Post Office  Reviews 3,739

Customer service No manners. Rude.

I've been waiting 20 mins in a branch in the west midlands for a girl of about 20/25 years of age to pay in what looks like £20/30, 000 in cash with no questions asked,
I pay in £2,000 in Lloyds and I'm asked innumerable questions as to where it came from, what's going on????

London Road, Highfield Post Office, Sheffield, 18 February 2026. Absolutely appalling attitude of one of the female staff.

Mount road post office
Brilliantly ran shop always friendly and helpful

Please disregard my review, it was meant for Royal Mail.

Very helpful customer service

I went to pick up my wife’s parcel in post office colchester hospital at 8:30 (opening) . I’ve been using their services a lot of times to take parcel of my wife.but the lady told me they dont allow other people to get it even though I have the details, qr code and passport of my wife. She said it’s been 6 months already that they’ve been doing it. I told her I just took a parcel a few months ago and there’s no problem. She kept insisting. If you check/google DPDs policy,you can see that as long as you have the qr code, details and identification you can take the parcel even it’s not in your name. Well, it sucks since other employee allowed it while others don’t. And to that lady in colchester hospital post office, your attitude needs to be improved. You’re dealing and talking with people if you know what I mean.

RE: Hampstead Post Office - this is my local branch and I use it almost every day since 1992.
People who work there are amazing and always make an extra effort to serve visitors as good as possible.
This is a difficult part of town full of elderly people - like me - who are often capricious and intolerant. Sometime they are too difficult. People who work there do not deserve it !!!

Awful. Queued over half an hour behind all the people with parcels etc. to get some dollars at the Bureau De Change. When I finally got to the counter they only had large denominations. Useless for most people because most things are purchased on the card, and cash is needed for tipping. This goes for Euros too. When are the Post Office going to wake up to this fact.

The 2 women who work at Chadwell Heath PO really are the most unfriendly pair I've ever come across. According to the website they close at 5 pm on Saturdays, I arrived at 4 pm and they aggressively informed me and another customer that they were closed. Almost every time I've been in they they are being rude to people. Their attitude stinks.

I have serious concerns about the standards at this local Post Office branch. This is not an isolated incident but a pattern of repeated operational problems.
On my first visit for an Amazon return, staff initially refused to accept the item despite clear written instructions stating that no packaging or label was required. I had to insist strongly before the return was processed.
On a second occasion, although the return was accepted, I was not provided with proof of acceptance despite requesting it. Subsequently, I experienced complications with a related bank refund. While I cannot directly link the two, the lack of proper documentation and process transparency at the branch is concerning.
Most recently, I experienced excessive waiting times — approximately 45 minutes for a queue of around 10 customers. There was no visible attempt to manage the queue or improve efficiency. When I requested to speak with a manager, no effective resolution was offered.
The overall impression is one of poor operational control, lack of accountability, and service standards that fall significantly below what customers reasonably expect from an organisation operating under the Royal Mail name.
I strongly urge management to review this branch’s procedures, service standards, and supervision to ensure customers receive consistent and professional treatment.
I cannot use the local service of post office I am scared

Deserve zero stars. Miserable unfriendly staff. No manners

Beware of the staff at Kensington Church Street (London) trying to make you spend more on postage than you should! This has happened to me several times.
First, they keep asking you if you want a "signed for" or "next-day delivery" when I've already said that I want the regular (cheapest) 1st-class service.
Second (as happened again to me yesterday) they said I needed to add more postage, so they would add a 2nd-class stamp that added up to more than necessary. I insisted that they must still have those books of stamps, of various denominations, until the man finally agreed that they did ... and reluctantly got me the exact-value stamps needed!
Yes, it's only a small difference in price but it annoys me that it's a consistent practice at this post office ... I guess they're trying to drive up their profits!
Lastly, it's iniquitous that, to get to the post office counter, you have to wade through shelves of crisps, snacks, etc ... AND there's no postal slot outside so you HAVE to come into their wretched consumer alleys! Enough said ...

The help given by Vanessa this morning was service at its very best.
Westbourne Post Office is an anchor for local residents and for all who use Westbourne.
Well done!

Visited the post office on vyes street to post a parcel containing an iPhone 16 pro max. Upon handing the parcel to the male behind the counter he frisbee tosses the phone into a basket and it lands with a loud bang. I then point this out and he gets a defensive attitude and says “there’s styrofoam”…I then call the number on the post office receipt and follow endless prompts until it says press 6 to make a complaint. Then once 6 is pressed it just has a repeating message about going to the help section on their website. When I go to this page it has nothing to do with filing a complaint and there are just endless “help and support” links that took me in a circle. Post office is just another dead company ran by a piece of trash director . It’s why I avoid them at all costs. Unfortunately, EE wanted to use this method or I wouldn’t have

Great customer service. The weather was terrible and I was having a particularly bad day. The last thing I wanted to do was go to the post office to send back a parcel I had received and was not correct. After being blown into the shop by the wind and looking like I'd been dragged through a bush backwards my first point of contact was Dora. She was bright and bubbly with a wonderful giggle. I left feeling much better. However the weather had not improved.

Absolutely disgraceful.A young postman turned up and parked in front of my door, shoved a letter through my box all crumpled up. As I was in the hallway I looked and it wasn't for me so I opened the door and was going to hobble to their house as I have difficulty walking but he was still there so I called out to him before he drove off. He nodded and pointed to the house in question so HE KNEW it wasn't for me, so for the sheer cheek I made him get out of his van and post it correctly. This is not the service WE PAY FOR

This review is for the south end post office croydon. What a warm friendly place. Been coming here for aboustly years. It's such a pleasure to go in there the guy is soooo helpful funny and is always prepared to help above and beyond I come out of there feeling refreshed as he always makes me laugh he was has a good conversation with you not just take your money brilliant service and thank you.

Wow,,, what a really unpleasant experience I've just had with this Groby post office staff, especially a guy behind the counter. I told him I've been renewing my car tax using the V10 form here for last 6 yrs. (owner) wasn't there. I was sarcasticly and rudely told by the guy," I've been doing this for 16years and I've never ever had anyone get 50% reduction on car tax from post office"But,,, Anyway, I got the V10 filled it in.
Though decided to Google it to prove my truth, as expected all information came up 🤷🏻👍
I asked him to read it,, but he refused! I said "read it because your making me look like I'm stupid" and you need need to update this informationin in your head seeing as you didnt know for 16 years..you know now!!!. So I read it out,, he totally ignored me.
So, the lady staff said, I will do it, now you've told us that, I will know next time. However, there are not many people on pip that do that, maybe just you and a couple more 😲 🤬I said the other lady ( owner) never made me feel like this ever.
So,,, it was done and sent off,
How do i feel now after that experience 🤷🏻
Angry
Embarrassment
Frustrated
Definitely upset and mortified that I had to insist and prove to them what I'm saying is the truth.
They didn't know ????? Really
Just because someone hasn't been to Your counter!! To do it, does not mean it can not be done.
Update your knowledge,

How are these guys still in business. Will never use again but will now opt for locker drop!