PremiHair Reviews 

501
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They have a very bad communication I sent emails after emails no one replies or answers the phones. I try calling the phone number it does not work it says “this phone number is invalid”. very bad cus... See more

Rated 5 out of 5 stars

I brought one pack of 10 inch kinky curly hair and done next day delivery which came as expected. Hair has a really nice soft texture and no shedding using for a top bun so havent washed yet but think... See more

Company replied

Rated 5 out of 5 stars

I ordered bundle pack of Brazillian kinky virgin hair including closure. I ordered the items on Thursday and they were delivered on Monday morning and the packaging is excellent too. Premihair kept me... See more

Company replied

Rated 4 out of 5 stars

Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another... See more

Company replied

Company details

  1. Hair Product Store

Information provided by various external sources

PremiHair is an online Hair Supplier based in Birmingham, UK. We offer the best quality hair products, at unbeatable prices, all available for UK and Worldwide Delivery. We accept all major debit and credit cards through Amazon, PayPal & SagePay. Questions? Email info@premihair.co.uk, call 0800 612 6946 or find us on WhatsApp 078 357 40008.


Contact info

3.8

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(501)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I think I'm in love aww

I have recently come across Premihair and was very impressed to find that they stocked a kinky textured hair, at an incredible price!

I love love love this company. They're service is highly professional and super fast!!!

Happy shopping 😊

8 April 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for visiting PremiHair.

Rated 5 out of 5 stars

Premier hair

This is the first time I've used this company and the hair products. I've now had the hair installed 2 weeks. Usually by now I can get a good indication as to the endurance and quality of the hair. I have to say, that I am pretty pleased so far and would definitely buy the same product from them again. Delivery was Swift and very well packaged. Loving the hair. However, (post 3 weeks now), I feel I must point out a few things which, I find a bit strange...The instructions say NOT to comb, brush or run your fingers through the hair..I followed these instructions for a good week or so...To be honest I feel the hair does need to at least be combed with a wide toothed comb....It does tangle slightly even though professes to be 'tangle and breakage free'. I'm 3 weeks in and there is some small breakage too.

15 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for visiting PremiHair. Good to hear your first time positive experience. Hope to see you again.

Rated 4 out of 5 stars

Premihair - Body Wave Hair Weave

I have had my hair extensions in for 1 and a half weeks, so far it has been good. It is performing well. I only noticed it starting to tangle a little but nothing major. I have not washed it as yet so am hoping the management of it stays the same. It has begun to shed a little but again nothing major that would not make we buy it again should this and the tangle not get any worse. I think the price is fair to good. Hair still feels soft and still has its wave. BTW I bought the Body Wave Hair Weave. I also want to comment that I liked the way the hair stayed consistently thick to the ends and not thin out like many do. I would recommend this hair and I'm fussy.

14 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Please take care of your purchase to avoid any damage and maintain it as beautiful as it is. It is very grateful to have you as a customer. Thanks for supporting PremiHair.

Rated 5 out of 5 stars

Excellent closure!!!

Bought 3 of these now and they are the so natural looking. Best closure I've had! 😀

13 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thanks for your support.

Rated 1 out of 5 stars

Follow up to initial review on order 31348

EDIT: YOUR RESPONSE BELOW IS TO THE WRONG CUSTOMER. I AM NOT MS MICA AND HAVE NEVER CALLED YOU.

I made an initial 4* review when I first purchased this hair. Before a proper wash or installation.
I am now wishing I had never given this company that review.

Let me start by saying I have been wearing virgin hair bundles for over 8 years. I am also a professional colourist and hairdresser.

First thing I noticed when bleaching the hair is that two of the bundles lifted quickly and nicely but the third bundle barely lifted at all.

I also noticed a black substance washing from the hair which considering that I ordered a "Natural brown" I don't expect my hair to come to me already dyed!

After having on my head for not even a week it began to become extemely dry and matted very easily.

I decided to co wash it with Herbal essences conditioner. Which is what I use for EVERY virgin hair I have ever used and it is my go to products.

No use it was still dry and brittle feeling like plastic barbie doll hair.

So my last attempt was to try and use silicon mix to revive the hair. Now if you ladies know anything about silicon mix you know it brings all your old dead weave back to life, but not this RUBBISH that premi hair sold me.

I then decided to do a burn test to see if the hair was real human hair.
This was inconclusive as it didn't melt like synthetic but it didn't crisp and ash like virgin hair it was somewhere in the middle with an awful smell. This leads me to believe it is more along the lines of your average Beauty supply store hair such a Milky Way or sensational and not worth the money they are charging.

Now I accept it may have been a bad batch but maybe you should check your vendor premihair because this is very obviously some aliexpress Chinese blended hair.

I am gutted I have spent over £100 pound of this rubbish that I will be taking out and throwing after not even 2 weeks wear.

12 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Dear Ms Mica,

We apologise about your experience but you have been an extremely difficult customer, never mind that you have been distorting the facts of this case.

You have been continuously calling our customer service number, shouting, abusing, harassing and threatening out staff that you will visit out offices in person even though we have gone the extra mile by giving you a very generous discount on your order.

Unfortunately, we are not able to tolerate this type of behaviour under no circumstances.

Regarding your order, we have two Guaranteed Next Day Delivery options (9am & 1pm) which you should have used if you must have had the item by a certain date.

Unfortunately, you decided to choose the Free Delivery service which is by no means a Guaranteed service even though only 2 days have passed since you placed your order.


Kind Regards
PremiHair

Rated 1 out of 5 stars

Not what I expected

The hair looks nothing like what's on the picture. I was really looking forward to the wig but was so disappointed with what came through the post it ruined my plans for the weekend and ofcourse for the rest of the weeks i planned to use the hair. First time ordering from premi hair and it will possibly be my last. That being said what didn't work for me might work for another :).

The only good thing about my experience with premi hair is that delivery was on time.

11 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Sorry for the inconvenience. The purchase may will look slightly different compared to the pictures due to the lights etc. Hope to see you again.

Rated 5 out of 5 stars

Fast delivery lovely hair

Haven't had the Brazilian weave in yet but can't wait looks amazing quality

5 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for visiting PremiHair. Hopefully you will love our products and come back to us again.

Rated 4 out of 5 stars

Really good website

I ordered some hair for my mum. The website was really efficient. I paid through my amazone account and received texts to update me on the whereabouts of the package and even to say it's been delivered which I really liked. The hair looks exactly like it did on the pictures and felt soft and silky. However I haven't tried to apply heat to it yet. It's a bit thinner than I expected but it was cheap so I felt I got my money's worth.

3 March 2017
Unprompted review
PremiHair logo

Reply from PremiHair

We are very glad to hear the excellent comments from you. Please try it on and show it to everyone how beautiful you will look by using our products. Thank you for support and see you very soon.

Rated 4 out of 5 stars

Good. Detailed reviews below.

Next Day delivery service is excelltent.
Cannot give 5 stars as have not installed yet.
CONS
Hair is NOT 100% unprocessed as this would make is what is called "raw virgin hair". It is at least steam processed to create the bohemian curls I ordered. As the curl was very uniform and resembled beauty supply shop hair. It also had a very strong slight perfumed/chemical smell to it.
The ends were also a little dry and the shedding was not great but not awful.

THAT BEING SAID
PROS.
once washed the curl pattern relaxes ever so slightly into a beautiful curl.
It's stays soft and does not matt so I am confident that this is not blending and is in fact real human hair.
The ends also softened up once co washed.
The smell washes off easily with conditioner.
Shedding completely stopped after initial unboxing.
Hair is NO different from what you buy from so called more "prestigious companies" I.e whitneymarie or lovehair. So the price is incredibly good!
The lengths are true to size.

Maybe the bad reviews recieved bad batches but I am now confident that this company is legit and will be purchasing again.
I look forwarded to reviewing this on my channel.31348
Longer lengths would be appreciated!
Thankyou.

28 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thanks for the great review Georgina!

We are so happy you love the high quality of our hair and our fantastic prices. We can't wait to see the review :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair on Instagram.

xxx

Rated 5 out of 5 stars

Fantastic!

Wow, at last I can truly say I have fallen in love with this product from Premihair.

The praise really starts from the Delivery. My wig arrived 1 day earlier than stated. The colour, touch and structure of both curls and waves is better than I expected. Cannot wait to order another one!

I have already received comments from friends and family members.

Pleased, pleased, pleased and I would not hesitate to recommend this company, its products and services to others. Sincere thanks and I take this opportunity to wish you all continued success

25 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you so much for your kind words Lorna!

We are so happy you were impressed by our speedy delivery services and that you absolutely love your new wig. We can't wait for you to try some more of our great styles :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 1 out of 5 stars

Calling customers uneducated and negative

I originally posted a review on here of my 1st interaction with this company.

In which I ordered a product which in turn was out of stock.

The corrected that issue why giving me a £10 next order.

I stupidly choose to give them another chance and it didn't end welll. I had to go to my credit card company to try and get my money back.

I placed an order in Monday after getting my discount code they which gracious to send my item standard delivery instead of the free service which i believe is 2nd class signed for. (55p difference between 1st and 2nd)

My item we're dispatched the same day as my order was before 3pm.

I emailed Wednesday just to let them know I was a bit worried as the tracking had not updated which in my experience of sending a fair few packages means it's gotten misplaced in the Royal Mail/post office system!

After no reply to my email i called them and spoke to a woman who abruptly told me she'd look into the Royal Mail tracking even tho I had already done so.

She then replied to the email stating the same thing I'd already told her. Tough basically.

I ordered those products in enough time to be here before Friday as it's my birthday party on the Saturday and I have an appointment at 10:30 on Friday to have my hair fitted.
Which they have been made aware of form day one.

I then called back and explain how unhappy and how upset I have been all day trying to find the money to replace and locate some more hair but due to my location has been impossible.

I was then passed on to and I use this word lightly gentalman who contained to be little me with names such as uneducated negative and nasty and stupid because I dared to leave a one star review which I am well with in my rights to do so.

I explained to them it isn't my fault that Royal Mail haven't followed through but why should I the paying customer suffer due to them not delivering. He contained to argue with me and told me I'll have to wait in for the post man to deliver and if I'm not happy refuse it. Which isn't possible I won't be in my home when the post man delivers the package as I will be at other appointments.

I then explained if they weren't going to help and he was going to continue to call me negative names blame me the customer I told them I would contact the credit card company to disputes this as I haven't recived goods in the stated time and they refuse to help me. The website states 1-2 days it in no place states approx timing.

All in all this company has caused me nothing but stress upset and tears on what should be a joyful time for me.

If you want to call me nasty or negative or uneducated for these reason I'm more than happy to have that hat!

23 February 2017
Unprompted review
Rated 4 out of 5 stars

postive impression with order and service

Arrived early excellent quality happy

22 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for the great 4* review Sandra!

It's great to hear you were impressed with the speedy delivery and the high quality of our hair :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

excellent value

excellent value and value , i had looked a amazon .ebay and others this company made the choose

19 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for the amazing 5* review Pierre!

We are so happy to hear you chose PremiHair for its excellent value products :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

Amazing services

Great service and price

13 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thanks for the 5* review Martha!

It's so great to hear you had such a positive experience with our service and that you are impressed by the price. We can't wait for you to try some more of our pieces :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 4 out of 5 stars

I like the hair

I like the hair it's good fit well.easy to manage .
Good colour.

12 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thanks for the great review Vimbai!

We are so happy to hear you love the great fit of your wig and the fabulous shade :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

1 month later and not one complaint

I'm someone who is really fussy when it comes to hair and hair pieces.
I didn't have any expectations of this closure. I'm deemed it as a temporary buy while I looked for something that fitted my ideal of being "better".
It arrived and I was pleasantly surprised about how thick the closure was. I dyed it jet black on the same day I got it. It took the dye but the dye definitely needed to be on the hair longer for it to take completely.
The silk base makes the closure look so natural. Most people often think it's my own hair. (You also need a good hair stylist!)

One month later and there's barely any shedding and will definitely be looking to buy more in future.
Have every confidence when buying this product. It honestly, has been great for me.

12 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Wow thank you for the 5* month review Norah!

We really appreciate your kind words and it's so great to hear that you are loving the high quality of your closure and its longevity! Our silk base closure is a great way to get that super natural look and feel, so it's so good to hear you have had a great experience with our products.

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

product delivery and satisfaction

Great quality and prompt delivery would recommend product and distributor

5 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Wow! thanks for the 5* review D!

We are so happy to hear you were impressed with our high quality product and speedy delivery :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

premier hair

I only received the wig yesterday and I am wearing it today, it is amazing how real it looks I am very impressed. Will be getting another one. I would definitely recommend them.

1 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Wow , thank you for the kind words Brenda!

We are so happy you are loving the high quality human hair of our wigs and we can;t wait for you to try out some of our other styles :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 5 out of 5 stars

My closure was perfect. Thank you.

Quick and easy delivery, would definitely buy again.

1 February 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you so much for the kind 5* review Michelle!

It's so great you had such an easy and pleasant experience with us and we can't wait for you to try some new products in the future :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 1 out of 5 stars

Delay

I ordered two closures for me and my sister. I had paid for next day express post. I received an email one hour before my hairdresser arrived saying that my order had not been sent out. So three people were affected by the bad service. I will not be using them again.

30 January 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hi Gigi,

Thank you for your review.

We are sorry we were unable to honour your next day delivery service this time, we believe a member of the team has been in contact with you and fully refunded you order alongside offering a gesture of goodwill voucher also.

We hope this reaches you well and again we would like to apologise for your delay.

Kind regards,

Premihair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look