Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(351)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Jimmy was excellent and very…

Jimmy was excellent and very professional BUT… The venue was awful. It got so uncomfortably hot that the comedian mentioned it several times. Complete lack of bins! I only spotted two in one corner. People just left their trash everywhere, there were zero bins on our side of the room. There was confusion and anxiety at the end, everyone was stood up and they were not letting anyone out. People were getting angry. They finally opened fire escapes on the opposite side of the building. There were no toilets in sight and no access to any!! Getting out of the grass car park was an absolute circus. Cars were everywhere with no order at all, they were not letting anyone exit the car park! We sat there in a mess for 30 minutes whilst they let the 2nd show cars enter the grass area. One exit and we couldn’t even use it. Finally they stopped cars entering and now the battle to exit began. The traffic management was awful. They should have had traffic management at the single exit of the venue onto the main road as the continuous traffic on the road made it difficult to exit. It was almost an hour from the time we left our seats to when we left the car park. Obviously no toilets outside in the field either so you had a sea of people where most of them had not been to the toilet since before show began.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Jimmy Carr is unbelievably funny

Jimmy Carr is unbelievably funny, I was in tears all night and my face hurt from laughing so much! I can't remember that last time I laughed so much and so hard!

9 January 2026
Unprompted review
Rated 2 out of 5 stars

Hamilton 4:00 pm show

Hamilton 4:00 pm show
1hr 20mins on stage.
Started 4:05, 1/2 time 25mins, finished 6:48.
Won't support this promoter in future.

21 December 2025
Unprompted review
Rated 4 out of 5 stars

A very clever

A very clever, thoughtful performance.

Unfortunately I was expecting the classical version, so I felt let down. I love classical ballet.

The work that had gone into the costumes. Must have been phenomenal and I do admire that.

20 December 2025
Unprompted review
Rated 3 out of 5 stars

Excellent dancers

Excellent dancers, stage setting & presentation
Lead male probably had a good voice but narrowly missed many notes - female hit the notes with a very average voice

15 December 2025
Unprompted review
Rated 4 out of 5 stars

The gig itself was amazing

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal kiwi bloke" struggled in these seats as every single one is so small that you have more shoulder space on a middle seat on a plane... most uncomfortable not for purpose seats i have ever sat in.
Claudlands really need to look at the market they are serving, as the seating provided is horrific. I should not be paying to attend a show to end up sitting at a 45 degree angle to fit.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

La Muse - From Wicked to Oz …

An enormous amount of preparation and time goes into producing a show of this calibre. We were treated to an outstanding display of talent as well as onstage props. Can't wait to see what is brainstormed for next year!

23 November 2025
Unprompted review

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