Porta Delivery Reviews 

983
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 654 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and timely delivery service, noting that items were collected and delivered as planned. Many people highlighted the professionalism, helpfulness, and polite attitude of the staff, making interactions pleasant. The overall service is frequently described as smooth, reliable, and easy to use, with consumers appreciating the fair and competitive pricing. However, some people mentioned issues with communication, specifically regarding unclear pickup and delivery times or a lack of real-time tracking information.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient communication, timely... See more

Service

Clients share positive opinions on service, with many reviewers expressing their intent to use the service... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers and couriers for being polite,... See more

Price

Customers had positive experiences with price, consistently finding it to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing the service as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

The driver was really nice, communicated well and there was no stress in the process. I had a 6 seater table delivered from over 4 hours away, it was just 1 courier, someone helped load on the pick up... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

983 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(983)

640 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service! I am a very happy customer, therefore will recommend and use these amazing company again in future. Thank you, Mile, for a professional approach, clear communication and perfect timing! 

29 June 2026
Unprompted review
Rated 4 out of 5 stars

My experience

My suitcase was collected from the hotel and brought to me at home - which was the objective. However, I would have like more communication from the courier as it wasn't clear when he was coming to collect the case, and I was given no indication of when he would deliver it. I texted twice (no reply) and called twice, with an answer the first time and not the second. I would have appreciated a two-hour window for the return.

26 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Hi, thanks for the review and glad the suitcase made it from the hotel to your door as planned.

You're right that the communication fell short here. Not knowing when collection or delivery would happen, and texts going unanswered, isn't the experience we want. We've fed this back to the courier, and clearer time windows are something we're pushing our partners on.

Thanks for laying it out so specifically, it helps us hold the right standard.

Rated 5 out of 5 stars

Collection from Store

Booked a collection from a store to be delivered to home, process was very quick and easy to follow and everything went as planned! Fantastic service!

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer

The courier Peterwas excellent. He kept me updated from placing the order to delivery. He and his helper were both polite, respected my property and overall provided a very professional service.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Wolf way cycle tour support

Porta were contracted to collect 5 bags weighing less than 15kg after 09 30 and deliver to destination hotels before 16 30 on 6 consecutive days. This contract was met with no issues. I would use this company again to support a multi destination cycle tour.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a bulky parcel to return to the…

I had a bulky parcel to return to the manufacturer. Porta’s service from quote to delivery was exemplary. Sending Tracking numbers and proof of delivery immediately were particularly helpful so that I could update the manufacturer at every step of the process.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Trusted With Our Wedding Day – Delivered Perfectly!

We used Porta Delivery’s service to transport several fragile wedding items to our venue and then return them to us afterwards, and the entire experience was fantastic from start to finish!

The booking process was straightforward, and the team were incredibly helpful, friendly and accommodating throughout.

Communication was excellent – we received reminders before collection and delivery, regular updates along the way, and photo confirmation once items had been delivered.

The drivers were professional, punctual and friendly, and most importantly, every item arrived safely and was returned to us in perfect condition.

Planning a wedding can be stressful, so having a reliable company we could completely trust was invaluable. We wouldn’t hesitate to use them again and would highly recommend them to anyone needing careful transport for valuable or fragile items.

Thank you to Paul, Dawid, Ismail and the team for such an excellent service!

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service which was very easy to set up and great value for money. The Communication was also excellent. I will definitely use the service again!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great couriers

Great couriers, quick, efficient and a reasonable price. Good comms and polite! Would definitely use again. This was my second transaction with Porta Delivery.

14 June 2026

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