Premium PlanReviews 

298
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had a car finance from them 4 half years ago they was amazing never had a problem when I need another car a will be applying with this company again thank you premier plan

Rated 5 out of 5 stars

Premium Plan offered me a finance package, despite me having some serious credit issues, where many companies had turned me down. This was all arranged via a local dealership, not done through a "bad... See more

Company replied

Rated 5 out of 5 stars

Can not express my gratitude for premium plan! Extremely friendly staff team who answer every question no matter how small, very quick responses and payment to dealership also, I’ve seen reviews of pe... See more

Company replied

Rated 4 out of 5 stars

They helped me when no-one else could or would. The process was relatively easy and quick and all the staff I have spoken with have been excellent. They genuinely look at your current circumstances an... See more

Company replied

Company details

  1. Non-Bank Financial Service

Information provided by various external sources

Premium Plan is part of the Totemic Group which has over 20 years’ experience in helping people in financial difficulties. Since 2012 we have helped place over 4,177 people into their car with an affordable finance solution. At Premium Plan we put our customers at the centre of everything we do and focus on giving you the best service and products possible. We know that changes in financial circumstances can affect your ability to secure car finance and leave you in a stressful position. This is why we take the time to understand you and your financial situation better and make decisions based on much more than just your credit score.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

298 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(298)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They don’t help.

24 November 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Owain, we're sorry to hear that Premium Plan didn't help you. We would like to look into this further but are struggling to find any details for an existing customer or new finance application in your name. If you would like to give us a call on 0800 107 8139, we'll be happy to help where possible.

Rated 5 out of 5 stars

Amazing Team

Where do I start !! The team at Premium Plan have been amazing! This is my second finance plan with them and they pulled out all the stops to get me into a newer car. I applied to renew my finance and within 24 hours it was agreed and within 2 days of finding my new car I was driving it away from the garage. Special mention to Beth for all her hard work and advice when finding a garage to work with and sorting 90% of the paperwork out before going on holiday AND to Tom for chasing the garage to finalise everything while Beth was away. I definitely recommend this team for anyone who is struggling to get normal finance. Thank You to everyone at PP.

24 August 2020
Unprompted review
Rated 5 out of 5 stars

Excellent choice for finance

This company is an excellent choice for anyone, whos struggling to get car finance for whatever reason. I'm in a DMP at the moment, but after few calls and details, they were able to offer me finance for my new car.
I appreciate everything what These guys done, and I'm glad that I found them with RedPotato. Thank You!

9 July 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for the positive review of the service you received from us I’m glad we were able to help. We hope you continue to enjoy using your car.

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Great customer service

10 June 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Michael for your amazing review. We're pleased we were able to help you with your new car.

Rated 5 out of 5 stars

Sarah and Beth were absolutely…

Sarah and Beth were absolutely fantastic from start to finish. Very efficient and fast.

3 June 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Holly for your amazing review. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Hi an excellent superb service

Hi an excellent superb service. Dealt with sarah short. Cant thankher enough for her kindness patience and fruenky manner. Vert professional. Thanks so much

18 May 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you James for the positive review of the service you received from us I’m glad we were able to help. We hope you continue to enjoy using your car.

Rated 5 out of 5 stars

Very satisfied

Faultless service. The advisor was so very kind and helpful especially as I was so anxious. Her advice, responses, information and knowledge were first class and her customer service skills are second to none. I was dreading making the application but Sarah made it painless and quick despite the current circumstances. I would highly recommend this company and would like to publically acknowledge how fantastic Sarah Short was - a true professional. Thank you Sarah.

11 May 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for the positive review of the service you received from us I’m glad we were able to help. We hope you continue to enjoy using your car.

Rated 5 out of 5 stars

Very good hope this keeps up

1 May 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for the positive review of the service you received from us I’m glad we were able to help. We hope you continue to enjoy using your car.

Rated 1 out of 5 stars

I got into 101 arrears after I lost my…

I got into 101 arrears after I lost my daughter in a car accident a year ago since then and before that my payment schedule has been outstanding they keep hounding me for 101 and today they phoned me especially with the virus outbreak and asked me for a 101 I'm not gonna pay it especially after I'm paying them nearly 6000 interest ...heartless selfish company

1 April 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Hi Mak, We are sorry to hear about the circumstances of you falling into arrears. We would love to work with you to resolve this arrears situation. Please be assured there are options available that we can look at. If you can either email us at collections@premiumplan.co.uk or call our Collections team on 0800 9121482 we can conduct a review on your file and come to an agreeable solution to deal with these arrears.

Rated 4 out of 5 stars

I couldn’t thank Adele enough for her…

I couldn’t thank Adele enough for her patience and continued responding to my messages thanks so much

31 March 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you for your positive review Samantha. We will pass your thanks on to Adele I am pleased we were able to help.

Rated 5 out of 5 stars

The staff are so friendly and their…

The staff are so friendly and their phone manner are at the top of the table. I rang premium plan it took just days for me to get my new car

25 March 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Edward for your amazing review. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Really good service

Really good service, everyone was really helpful

9 March 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks for your great review. We hope you enjoy using your new car.

Rated 5 out of 5 stars

fantastic service this is my second car…

fantastic service this is my second car with your help now
same staff delt with me both times
see you in a few more years

7 March 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thank you Christine for the positive review of our customer service. I am pleased we were able to help again. We hope you enjoy using your new car.

Rated 5 out of 5 stars

Premium plan is just the best!!!

Premium plan is just the best move I’ve ever made, they always respond immediately to any questions I have, everything is so easy to understand and they always let you no if there’s any changes and better offers. Premium plan is just brilliant!!!

6 March 2020
Unprompted review
Premium Plan logo

Reply from Premium Plan

Thanks Nathan for your great review. We hope you enjoy using your new car.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look