Ticketek New Zealand Reviews 314

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being happy, helpful, and friendly, making the overall experience pleasant. Many people also appreciate the excellent user experience, highlighting the easy process of choosing and getting tickets, smooth entry into venues, and convenient seating options. The locations are frequently described as gorgeous and great for attending shows. However, some customers also noted issues with sound quality, mentioning that the orchestra was sometimes too loud, making it difficult to hear lyrics or causing discomfort. A few other people also felt that the quality of certain performances or shows was disappointing, with some describing them as not meeting expectations. Additionally, some reviewers experienced difficulties with traffic management and exiting venues, leading to confusion and delays.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being helpful,... See more

User experience

Users describe positive interactions with the overall experience. Many customers found the process of getting... See more

Location

Customers consistently note positive experiences with location. Many reviewers praise the venues as... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the high production quality, excellent... See more

Service

Clients share ambiguous opinions on service. Many reviewers praised the amazing performances, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Clarence St, theatre The seats were very uncomfortable, a bit village hall. The whole theatre was very basic with high steps everywhere. Sound system very poor. Parking was abominable, none at al... See more

Rated 4 out of 5 stars

The gig itself was amazing - John Bishop is truly a master of his craft. Where our issues were was with the seats, unless you are a small framed human there is zero space in the seats, any "normal ki... See more

Rated 5 out of 5 stars

The show was simply a production of the highest quality that would not be out of place on the West End. The young boy playing Charlie nailed every moment in the spotlight and Bryn Monk was sensational... See more

Rated 5 out of 5 stars

The Wanganui Opera House has great acoustics and is a smaller more intimate space. The show was fantastic - awesome vocals, musicians and atmosphere - by far the best tribute band we have seen. Bloom... See more


Company details

  1. Events & Entertainment

Written by the company

We are a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

314 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Candyman can and did!!!

The show was simply a production of the highest quality that would not be out of place on the West End. The young boy playing Charlie nailed every moment in the spotlight and Bryn Monk was sensational as Wonka, with exquisite comic timing to accompany his note perfect singing. The ensemble cast never missed a step or beat while the graphics and set design was vibrant and engaged the audience. Fun for all ages with its pace, humour and musical excellence. In fact, one of the best stage musicals in the city in recent years and there have been many stellar shows in that time. Well done to all involved!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great production

Great production, well performed. The orchestra was rather loud; their amplification could have been turned down as it was hard to hear the lyrics at times.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I thought the production was absolutely…

I thought the production was absolutely wonderful and just the right length of time for the show as well. The entertainment before the show started that the children could participate in before going into the auditorium was great too Thoroughly enjoyed ourselves my grandson is 3yrs old and told me it was the “Carnival of the Animals” which is from The Wiggles so relevant to him
I would have gone again by myself as the dancers were amazing - great ballet experience for all

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Fun full show

They were amazing and it was energetic and got the audience involved.
My daughter can’t stop singing the songs.
We all enjoyed the K-Pop Show

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Kpop live!

My kids loved the show and are really hoping there will be more in the future ☺️

8 April 2026
Unprompted review
Rated 1 out of 5 stars

Such a disappointment

Extremely poor concert, less than an hour long was such a disappointment to our kids.

Lip syncing, just dancing, for the price of the tickets we expected more and more time for their performance.

8 April 2026
Unprompted review
Rated 4 out of 5 stars

Show was awesome

The show itself was awesome and well organised, the venue itself was perfect. Only thing that let it down was the lack of toilets accessible for females, the line was incredibly long in the interval. The prices of the drinks were very high, I wanted to get a coke (which was displayed on the menu) but when asking for one I got told they didn’t have coke, in a very impolite manor.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Doors werent opened until after 2 even though we got an email saying they open at 1.30. sound was bad, not alot of signing, not enough kpop demon hunter songs, started late and paid for premium seats that we couldnt really see.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

easy peasy

Simple, straight forward process from start (booking tickets) to finish (awesome show in an excellent venue).

20 March 2026
Unprompted review
Rated 1 out of 5 stars

We got to the stadium and our seats…

We got to the stadium and our seats were already taken. We asked security, and he just told us to sort it out ourselves.

We couldn’t get seated, and there were 9 of us, imagine how much we paid. I’m honestly really upset. And then you guys were given free tickets?

This is unacceptable.

30 March 2026
Unprompted review

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