I found the Travel Card really excellent in Japan where cash is used a lot. I was able to withdraw what I required on a daily basis. I also preferred using this type of card to a credit card, I felt... See more
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Just in the process of loading the card up at the moment and everything is good so far. Staff are friendly and efficient and knowledgeable.
Company replied
I was not happy on trying to use my card evening of the 18Aug and would not work declined many times . Found out the app was down . A big problem in trying to pay my bill with no other money . Especi... See more
Company replied
Really easy to top up and keep a track of spending. Feels a secure way to make payment abroad and has always been readily accepted. Would be even better if it could also be used in the same way in the... See more
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Company details
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5K reviews
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Very straightforward to use with all…
Very straightforward to use with all the safety features built in to protect you but still easily accessible for the user.
24 August 2026
Sadly it has been a problem for us.
I got this card for a family member. Had issues with it in Europe and wanted to sort out getting it reactivated. That didn’t work well! Then the card was stolen/lost and I contacted Customer Services to get a new one. I have not received it, nor heard anything from them. The problem seems to be that I set it up but it was for someone else to use abroad. They can’t access the App only I can. I am now left with the problem and the Euros on the card which I won’t be using as the family member is already abroad. I wanted to send them the card but have not received it yet, after a good 2 weeks!
I wouldn’t bother in the future, there seems to be much easier to use companies out there. However I’m not sure what their customer care is like when a problem arises!
7 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No more worries about always having to…
No more worries about always having to carry cash and easy to use
24 August 2026
Reply from Post Office Travel Money Card
Dear M Anderson,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Useless card
Useless card - I preloaded it with 60 euros before travelling to Italy and then tried it in a restaurant but it didn't work. Then tried it in an atm but that didn't work either. Stick to your usual credit card (Halifax in ny case)
.
24 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Lagunakid,
We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling.
We’d love to understand more and help if we can. To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Very poor exchange rates compared to…
Very poor exchange rates compared to other cards. A 3% difference works out as a very expensive mistake. Avoid at all costs
24 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Mark,
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
Post Office Travel Money Card
Used card to get fuel at a petrol…
Used card to get fuel at a petrol station in France. Company took €150 off the card but I had only taken €50 of fuel. Phoned up account support and was told this can happen and it shouldn’t be used in a petrol station but the money should go back on. Two weeks later lost €100. Emailed post office a week ago no reply. Not great customer service.
21 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Dan,
Thank you for your feedback. We appreciate you sharing your experience. If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Don’t bother……
Unable to top up whilst in USA. Inconvenient and not the experience I expected. More hassle than it’s worth.
26 August 2025
Unprompted review
Reply from Post Office Travel Money Card
Dear Lisa,
Thank you for letting us know. We’re sorry to hear you experienced issues with the app, this isn’t the experience we want for our customers.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Going to Europe - Travel Money Card is for you
Really impressed with my Travel Money card. Once loaded on my phone I was able to use it easily everywhere throughout France during my recent trip. Great for bus tickets, easy paying on cafe or restaurant bills. The app made it easy to top up and keep track of the payments and top up when needed. Knowing it had limited money on also gave me security as far as any cloning risk went too. Highly Recommend
29 July 2026
Reply from Post Office Travel Money Card
Dear Ms B Hallows,
Thank you so much for your fantastic review. We're delighted to hear that your Travel Money Card worked so well for you throughout your trip to France.
We're also pleased that you found the app easy to use for topping up, managing your funds, and tracking your spending while away.
We're especially glad that the card gave you added peace of mind and security during your travels. Thank you for recommending the Travel Money Card and for taking the time to share your experience. We hope to support you on many more trips in the future.
If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
Works fantastic and never had any…
Works fantastic and never had any issues. Loads of different currencies to top up and works everywhere
14 August 2026
Reply from Post Office Travel Money Card
Dear Chelsea Hall,
We appreciate your positive feedback and we're glad the card is easy to use and load. It really helps us to hear this.
Post Office Travel Money Card
Holiday
It was very easy to set up the app and easy to add money to it in Australian dollers .and use the card to pay for things when away .
19 August 2026
Reply from Post Office Travel Money Card
Dear Mrs Walker,
We appreciate your positive feedback and we're glad the card and app have been easy to use. It really helps us to hear this.
Post Office Travel Money Card
Over the years I have used this card…
Over the years I have used this card reliably. However earlier in the year I had it declined in Germany and more recently declined in Denmark. First of its declined on tap and go , then i am asked to enter PIN number and it’s declined again. I have checked i am entering the correct number. On other occasions it’s been accepted. Having to have a backup card to hand , makes it less than useful.
21 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Martin Halls,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’ve reached out through Trustpilot to collect additional details, an email should arrive in your inbox soon.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Easy to use and able to add more money…
Easy to use and able to add more money while abroad, easily
13 August 2026
Reply from Post Office Travel Money Card
Dear Brian,
We appreciate your positive feedback and that you find the card easy to use and load. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
BEWARE minimum £3 top up fee
BEWARE minimum £3 top up fee
Wanted to give my son £10, this would cost £13.
20 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Michael Hixon,
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
Post Office Travel Money Card
Can’t use when the app goes down . Was not happy when this happened on holiday abroad troubling in pay my bill
I was not happy on trying to use my card evening of the 18Aug and would not work declined many times . Found out the app was down . A big problem in trying to pay my bill with no other money . Especially a broad away from home
18 August 2026
Reply from Post Office Travel Money Card
Dear Emma Austin,
Thank you for sharing your experience. We understand how frustrating intermittent issues can be. We've shared this feedback with the relevant team to further investigate.
Post Office Travel Money Card
Jim O’Neill Just in the of loading the card…
Just in the process of loading the card up at the moment and everything is good so far. Staff are friendly and efficient and knowledgeable.
19 August 2026
Reply from Post Office Travel Money Card
Dear William O'Neill,
Thanks for the great review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Annoyed
Annoyed. I’ve been using this card for years on the assumption that it was a cheaper way to pay for things while travelling in Europe than using my normal UK debit card.
However, on a recent trip to France, I compared the exchange rates and was really disappointed to discover that I would actually have got a better rate using my regular debit card. In other words, using my Post Office card was costing me more money, not saving me money.
I feel quite misled, as the whole reason I’ve continued to use the card abroad was because I believed it offered a financial advantage. I certainly won’t be using my Post Office card again.
19 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Pip,
Thanks for your feedback. Exchange rates can vary and are influenced by market conditions at the time of purchase. We always aim to offer competitive rates, and full pricing details are available on the Post Office website so customers can make an informed choice before buying.
Post Office Travel Money Card
I ordered a Post Office travel card…
I ordered a Post Office travel card ,and found it to be an easy transaction. Adding funds to the card is made easy .Great service .
5 August 2026
Reply from Post Office Travel Money Card
Dear Keith R,
We’re so glad to hear topping up your Travel Money Card was easy. Making it simple to add funds and manage your card is something we always aim for, so your feedback is much appreciated.
Post Office Travel Money Card
Easy to use perfect for saving for…
Easy to use perfect for saving for holiday, never refused and so easy to top up. Glad i got it
5 August 2026
Reply from Post Office Travel Money Card
Dear Phillip,
We appreciate your positive feedback and are happy you found our card easy to use. It is great that you are enjoying the experience.
Post Office Travel Money Card
Normally good
Normally good, but unable to obtain an up to date balance as we left?
18 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Glyn Watson,
Thank you for letting us know. We’re sorry to hear you experienced issues with viewing your balance, this isn’t the experience we want for our customers. If problems persist, the Post Office website has the latest guidance and support options.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Impossible to top up card whilst abroad
Put some money on the post office travel card for holiday in France. Whilst the card worked fine in most places, I found it impossible to top it up. The app kept coming up with an error message. I called the help line and they said it was because of the security with my bank. However, I was approving the transaction in my banking app, and it was the post office's system that wasn't working (I spoke with my bank also who confirmed they weren't blocking the payment).
Followed the advice of customer services who said, go on the website instead of the app and make the top up payment that way. Tried it in different ways about 10 times, kept getting error messages. Gave up at this point and just went back to using my usual bank card, incurring higher transaction charges for using abroad.
Would not use Post Office card again. My friends use Revolut so will look into that, or a similar service. Will definitely research it more next time as I don't want a repeat of this experience.
Would not recommend.
10 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Tatiana,
We’re sorry your experience wasn’t fully positive. We’d love the chance to help or answer any questions you may have, and we've reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
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