Prepaidsims Reviews 

182
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic product and service, noting that prepaid SIMs and eSIMs are easy to install and activate, often working instantly upon arrival in various countries. Many people appreciate the reliable coverage and consistent access to essential services like Google Maps and WhatsApp during their travels. The customer service is consistently highlighted as excellent, with staff members being described as helpful, responsive, and quick to resolve issues. However, some customers encountered issues with SIM cards not working in certain locations or requiring Wi-Fi for activation. A few other people also felt that support staff were occasionally condescending or unresponsive. Additionally, some reviewers noted unexpected data limitations, such as not being able to stream, or experienced concerns about data routing and occasional dead zones.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the setup and activation of eSIMs and SIMs... See more

Product

Consumers find product to be positive, with many reviewers praising the ease of installation and reliable... See more

Service

Customers had positive experiences with service, with many reviewers highly recommending it and expressing... See more

Location

People report ambiguous experiences with location, with many customers successfully using the service in... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time we've used Prepaidsims in Japan. Our phones are not compatible with eSims so we use a physical sim card. They are excellent value and started working as soon as we switched our... See more

Rated 5 out of 5 stars

My experience with prepaid sims has been amazing. From their fabulous Customer Service when I've had to contact them, the prompt delivery of the sims and the coverage they provide when overseas has b... See more

Rated 5 out of 5 stars

My Europe trip got cancelled so I reached out to ask if the Europe esim I purchased could be exchanged for a New Zealand one for another trip in a couple months - thinking that I wouldn’t be able to d... See more

Rated 5 out of 5 stars

My experience is not involving any SIM card but the excellent PrepaidSims.com.au customer service. Last year I bought a sim card online but I couldn't use it because my travel plans suddenly change... See more


Company details

Written by the company

PrepaidSIMs provides the best international eSIMs & SIM Cards for Aussie travellers. Trusted by 150,000+ customers. With coverage in over 150 countries across nearly every continent, from Europe to Asia and the Americas, we're here to help you avoid roaming fees and connect like a local on your adventures abroad!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

182 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(182)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Great Product

I've used PrePaid Sims in the past and they've always worked well, connecting almost instantaneously and operating well throughout my travels.
This time, I arrived in Istanbul, inserted the Sim, switched on roaming but couldn't get the Sim to connect to the internet.
I tried everything I could think of but nothing worked. I emailed PrePaid Sims with my issue and in no time at all I had a reply. A few more quick emails and the problem was sorted there end. The tech support was amazing. While continuing my travels through Turkiye, my Sim is functioning flawlessly.
Would I recommend PrePaid? 100% I do and I will continue to use their Sims in future travels.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Alvin and the team were very helpful from the moment I purchased my eSIMS.
There were errors on my end I had made with my order however, he was able to rectify and provided support immediately.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I bought the international Asia Sim…

I bought the international Asia Sim card (10 gigs for 30 days) and once I landed for my holidays in China and Japan via Singapore the Sim connected to each of these countries telecom provider service seamlessly. Very happy with this Sim card company. I have used their Sim card in USA & Canada also and will use them again as their Sim cards are very reliable.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy sim or esim!

Easy delivery of physical sims for April UK trip and recently just an esim in South Africa and all went perfectly. I've used prepaid sims a few times and happy with them.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Very responsive

Very responsive. Despite not being a "chat" service, my emails were answered in less than 30 minutes each time. And, Alvin easily solved my problem which was "user" error. He helped me understand and hopefully next time I purchase an eSim from PrepaidSims for travel I will remember the steps tobdo on landing in my new country. Thanks!!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use

I was able to make WhatsApp calls, hotspot to another device & use my phone whilst travelling. This eSIM has done what it advertised what it would do. I was nervous about installing & using an eSIM for the first time. The email instructions I received were clear & easy to follow which allayed my fears

6 May 2026
Unprompted review
Rated 4 out of 5 stars

Simple process

Simple process. Once paid for, received an email with instructions and it was so easy. Before turning off my phone in the plane, I switched all calls and data to be via Esim. Upon arrival in Paris, turned my phone on and voila! I had internet. It was easy and efficient. Very impressed ❤️

29 April 2026
Unprompted review
Rated 1 out of 5 stars

Not existent after service

Purchased a USA SIM card which did not work. I reached out to prepaidsims three days ago and still no response. In the end I called the carrier of the SIM card (ultra) and they solved the problem. Very frustrating when you are overseas and there is no help. I usually purchase from sim corner and will not purchase from prepaid sims ever again.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Very poor instructions but good once it works

I purchased a 20GB Asia eSIM recently and it did not work as per the instructions. By the time I was able to contact support and troubleshoot, it had been charged international roaming fees and data costs that offset any potential money I would have saved by having the eSIM. Not a great experience and I will use another company for eSIM next time.

4 April 2026
Unprompted review

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