I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more
Company replied
Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more
Company replied
I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Started off perfect but…..
Started off perfect! Love the color, the feel and the quality! Used it for about a month- standing in a coffee shop and poof, the bag fell off. After picking it up I realized the entire leather side loop (the one that holds the chain and connects the chain strap to the bag itself, fell off the purse! After inspection it appears that they are actually glued in place…not sewn. Such a bummer. I’m going to take it to a leather place and see if they can sew the strap back on for me. I can’t seem to post a pic… sorry.
7 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your review.
We’re really sorry to hear this has happened.
A member of our team has tried to contact you via email so we can get this resolved for you as quickly as possible. Please do check your inbox (and junk folder just in case), and reply when you can so we can assist further.
Pom Pom London Team x
Absolutely love this company and the…
Absolutely love this company and the bags. Super fast shipping and my orders always arrive quickly. It’s very easy to want everything in every colour x
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear you love our bags and have had such a positive experience with our delivery service. It means so much to know you're enjoying the collection - even if choosing just one colour can be difficult!
Pom Pom London Team x
Absolutely love my Pom Pom Purse…
Absolutely love my Pom Pom Purse and the ability to change the straps!!! One strap is a little dressy and the other one is more casual. It comes with a regular handle too. The leather is soft and supple. It was the size I needed and crossbody is perfect for me. I will be buying more and I encourage you to also.
26 May 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're so pleased to hear you love your Pom Pom bag. It's wonderful to know the size, soft leather and crossbody style are perfect for you. Thank you for your recommendation and we look forward to welcoming you back for your next purchase!
Pom Pom London Team x
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love your purchase and are pleased with the quality and fast delivery. Thank you for your support!
Pom Pom London Team x
Writing a review to get a discount with…
Writing a review to get a discount with points.
My friend has a bag and she loves it.
7 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your review.
We're delighted to hear your friend loves their Pom Pom London bag and appreciate you taking the time to share your feedback. We hope you'll have the opportunity to experience our products for yourself soon!
Pom Pom London Team x
Great quality
Had my first bag for over 2 years now and it still looks new. It’s my go-to bag for every day stuff!
7 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear your bag is still looking like new after more than two years and has become your go-to everyday bag. Thank you for your support!
Pom Pom London Team x
Easy to use website
Easy to use website, good quick service. Product arrived well packed. Will use again!
15 November 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you found our website easy to use and were pleased with our quick service and packaging. We look forward to welcoming you back again.
Pom Pom London Team x
Love the quality and versatility of…
Love the quality and versatility of these bags! The TFL collection in particular is perfection.
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love the quality and versatility of our bags. It's wonderful to know you're especially enjoying the TFL collection!
Pom Pom London Team x
I’m super pleased with all my purchases…
I’m super pleased with all my purchases from Pom Pom London. Great quality, fast delivery & good customer service, highly recommend
4 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're so pleased with your Pom Pom London purchases and that you've been happy with the quality, delivery and customer service. Thank you for your recommendation and support.
Pom Pom London Team x
Absolutely love Pom Pom London bags
Absolutely love Pom Pom London bags. The Sutton style is my favorite. It’s so chic and works well for any age group. Holds just the right amount of items. Pair it with fun straps!
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you love your Pom Pom London bags and that the Sutton is your favourite style. It's wonderful to know you enjoy its versatility, size, and pairing it with our fun interchangeable straps.
Pom Pom London Team x
City plus is the best “mum bag”
City plus is the best “mum bag”
I bought the city plus last year and it’s my absolute go to bag. I have three young children and can comfortably fit a change of clothes for each as well as snacks and my own essentials. Fab quality too and so pretty.
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear your City Plus has become your go-to bag. It's lovely to know it has the space for all your essentials while still being stylish, and that you're pleased with its quality too.
Pom Pom London Team x
Leather Bags with fun strap choices
Great quality bags. I have two now - my Sutton is the perfect everyday size, the short handle is perfect shoulder length and sits comfortably all day. Also have a TfL - love London so the straps that came with this make me so happy. Small issue resolved quickly so rate their customer service too.
1 December 2025
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're enjoying your Sutton and TFL bags and that they're a perfect fit for your everyday needs. We're pleased our customer service team was able to resolve your issue quickly.
Pom Pom London Team x
Pom Pom London has the best sized…
Pom Pom London has the best sized purses for your every need, and the customer service has been incredible with any issue or question. My favorite purses ever!!! I bought my first one in December, and in 6 months, I have bought 5 more!
6 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you've found the perfect bags for your needs and that our customer service team has been able to assist whenever needed. It means so much to know your Pom Pom London bags have become your favourites.
Pom Pom London Team x
Excellent customer service
Excellent customer service, beautiful bags. Wide variety. I’m in love with this brand
5 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our customer service and the wide variety of beautiful bags we offer. It means so much to know you love the brand.
Pom Pom London Team x
I got a PomPom bag at Christmas in the…
I got a PomPom bag at Christmas in the maple colour. It’s a beautiful bag that holds a lot of items. Lots of lovely changeable straps.
25 December 2025
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying your Maple bag and that you love its capacity and the variety of interchangeable straps. We hope you continue to enjoy using it!
Pom Pom London Team x
Ordered the city plus in Dusky orchid
Ordered the city plus in Dusky orchid. Absolutely stunning bag, colour, size and everything about it! Would highly recommend this bag and PPL!
5 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're loving your City Plus in Dusky Orchid and that you're so pleased with the colour, size, and overall design. Thank you for your recommendation and support.
Pom Pom London Team x
Fantastic quality bags and love…
Fantastic quality bags and love interchangeable straps
5 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying the quality of our bags and love the versatility of our interchangeable straps.
Pom Pom London Team x
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you're enjoying our bags and the wide range of styles and colours available.
Pom Pom London Team x
Classic shape
Classic shape, fits for all occasions.
I love the option of different belts.
The size is perfect for a day in the city or a night in the club.
The leather has a high quality, the zippers are smooth and the whole bag has a very good quality.
29 May 2026
Unprompted review
Reply from Pom Pom London
Thank you for your wonderful review.
We're delighted to hear you're enjoying the classic design and versatility of your bag. It's great to know the size is perfect for both day and evening wear, and that you love the interchangeable straps and quality.
Pom Pom London Team x
I love pom-pom London
I love pom-pom London I love all their products. I love their customer service. They do go above and beyond. I do like trust pilot I think it’s a great system.
4 June 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review.
We're delighted to hear you love our products and customer service, and we really appreciate your kind words about the team going above and beyond.
Pom Pom London Team x
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