rated 4 out of 5 stars

Happy with the price

Happy with the price for calls, texts and data. Had a bit of trouble in activating it on arrival in NZ, as tapping the QR code in the email wasn’t working for me. However I persevered and got connected after 5-10 minutes. No issues since.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Travel Sim

The sim arrived , I put it in my phone just prior to arrival and upon arriving it just kicked in and worked perfectly

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Seamless to connect

It was seamless to use when I landed in Japan. Hadn't even transferred between Sims but I was connected.
Was concerned with whether I had 20GB as phone was giving me my usage and then indicated I only had 2GB. Alvin answered my questions quickly and confirmed I had 20GB

26 April 2026
Unprompted review
Rated 5 out of 5 stars

I'm very happy with the service I got…

I'm very happy with the service I got for my physical simcard. Even if you put the activation date 1 day before using you can still activate it when you arrive in the country you've put for the simcard. Help support is really good! And I would recommend to many others going outside of the country.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great value and great service on Travel SIMs

Good value, easy to order and quick delivery of physical SIMs via post or eSim info via email. Set up instructions work really well and when my technical skills let me down, Alvin, the travel Sim specialist answers emails really fast to sort me out. I am a very happy customer.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Didn't let us down!

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our phones on. They also provided excellent coverage throughout our travels. We wouldn't hesitate to use them again or recommend them to others.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

It does what’s on the label

It does what’s on the label! Automatically recognises you’re in a covered country and instantly connects you to the best available network. Have been using it for several years and recommended it to friends and people I meet. I hope it works for people who want to buy it outside Australia.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

It is reliable

It is reliable. I didn't encounter any time of interruption due to data issue. What I hope for further service is to have a local phone number, which I understand would cost more. Thank you.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

Useful to have Sim Card ready to install on arrival

Good to have a New Zealand Sim Card to install once we arrived in NZ, saved having to find one on arrival and not knowing where to go.
To have notification the balance was running low would have been good as we were caught up in an emergency situation and then had to spend critical time loading more funds using our Travel Card,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to set up

Super easy to set up. First time using an esim on my iPhone 15 Pro and it was a breeze. When we landed, we got on the airport wifi and scanned the QR code. This installed the esim and it connected straight away.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Will NEVER use e-sims again!!

Just returned from a month travelling Asia... Indonesia, Hong Kong, Vietnam and Singapore. Our Asia Prepaid sims didn't miss a beat! Activated them on arrival in Indonesia, kept them installed till we left Singapore. Our prepaid sims instantly worked at soon as we landed in the country... we didn't have to do any adjustments. We have previously tried e-sims and apart from complicated activation procedures, we never once got them to work! With Prepaidsims installation and activation was so simple. Install sim, change roaming and you're done.

Even with data only my wife and I were able to communicate through WhatsApp very successfully in all the countries.

Prepaidsim will be our communication choice from now on. ♥️ it!

11 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look