Premierdeliveries Reviews 

5,136
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and prompt delivery service, often highlighting how well they were kept informed about delivery times and updates. Many people commend the staff for their exceptional helpfulness, politeness, and professional demeanor, noting that agents frequently went above and beyond to accommodate requests and resolve queries quickly. The overall service, including the ease of ordering and excellent customer support, contributes to a very positive experience for most consumers. However, some customers noted significant delivery issues, with a few experiencing no-shows or last-minute changes that caused inconvenience. Others reported items left at their door, drivers refusing paid room delivery, or having rude interactions. Poor communication and unresolved issues regarding tracking or damaged goods were also mentioned by some reviewers.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Consumers find staff to be very helpful and professional, with many reviewers praising specific individuals... See more

Service

Reviewers mention positive feedback about service, with many praising the efficiency, friendliness, and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting amazing communication and... See more

Order

Clients share positive opinions on order, with many praising the quick delivery arrangements and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I have just had a king size bed delivered. The gentleman who delivered, Khushpreet Singh was very helpful, polite and friendly. A credit to Premier Deliveries. I was given his details, to thank him b... See more

Rated 5 out of 5 stars

What a lovely company to work with! Excellent customer service - Jafar Ali kept us informed on all delivery updates. The driver who delivered our bed did so with care and despite ours being th... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(5,136)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so very happy

I am so very happy. I ordered a lovely looking headboard & Premier Deliveries collected my order for transit to me. I found them to be so customer focused, they rang me to check if a delivery date was acceptable & then kept me fully updated about my delivery. They also provided the best tracking system i have ever seen. When my order arrived two of the nicest, polite & careful men delivered my headboard to me. What a fabulous company, good old fashion courtesy from start to finish. Thank you to those involved; Laiba, Harpreet & the boss Kashif.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Keep away from this company and its…

Keep away from this company and its fake reviews. This is a terrible company and the workers and unprofessional and not to be trusted in anyway. I had a bad experience with this company and do not want anybody else to experience what I experienced from this terrible company. KEEP WAY FROM THIS COMPANY.

2 May 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi,

We’re very sorry to hear that you had such a disappointing experience and understand your frustration. This is certainly not the level of service we aim to provide to our customers.

We take feedback like this seriously, and we would appreciate the opportunity to look into your concerns further and understand what went wrong. Please feel free to send us your order details privately so we can investigate the matter thoroughly and work towards a resolution.

We sincerely apologise for the experience you’ve had and appreciate you taking the time to share your feedback.

Sarah K,
Customer Satisfaction Team.

Rated 5 out of 5 stars

Fantastic

Fantastic, efficient service. Especially from Laiba! Thank you so much for your help!

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Shambles

Was ment to get my delivery of new mattress so got rid of old one on day new one was supposed to be delivered no delivery made no phone call to explain I called them the following day to find out I now have to wait for another ten days if I had been told in advance I would have kept my old mattress until new delivery date
Absolutely ridiculous service
#000603004 This is the order number

26 April 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Martin Baker,

We’re very sorry to hear about your experience and completely understand how frustrating and inconvenient this must have been.

We sincerely apologise for the lack of communication regarding the delay. We appreciate that receiving advance notice would have allowed you to make alternative arrangements and avoid this situation.

Your feedback is important to us, and we would like the opportunity to investigate this further for you. Please send us your order details so we can review what happened and provide you with an update as soon as possible.

Again, we’re truly sorry for the inconvenience caused and appreciate you bringing this to our attention.

Sarah K,
Customer Satisfaction Team.

Rated 1 out of 5 stars

Awful Company and people that work…

Awful Company and people that work there, and can not speak English properly. Delivery driver delivered mattress damaged then the office workers got rude on phone.

27 April 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi,

We’re very sorry to hear about your experience and apologise for the condition your mattress arrived in, as well as for the service you received afterward.

We understand how disappointing and frustrating this situation must have been. We also want to assure you that we expect all communication with our customers to remain professional and respectful at all times.

Your feedback has been taken seriously, and we would appreciate the opportunity to investigate this matter further.

Sarah K,
Customer Satisfaction Team.

Rated 1 out of 5 stars

Avoid using this company - ordered from beds.co.uk

Got a delivery from beds.co.uk and my stepson asked if it could be dropped off upstairs which he was rudely told "no" and he was told "it wasn't heavy". Well for a young boy he couldn't manage it himself and was needing further help. I couldn't help as I am disabled so my young stepdaughter and wife had to help him. As far as myself, I will not recommend anyone to use beds.co.uk until they choose to use another logistic company as this company does not deserve any sort of business.

2 May 2026
Unprompted review
Premierdeliveries logo

Reply from Premierdeliveries

Hi Craig Moore,
We’re very sorry to hear about your experience and apologise for the manner in which the delivery was handled.

We understand your frustration, especially given the circumstances you described, and we appreciate how disappointing this must have been for both you and your family. We expect our delivery teams to remain polite, respectful, and helpful at all times, and we’re sorry this was not reflected during your delivery.

Your feedback has been taken seriously, and we would appreciate the opportunity to look into this matter further. Please send us your order details privately so we can investigate the incident with the relevant team.

Sarah K,
Customer Satisfaction Team.

Rated 5 out of 5 stars

Jafar Ali

Jafar Ali !

Fantastic service 2 minute call to correct my own error no questions asked all my issues sorted. Top bloke

1 May 2026
Unprompted review
Rated 5 out of 5 stars

great staff

Abdul Rehman was very attentive and went out of his way to help with my query. Handled ber professionally.

Thank you

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

I spoke to a friendly lady called Laiba who booked by delivery slot very easily. It hasn't been delivered yet but so far so good.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service everytime

Love these guys they delivery to me every few years or yearly and honestly the customer service is always amazing and they are so tidy when they are assembling stuff for you also thank you again guys

28 April 2026
Unprompted review

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