I was in a bad financial situation after a divorce and through my own fault I got into debt pra were always understanding and when I couldn’t make a payment they talked me through my options I also... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Abi Fedigan was the most understanding and problem solving team Member I have spoke with at PRA . She solves my issues rather than creating more ans I’m very grateful for her kindness understanding n... See more
Company replied
I have had significant credit card debt taken over by the PRA group. They have been extremely patient & flexible for four years. I have changed my repayment plan several times and get payment holidays... See more
Company replied
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... See more
Company replied
Company details
Written by the company
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Contact info
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, United Kingdom
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3.8
Great
219 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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credit card debt
I have had significant credit card debt taken over by the PRA group. They have been extremely patient & flexible for four years. I have changed my repayment plan several times and get payment holidays on request. Very responsive even by text. It’s not a pleasant situation to be in debt but who owns your debt makes a big difference. Far less intimidating or pressurising than my own bank in which I’ve been a client for 30 years
1 August 2025
Unprompted review
Reply from PRA Group UK
Hi Dimitrios Paschos,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Above and Beyond
I spoke to a lovely lady today called Sue, she was extremely helpful to me and definitely had a lot of knowledge that would benefit me
1 August 2025
Unprompted review
Reply from PRA Group UK
Hi Debbie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Lone was really understanding and…
Lone was really understanding and friendly. Crazy accent but easy to understand and super helpful. Credit to PRAgroup. Thank you.
31 July 2025
Unprompted review
Reply from PRA Group UK
Hi Craig Poyner,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Paul was very understanding
Paul was very understanding, helpful and professional in discussing an issue not of my own making. This set my mind at rest and a positive outcome was assured
Paul, a very well done; keep on strumming..!!
30 July 2025
Unprompted review
Reply from PRA Group UK
Hi Colin Fisher,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Spoke to Sue
Spoke to Sue, lovely accommodating lady who fully appreciated an unusual position for me. Will be sorted very soon. Civil and pleasant and understanding.
30 July 2025
Unprompted review
Reply from PRA Group UK
Hi Peter Robinson,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Dignifying
Very caring person I spoke to by the name of Lome who all through our conversation showed a great deal of respect and compassion and treated me with kindness and dignity.
28 July 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
PRA have always been very kind…
PRA have always been very kind approachable and understanding with my situation...they have helped me so much with no pressure
I would highly recommend PRA
25 July 2025
Unprompted review
Reply from PRA Group UK
Hi Mrs Stewart,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
One late payment and you have to start again
I like the fact that they are willing to except a payment plan that is comfortable for you, but you miss a payment date, and pay it the next day, your plan is cancelled and you have to set up another, that's ridiculous, sometimes we all mis calculate a little
24 July 2025
Unprompted review
Reply from PRA Group UK
Hey Clive Greenslade,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Had a conversation with gayle who was…
Had a conversation with gayle who was extremely helpful and supportive. Really appreciated the support she could give.
23 July 2025
Unprompted review
Reply from PRA Group UK
Hi Rich McWatt,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Friendly and Helpful
Dealt with by a very friendly and helpful person called Laura. Many thanks.
21 July 2025
Unprompted review
Reply from PRA Group UK
Hi Ian Whitlock,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Very helpful and friendly company
Spoke to Laura today who wanted to review my accounts with them. Very personable and easy to talk with.
17 July 2025
Unprompted review
Reply from PRA Group UK
Hi Liz Dennis,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
The PRA group have been amazing with…
The PRA group have been amazing with helping me to manage my debt. They are always incredibly helpful on the phone, polite and trustworthy. I was absolutely terrified to set up a payment plan initially but my mind was put to rest as soon as I got in contact with the PRA group. They are extremely flexible on repayments and always want to ensure you have enough money to pay your rent/mortgage, bills and other expenses before you make any repayments with them. I’d like to give a special mention to Raj who spoke to me today during my 6 month telephone review who could not have been more supportive, understanding and accommodating. Thank you very much Raj.
17 July 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Amazing staff . Very pleased with sue
I spoke to a lovely lady called sue today from the PRA group with the most lovely Aussie accent. I was called about a credit card debt I had missed a few payments on due to loosing my job due to ill health. Sue was nothing but understanding and helpful and made me feel so safe and comfortable when talking to her . Sue helped me come to a resolution for my debt and there was no pressure or judgment whatsoever. I had been putting off answering the call for a while as I suffer with anxiety and don’t like talking to new people but today I decided to answer and i don’t think I could’ve wished for anyone else to ring me but sue. What a real gem she is , an absolute credit to your company and I hope she gets the recognition she deserves.
17 July 2025
Unprompted review
Reply from PRA Group UK
Hi Lisa,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Laura was amazing
Laura was amazing, and helped me resolve my situation 🔵
16 July 2025
Unprompted review
Reply from PRA Group UK
Hi Alex Cross,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Helpful
They've been incredibly understanding of the situation I found myself in.
I spoke to Sue who was very helpful and supportive.
16 July 2025
Unprompted review
Reply from PRA Group UK
Hi Jack,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
I spoke to Rag and he was really…
I spoke to Rag and he was really helpful and dealt with the subject of my phone call very efficiently.
15 July 2025
Unprompted review
Reply from PRA Group UK
Hi Ali,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Great customer service
I called to check my plan and change my address, Daniel was fantasticly helpful, he noted some potential issues or errors and helped make sure everything was sorted before the call ended and also provided me with all needed info to ensure no problems.
15 July 2025
Unprompted review
Reply from PRA Group UK
Hi J Mills,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Many thanks to SUE !
Spoke to SUE with whom I reached a good Settlement figure for my debt. She was lovely: very professional, while showing great empathy. Very satisfied with the outcome.
11 July 2025
Unprompted review
Reply from PRA Group UK
Hi Dianne
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Beverly was ace
Beverly was compassionate and professional ans most helpful made the whole experience easier and simple .
11 July 2025
Unprompted review
Reply from PRA Group UK
Hi Faiz Karim
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
So helpful and understanding
I spoke to PRA Group today regarding an old debt and I had been putting off contacting them for months. I spoke to an amazing lady named Sue who was genuinely so patient and understanding, I was so grateful to her by the end of the call. The company have helped me to make a plan moving forward with my debt and there was no pressure or judgment at all. I hope Sue gets the recognition she deserves for helping me today and thanks again
10 July 2025
Unprompted review
Reply from PRA Group UK
Hi Michelle Hayes,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
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