Ticketek New Zealand Reviews 

351
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 213 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff and helpful ushers, noting that accessing the venue, buying tickets, and entering the premises are remarkably smooth and easy processes. Visitors also thoroughly enjoy the fantastic productions, wonderful atmosphere, and gorgeous locations, describing the overall events as highly entertaining and memorable. Some reviewers were not happy with the audio quality during certain performances, mentioning that the extremely loud music and instruments occasionally drowned out the vocals and made lyrics difficult to understand. A few individuals also felt disappointed when specific shows did not meet their artistic expectations or lacked the variety they anticipated.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting that employees are helpful, friendly,... See more

User experience

Users describe satisfaction with user experience, highlighting how easy it is to get tickets, find seats, and... See more

Product

Consumers find product to be positive, highlighting the great production and fantastic cast performances.... See more

Location

Customers had positive experiences with location, noting that the venue is gorgeous and features a great... See more

Quality

Customers consistently note ambiguous experiences with quality, often praising the fantastic cast, brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

Staff are wonderdul: helpful and friendly. Best customer service ive seen in a while. Comfy seat, good view from seating position. The only complaint I have is no Isle down the centre causing everyo... See more

Rated 4 out of 5 stars

This would have been 5 Stars, but where we sat Upstairs back row, had a bit of echo, so we struggled with the clarity of sound. We saw some seats available at the front of the balcony, the difference... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

351 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(351)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the easy choosing of tickets to…

From the easy choosing of tickets to the colour and joy of the many dancers taking part the experience was wonderful. Being able to choose a suitable seat for my husband who has mobility issues was great. The only negative was the amount of stairs up and down to get to his seat...watched one other client struggle with the same problems. Even coming in the side doors didnt negate all the stairs but overall a wonderful experiencd

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Bill Bailey Brilliance

Bill Bailey was very entertaining. He encouraged the crowd to be interactive and he is not only a first class comedian but he is also a talented musician and all-round performer

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Bill Bailey was awesome!

Bill Bailey was awesome!

He is very funny, quick witted and multi-talented. He certainly knows how to entertain an audience. We had a great night.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Clarence St Irish Christmas Show

Clarence St, theatre
The seats were very uncomfortable, a bit village hall.
The whole theatre was very basic with high steps everywhere. Sound system very poor.
Parking was abominable, none at all!
The show itself was OK but a bit 2nd grade.
Quite disappointing.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

In bits!

What a fantastic show, a great time had by our whole group. Engaging and hilarious.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Kiwi Nutcracker

Absolutely love the venue and the ballet was superb. Loved the Kiwi version of the Nutcracker; so clever and fabulous costumes. The dancing as always was beautiful.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

The Nutcracker

My granddaughter loves productions, and thoroughly enjoyed the NZ Ballet, it held her attention the whole show. Even though we were in the gallery row c ,1,2,&3 the view was great. Entering was super easy.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Absolutely fabulous show - great seats - great atmosphere. Well done to everyone

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Dave Dobbyn concert

Dave Dobbyn sounded great! Having two bar's meant there wasn't a wait to be served. As always, the ushers do a wonderful job and are helpful and friendly. The sound quality was great. Very clean and tidy and in great condition. Overall it was excellent.

5 November 2025
Unprompted review
Rated 1 out of 5 stars

Simply exhausting to pay for refundable…

Simply exhausting to pay for refundable tickets (for the theatre) to discover that without having to provide more medical details and an extra letter than required for the medical insurance company - you cannot get a refund. They tickets can be sold on. It’s only for matinee performance for children for goodness sake. How can I go to a busy surgeon and ask for a special letter. More than the cost of the tickets and way too much a waste of his time. Far too embarrassing.
I will repeat this review
on Tiketek NZ who also should not have presented the extra payment for tickets to be refundable with no warning of what might be involved.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Great evening all round

Great evening all round. The act, the venue, easy parking, the crowd, the bar. Happy atmosphere. Fun. Would go again and recommend it to my friends.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Wow what an awesome show

Wow what an awesome show. You would've thought it was the actual Freddy mercury. His voice the musos on the instruments were superb I would go see this again and my wife loved it also. Well worth the money and more I won't forget our experience

20 October 2025
Unprompted review

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