Pom Pom London  Reviews 16,917

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,921 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the beautiful soft leather and stylish designs that are both luxurious and practical for everyday use. Many appreciate the wide variety of colors, styles, and sizes available, along with the versatility offered by interchangeable straps. The ordering process is described as efficient, with fast shipping and timely delivery, often arriving well-packaged and in excellent condition. Customer service is frequently highlighted as outstanding, with representatives being very helpful and responsive in resolving issues. However, some customers also noted that popular items sell out quickly and are not always restocked, and a few experienced issues with missing items in their orders or bags arriving with a musty odor.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the beautiful design, high quality, and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful, high-quality leather... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be positive, with many stating they will definitely order again and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more

Company replied

Rated 5 out of 5 stars

Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more

Company replied

Rated 5 out of 5 stars

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more

Company replied

Rated 5 out of 5 stars

I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

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1-star

Asks customers to review

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Replied to 69% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(16,917)

2,886 reviews in the last 12 months

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Rated 5 out of 5 stars

My first Pompom bag

My first Pompom bag. Beautifully made lovely colour and leather is soft. Look forward to using it on my big trip later in the year. Great communication all through the process, 5 day delivery to Australia, very impressed. 2 extra straps and keychain included.

23 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your first Pom Pom London bag! We hope it accompanies you on many wonderful adventures, especially your big trip later this year!

Pom Pom London Team x

Rated 5 out of 5 stars

Could PPL be the perfect bag for you?

I have been searching for a handbag style that fits my personal style. With Pom Pom London I have not only found 1 style but I now have 5 of their silhouettes in different colors. The leather is great quality and the bonus straps allow me to mix and match to my wardrobe. Ordering is very easy online and the customer service for me has been wonderful. If your searching for a quality leather bag with lots of options LPP is the way to go.

13 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you've found not just one, but five Pom Pom London bags that suit your style. It's great to know you love the quality of our bags and our customer service. We truly appreciate your support!

Pom Pom London Team x

Rated 5 out of 5 stars

Very good customer service experience

Very good customer service experience! Very quick to respond, personable, and professional. I purchased the City Duo Bag in black for upcoming trips and it is a great size.

22 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you had a great customer service experience and that you're happy with your City Duo Bag. We hope it accompanies you on many wonderful trips!

Pom Pom London Team x

Rated 5 out of 5 stars

Love my first London Pom Pom Bag!

Love my first London Pom Pom Bag!
Order came quickly & packaged beautifully-
Bought City Plus bright Line Green bag- it’s beautiful! Love the straps! Great quality and took to Europe with lots of flights along with a back pack and it was perfect!
May try smaller City bag for travel and use City Plus for everyday!
Looking forward to shopping for another color/style and such a great variety of strap choices too!

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your City Plus bag and that it was the perfect travel companion for your trip to Europe. We hope you enjoy adding more colours and styles to your collection soon!

Pom Pom London Team x

Rated 5 out of 5 stars

I've waited a year to write this…

I've waited a year to write this review. You get a new bag and, of course, it looks great when you first get it, the retail parcel adrenaline rush hits and it’s five stars AHOY!

But it’s how a bag wears after day to day use that makes all the difference and my Pom Pom bag still looks magnificent. The hardware is robust, the lining intact and the leather still looks great.

Buy with total confidence - cracking British brand.

13 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear your bag has held up beautifully with everyday use and that you're still loving it after a year. We really appreciate your support of our brand.

Pom Pom London Team x

Rated 5 out of 5 stars

High quality stylish bag

I have the black city bag . It is my go - to daily bag . Communication with the team is excellent . I plan to buy more Highly recommend

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear your City Bag has become your go-to daily bag and that you've had a great experience with our team. We really appreciate your recommendation and look forward to welcoming you back again soon!

Pom Pom London Team x

Rated 5 out of 5 stars

Absloloutley fabulous bags

Absloloutley fabulous bags, lovely quality and do many gorgeous colours and styles to choose from. Highly recommend!!

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love the quality, colours and styles of our bags. We really appreciate your recommendation!

Pom Pom London Team x

Rated 5 out of 5 stars

I can’t believe I didn’t know about…

I can’t believe I didn’t know about these bags. They are fantastic , fantastic price , fantastic quality. I bought my first one last year and now have 25 bags beautiful designs and beautiful colours. The company are brilliant and there’s always a freebie with every order weather it be straps or even sometimes a coin purse. FABULOUS.

17 April 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your amazing review! We're delighted to hear how much you love your collection and that you've found so many styles and colours you enjoy. We really appreciate your support and kind words about the team and products!

Pom Pom London Team x

Rated 5 out of 5 stars

I probably own around 100 Pom Pom bags…

I probably own around 100 Pom Pom bags now. I love the colours, the quality leather, the different straps. Their Customer Service is excellent if you ever have an issue. I have never returned a bag yet & hope to continue to buy, might need a bigger house!

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your incredible review! We're delighted to hear how much you love your Pom Pom London collection. It’s great to know you’ve had such positive experiences with our customer service too. We truly appreciate your continued support!

Pom Pom London Team x

Rated 5 out of 5 stars

Love Pom Pom London

Love Pom Pom London, I have a vast growing collection of these bags and I’ve had a positive experience with all my purchases. On the odd occasion I have had to contact customer services they have been extremely helpful and sorted out my problem asap. I recommend this company and in my experience the bags are outstanding and of a high quality. They also have introduced a very generous reward incentive, perfect!

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you've had such a positive experience with your growing collection and with our customer service team. We really appreciate your recommendation and your support.

Pom Pom London Team x

Rated 5 out of 5 stars

Fabulous quality

Fabulous quality, being able to change straps and accessories allows me to completely customise my bag.

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you’re enjoying your bag!

Pom Pom London Team x

Rated 5 out of 5 stars

It was a sucessful transaction but…

It was a sucessful transaction but because your customer service dept got involved. It took over a month for the package to be received partially. The order was not complete since one of the straps was not in the package. You have a great tasteful product, classy and with superb raw material. However your shipping/traffic and control are areas that need improvement. I am still waiting for the missing strap. My intention is for you to succeed. No need to post it. The purse is beautiful.

11 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your feedback. We're delighted to hear you love the purse!

We're sorry for the delay and the missing strap, and we will ensure you receive the missing item as soon as possible. We truly appreciate your comments as they help us improve, and thank you for your support and kind wishes for our success.

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful handbags

Great company with beautiful handbags. Dispatch was fast and the bag was packaged securely. Will be buying again for sure.

8 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your handbag and that it arrived quickly. We really appreciate your support and look forward to welcoming you back again soon.

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bag

Beautiful bag, great for everyday and travel. on time delivery. Great products!

1 July 2025
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your beautiful bag and that it's perfect for both everyday use and travel!

Pom Pom London Team x

Rated 5 out of 5 stars

Best purse I have bought

The website was easy to manage, the features of the bags were clearly listed. All the straps and materials are very high quality. and overall it is a very cute bag and a functional website.

8 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! It's great to hear you found our website easy to use and that you're enjoying the quality and design of your bag and straps.

Pom Pom London Team x

Rated 5 out of 5 stars

Would Buy Again

Fast shipping, beautiful product.

4 May 2026
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you were happy with the fast shipping and your beautiful bag.

Pom Pom London Team x

Rated 5 out of 5 stars

Timeless

Timeless products a bag for every occasion!!!

I have so many pom pom bags collected over the last few years in varying sizes, colours and styles. I have now converted my family and friends who now love them too!!

11 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review!

We're delighted to hear you've built such a lovely Pom Pom London collection and even introduced your family and friends to our bags. Your support means so much to us!

Pom Pom London Team x

Rated 5 out of 5 stars

Love the pom pom slim profile…

Love the pom pom slim profile purse...going to order in red when it gets in stock

3 May 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love the slim profile design!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love my growing collection…

I absolutely love my growing collection of Pom Pom London bags. Quality is gorgeous, at a reasonable cost. Super fast delivery. Only problem is choosing what next!

10 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your growing Pom Pom London collection. We agree - the hardest part is deciding which one to choose next!

Pom Pom London Team x

Rated 5 out of 5 stars

Excellent Quality and Great Value

I have 3 Pom Pom bags, two Original Plus ones - these are the perfect size for a daily bag. You can get everything you need in it and the front zip pocket is great for your keys, lippy etc. I also bought a quilted London City Plus bag as I wanted a slightly bigger one for days out (carry extra). The quality is great, a British Company, great service received each time. Excellent value.

7 March 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear that you're enjoying your collection and that the Original Plus and London City Plus bags are perfect for your everyday needs.

Pom Pom London Team x

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