Pom Pom London  Reviews 16,908

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,921 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the beautiful soft leather and stylish designs that are both luxurious and practical for everyday use. Many appreciate the wide variety of colors, styles, and sizes available, along with the versatility offered by interchangeable straps. The ordering process is described as efficient, with fast shipping and timely delivery, often arriving well-packaged and in excellent condition. Customer service is frequently highlighted as outstanding, with representatives being very helpful and responsive in resolving issues. However, some customers also noted that popular items sell out quickly and are not always restocked, and a few experienced issues with missing items in their orders or bags arriving with a musty odor.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the beautiful design, high quality, and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful, high-quality leather... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be positive, with many stating they will definitely order again and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more

Company replied

Rated 5 out of 5 stars

Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more

Company replied

Rated 5 out of 5 stars

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more

Company replied

Rated 5 out of 5 stars

I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love love these bags

Love love these bags, I have 3 so far, beautifully made. Perfect for every occasion. Can’t wait to get my next 0ne! Fast delivery too

16 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear that you're loving your bags and that they've become perfect companions for every occasion.

We're also pleased that your orders arrived quickly. Thank you for your support, and we can't wait to help you find bag number four!

Pom Pom London Team x

Rated 5 out of 5 stars

Great quality and styles

Bought s few Pom Pom London bags for family and myself. Great quality and styles.

11 October 2025
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear that you've chosen Pom Pom London bags for both yourself and your family.

It's wonderful to know that you've been enjoying the quality and styles of our bags. Thank you for your support, and we hope you continue to love your Pom Pom collection for many years to come!

Pom Pom London Team x

Rated 5 out of 5 stars

I am addicted to Pom Pom bags

I now have over 5 Pom Pom bags and you may wonder why - well the answer is simple.
1. the quality of the design and product
2. the flexibility and wearability of the bags - change the straps and you can change the look
3. the various colours and designs
4 the fantastic service you get
I am addicted to Pom Pom bags

1 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your fantastic review! We're absolutely delighted to hear that you've built such an amazing Pom Pom collection!

It means so much to us that you appreciate the quality of our bags, the versatility of our interchangeable straps, and the variety of colours and styles we offer. We're especially pleased to hear your kind words about our Customer Service Team.

Thank you for your continued support and loyalty.

Pom Pom London Team x

Rated 5 out of 5 stars

These are the most beautiful bags

These are the most beautiful bags. I’ve waited a long time to find the size, pockets to fit my phone, keys, etc and the Original fits the bill for more perfectly and in more colors, prints, and textures than I ever imagined! So in love with my Pom Pom London bags!!

15 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your Original bag and that it's the perfect fit for your everyday essentials. Thank you for your support!

Pom Pom London Team x

Rated 5 out of 5 stars

Great customer service

Great customer service. When my order went missing in the Royal Mail ether they didn’t quibble, just sent out a replacement. Excellent service thank you x

15 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted we could help resolve the issue quickly for you. We hope you enjoy your purchase!

Pom Pom London Team x

Rated 3 out of 5 stars

Smells musty, no response from Customer Service

This is my second purchase from Pom Pom London. My first handbag arrived in perfect condition with the lovely fresh leather scent I expected.
Unfortunately, my 2nd hand bag arrived with a noticeable musty odor. There was no visible mold, but the smell suggested it had been exposed to damp conditions. After airing it out for four days, the odor improved but never completely disappeared. It now smells slightly of leather and slightly of mildew.
I decided to keep the bag because I like the style and quality otherwise, but I was disappointed that a handbag costing around $200 arrived in this condition. I contacted customer service to make them aware of the issue and give them an opportunity to address it, but I never received a response.
A beautiful bag, but the odor and lack of customer service follow-up were disappointing.

15 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your feedback. We're sorry to hear that your second bag did not arrive in the condition you expected and that you did not receive a response to your enquiry.

This is certainly not the experience we want for our customers. A member of our team would be happy to look into this further for you and work towards a resolution. Please contact us again with your order details, and we'll be glad to assist.

Pom Pom London Team x

Rated 5 out of 5 stars

Great company and great products

Great company and great products. Easy to order and quick delivery. Communication good throughout the whole process.

1 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're happy to hear you found the ordering process easy. We appreciate your support and hope you enjoy your purchase.

Pom Pom London Team x

Rated 5 out of 5 stars

high-quality bags!

These bags are such high-quality, and I absolutely love having them multiple straps. It allows me to playfully change my look based on my mood, without having to move all of my belongings to a new bag.

14 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you love the quality of our bags! It's great to know you can easily change your look without having to swap everything between bags!

Pom Pom London Team x

Rated 5 out of 5 stars

Pom pom London

It's the first time I have ordered from this site. Delivery was very quick. And when my bag arrived, it was packaged brilliantly. And my bag was beautiful.

14 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're happy to hear your bag arrived quickly, was beautifully packaged and you love it! We hope to welcome you back again soon!

Pom Pom London Team x

Rated 5 out of 5 stars

Pom pom London were amazing

Pom pom London were amazing! Through the whole buying process and shipping etc nothing bad to say about them. The only bad thing is the international couriers in Australia. Very slow and no communication.
Absolutely love my new bag! 😁😁😁

4 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your new bag and had such a positive experience with us. We're sorry your delivery in Australia was slower than expected, but we truly appreciate your patience and support.

Pom Pom London Team x

Rated 5 out of 5 stars

I am in love with the Pom Pom crossbody bags and straps!

I am in love with the Pom Pom crossbody bags. I just ordered the slate and jubilee colors in the original size. I ordered four of the most beautiful and fun straps. I can't wait to wear them all!

13 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're happy to hear you love our crossbody bags and straps. The Slate Blue and Jubilee are beautiful choices, enjoy!

Pom Pom London Team x

Rated 5 out of 5 stars

My first Pompom bag

My first Pompom bag. Beautifully made lovely colour and leather is soft. Look forward to using it on my big trip later in the year. Great communication all through the process, 5 day delivery to Australia, very impressed. 2 extra straps and keychain included.

23 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your first Pom Pom London bag! We hope it accompanies you on many wonderful adventures, especially your big trip later this year!

Pom Pom London Team x

Rated 5 out of 5 stars

Could PPL be the perfect bag for you?

I have been searching for a handbag style that fits my personal style. With Pom Pom London I have not only found 1 style but I now have 5 of their silhouettes in different colors. The leather is great quality and the bonus straps allow me to mix and match to my wardrobe. Ordering is very easy online and the customer service for me has been wonderful. If your searching for a quality leather bag with lots of options LPP is the way to go.

13 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you've found not just one, but five Pom Pom London bags that suit your style. It's great to know you love the quality of our bags and our customer service. We truly appreciate your support!

Pom Pom London Team x

Rated 5 out of 5 stars

Very good customer service experience

Very good customer service experience! Very quick to respond, personable, and professional. I purchased the City Duo Bag in black for upcoming trips and it is a great size.

22 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you had a great customer service experience and that you're happy with your City Duo Bag. We hope it accompanies you on many wonderful trips!

Pom Pom London Team x

Rated 5 out of 5 stars

Love my first London Pom Pom Bag!

Love my first London Pom Pom Bag!
Order came quickly & packaged beautifully-
Bought City Plus bright Line Green bag- it’s beautiful! Love the straps! Great quality and took to Europe with lots of flights along with a back pack and it was perfect!
May try smaller City bag for travel and use City Plus for everyday!
Looking forward to shopping for another color/style and such a great variety of strap choices too!

12 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love your City Plus bag and that it was the perfect travel companion for your trip to Europe. We hope you enjoy adding more colours and styles to your collection soon!

Pom Pom London Team x

Rated 5 out of 5 stars

I've waited a year to write this…

I've waited a year to write this review. You get a new bag and, of course, it looks great when you first get it, the retail parcel adrenaline rush hits and it’s five stars AHOY!

But it’s how a bag wears after day to day use that makes all the difference and my Pom Pom bag still looks magnificent. The hardware is robust, the lining intact and the leather still looks great.

Buy with total confidence - cracking British brand.

13 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for taking the time to leave such a thoughtful review! We're delighted to hear your bag has held up beautifully with everyday use and that you're still loving it after a year. We really appreciate your support of our brand.

Pom Pom London Team x

Rated 5 out of 5 stars

High quality stylish bag

I have the black city bag . It is my go - to daily bag . Communication with the team is excellent . I plan to buy more Highly recommend

12 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear your City Bag has become your go-to daily bag and that you've had a great experience with our team. We really appreciate your recommendation and look forward to welcoming you back again soon!

Pom Pom London Team x

Rated 5 out of 5 stars

Absloloutley fabulous bags

Absloloutley fabulous bags, lovely quality and do many gorgeous colours and styles to choose from. Highly recommend!!

12 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you love the quality, colours and styles of our bags. We really appreciate your recommendation!

Pom Pom London Team x

Rated 5 out of 5 stars

I can’t believe I didn’t know about…

I can’t believe I didn’t know about these bags. They are fantastic , fantastic price , fantastic quality. I bought my first one last year and now have 25 bags beautiful designs and beautiful colours. The company are brilliant and there’s always a freebie with every order weather it be straps or even sometimes a coin purse. FABULOUS.

17 April 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your amazing review! We're delighted to hear how much you love your collection and that you've found so many styles and colours you enjoy. We really appreciate your support and kind words about the team and products!

Pom Pom London Team x

Rated 5 out of 5 stars

I probably own around 100 Pom Pom bags…

I probably own around 100 Pom Pom bags now. I love the colours, the quality leather, the different straps. Their Customer Service is excellent if you ever have an issue. I have never returned a bag yet & hope to continue to buy, might need a bigger house!

12 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your incredible review! We're delighted to hear how much you love your Pom Pom London collection. It’s great to know you’ve had such positive experiences with our customer service too. We truly appreciate your continued support!

Pom Pom London Team x

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