Porta Delivery Reviews 

983
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 654 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the efficient and timely delivery service, noting that items were collected and delivered as planned. Many people highlighted the professionalism, helpfulness, and polite attitude of the staff, making interactions pleasant. The overall service is frequently described as smooth, reliable, and easy to use, with consumers appreciating the fair and competitive pricing. However, some people mentioned issues with communication, specifically regarding unclear pickup and delivery times or a lack of real-time tracking information.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient communication, timely... See more

Service

Clients share positive opinions on service, with many reviewers expressing their intent to use the service... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers and couriers for being polite,... See more

Price

Customers had positive experiences with price, consistently finding it to be fair, reasonable, and... See more

User experience

People report positive experiences with user experience, consistently describing the service as easy, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I booked the removal of 2 Adirondack Garden Chairs from my sister's home in Louth to mine in Belper. It's a 2 and a half hour drive and these guys did it, on a flexible booking, the next day for £89... See more

Rated 5 out of 5 stars

Had a Porta collection and delivery this week and they were terrific! Have used many courier services but this is the first time with Porta. They made the whole experience so easy and just did the jo... See more

Rated 5 out of 5 stars

The driver was really nice, communicated well and there was no stress in the process. I had a 6 seater table delivered from over 4 hours away, it was just 1 courier, someone helped load on the pick up... See more

Rated 5 out of 5 stars

I was very happy with the service and steady feedback with this company. A very nice courier with clean smart van and fair price I particularly liked the way the site deals with detailing the ite... See more


Company details

  1. Courier and Delivery Service
  2. Logistics Service
  3. Mailing Service
  4. Moving and Storage Service
  5. Shipping Company

Written by the company

Need something delivered? Porta Delivery makes it simple. Book a courier in minutes for anything from a small parcel to large furniture and full removals. Our platform matches your job with trusted independent drivers already moving around the UK, with transparent pricing and a real team on hand if you need us.


Contact info

4.8

Excellent

TrustScore 5 out of 5

983 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(983)

640 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Porta Delivery.

Excellent service from Porta Delivery..
Very fair prices, paid a small amount booking fee and the rest of the payment was taken automatically from my account upon delivery.
Was informed goods had been collected from one address and would be delivered to me within 30 minutes, and it was.
Van driver was very helpful bringing the goods in.
Would recommend Porta for all removals, large or small

17 June 2026
Unprompted review
Rated 3 out of 5 stars

1st partner let us down after waiting…

1st partner let us down after waiting for 10 days

6 June 2026
Porta Delivery logo

Reply from Porta Delivery

Hi Yag,

Apologies for the delay with the first courier. They did message you, but we agree communication should have been better and we have fed that back.

Glad we still got the job completed within your window in the end. Thanks for the honest feedback, it genuinely helps us improve.

Rated 5 out of 5 stars

Everything was as expected and as…

Everything was as expected and as booked with a very fair price.
The booking process is easy, transparent, you get a clear price and what you get for it which is great.
I will use this company again should I need.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant !!!!

Absolutely brilliant !!!!! They kept me informed of our delivery all the way till our delivery reached our house. Delivery driver was polite, smart and friendly. Absolutely brilliant cannot fault this service in anyway. Will certainly use again if we need to. A big thankyou from us all. Just brilliant. 🙂🙂🙂🙂🙂

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Best courier experience

Best courier experience! Started a multi stop booking via email. Paul helped with various scenarios and quotes, and even once booking agents logged off I was still getting a helpful response. I managed to do a multi stop booking right before 9am and had a 10-12 slot. Everything arrived around 1pm - quickest and smoothest service ever! Big thank you

12 June 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!

Such an affordable option (which was so appreciated as a student), with very kind drivers and really excellent service. Literally every step of the process was a breeze from booking to the final move into my flat. Thank you porta! I will continue to use this service in the future.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

A last minute delivery

I needed a last minute delivery of 5 large items from Lancaster to Bath. Not only were the quotes competative, they could do it in the timescales (next day). The emails were clear, the driver communicated well, photos of the goods once on the van and got to their destination with plently of time. Excellent service all round.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

The service was terrific

The service was terrific - professional, on time, very communicative all along the way (from pick up/collection to delivery). They took care of the goods and took photos before and after. Very professional and easy. Great value for service!

10 June 2026
Unprompted review
Rated 1 out of 5 stars

They hired 3 idiots to do a simple job…

They hired 3 idiots to do a simple job of moving house and totily messed up.they dropped our washing machine, put a dent in a fridge freezer, scratched a dining table.i would recommend that nobody uses this company.

30 May 2026
Porta Delivery logo

Reply from Porta Delivery

We're really sorry to hear this. We take reports of damage seriously and want to put things right where we can. However, it's now been two weeks since this booking and we have no record of you contacting us about this at all. Please get in touch at info@portadelivery.co.uk with your booking reference and details of the damage, and someone will look into this for you right away.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. My delivery got there promptly and within the scheduled time and the driver communicated throughout the process so there was no guessing on updates.

8 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

Thanks Mon, great to hear the driver kept you updated throughout. Hope to see you again.

Rated 5 out of 5 stars

Porta Saved The Day!

My parents lost their car key four hours from home, on a Sunday, and were totally stranded. With very little hope of getting them home I came across Porta, and submitted a booking request to collect the key urgently and take it to them 200 miles away! I didn't expect any success (especially given the quote was half that of an uber) so was massively surprised when ten minutes later I had a courier allocated and on his way to collect the spare key. The courier kept me fully updated with his progress and absolutely saved the day, delivering the spare key and getting my parents on the road and back home. Honestly couldn't believe the service on a Sunday and didn't think for one minute that they'd actually be able to deliver on what they said they could...absolute life savers, five star service and will be using them again!

7 June 2026
Unprompted review
Porta Delivery logo

Reply from Porta Delivery

This is a brilliant one to read, thanks Dom. A spare key 200 miles on a Sunday is exactly the kind of job our couriers love. Really pleased we got your parents home safe.

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