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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often noting how employees go above and beyond. The delivery service is frequently highlighted as top-notch, with many appreciating the speed, efficiency, and the drivers' willingness to assist with unloading and placement. Consumers also commend the company for its excellent service, which includes easy ordering, quick dispatch, and reliable next-day delivery. The products themselves are described as being of competitive price and exceptional quality, with a wide array of supplies available. Many people also appreciate the personalized approach and the team's knowledge of their products and customer needs.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the speed and efficiency.... See more

Service

Consumers find service to be positive, consistently praising the team's helpfulness, efficiency, and friendly... See more

Product

Customers express great satisfaction with the product offerings, consistently highlighting the amazing... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simon the delivery driver is our regular driver. Always friendly. Professional and goes above and beyond the call of duty. No kerbside drop here, delivered straight to the supply cupboard a... See more

Company replied

Rated 5 out of 5 stars

As a firm we always use Polycopy. When calling to make orders I am met with positivity, friendly and helpful staff (Andrew, Stephen and Graham). I made a big order late Wednesday evening and it was... See more

Company replied

Rated 5 out of 5 stars

We use Polycopy regularly. They are always have keen prices and a wide range of products. Always keen to help with what's needed. Delivery is top drawer! Next day, and the drivers 'Simon' Graham etc... See more

Company replied

Rated 5 out of 5 stars

Over the years, our school needs have always been met by Polycopy. The range of products available are competitive and exceptional quality! I always deal with Graham Elliott from Polycopy who goe... See more

Company replied


Company details

  1. Office Supplies Store
  2. Office Furniture Store
  3. Paper Distributor
  4. Printing Equipment and Supplies
  5. Stationery Wholesaler

Written by the company

Your trusted team of experts in paper, furniture, workwear and consumables. With over 50 years of industry experience, Polycopy has grown into a trusted UK-based supplier of office and educational products. Established in 1975, the company has continually adapted to meet the evolving needs of schools, businesses, and public sector organisations, while maintaining a strong focus on customer service and product quality. Polycopy is more than just a supplier—it’s a reliable partner for organisations looking for dependable consumables and office essentials. From paper, toner, and stationery to cleaning products and classroom furniture, Polycopy offers an extensive range of carefully selected items designed to suit both traditional and modern working environments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Fantastic delivery service

Fantastic delivery service! Very helpful and polite.

23 April 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for the five-star review Sienna, we'll pass on your comments to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Excellent Support and Thoughtful…

Excellent Support and Thoughtful Service from Polycopy

Our experience with Polycopy as our paper supplier has been consistently positive. The team is always welcoming, easy to deal with, and ready to help—no request ever seems like a burden. Their customer service is both dependable and personable, which really helps keep things running smoothly on a daily basis.

We’d also like to highlight Nigel, our delivery driver, who does a superb job. He consistently goes the extra mile to make sure deliveries are placed exactly where we need them and organised in a practical, accessible way. His care and attention make a noticeable difference, and it’s clear he takes real pride in his work.

All in all, Polycopy is a wonderful company that clearly values its customers. We truly appreciate working with them and would gladly recommend their services.

15 April 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thank you Sarah-Louise for your kind words, it really does mean a lot to us.

We're glad our service is shining through, we pride ourselves on making sure our customers are taken care of.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Missing item - no problem

Had to contact Polycopy about a missing item (it was out of stock when ordered).
Got a super fast response from Andy. Item is on it's way!

13 April 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your review Sam, we're glad we could help!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Driver (Nigel) was fantastic

Driver (Nigel) was fantastic. Lucy in the sales office is always very helpful :)

26 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Many thanks for you five-star review Maisie, we'll pass your comments on to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Excellent service again from Polycopy

As always, the Polycopy Team delivers excellent service. The office staff are helpful and provide a personal touch, and today our delivery driver, Simon, was fantastic. He’s friendly, professional, and happy to help with moving pallets, making every delivery smooth and hassle-free. Always a pleasure working with him!

27 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thank you so much for your five-star review Louise. we're glad our service meets your expectations, our team will be happy to hear your comments!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Nigel

Nigel, who delivered our paper yesterday was as helpful as always. They take in our delivery and place it exactly where we want it and always with a smile.

23 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Many thanks for your five-star review, it's all part of the service!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Very quick and efficient delivery to…

Very quick and efficient delivery to our office and Nigel was lovely, thank you!

20 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Lily, it really means a lot to us.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great customer service

Delivery man was very professional and polite.

19 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your review Rajinda, we'll pass your comments on to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

The only supplier I would use and recommend!

Always an incredible service, and super speedy response and delivery. I generally contact Andrew Toone, and he is a bit of a legend!
Thanks again to a brilliant company, we wouldn't go any where else!

19 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your review Stevie, we're glad our service is up to speed, thanks for you kind words.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Helpful and efficient

Andrew was very helpful over the phone and assisted efficiently with our school needs. Thanks for the quick delivery and ease of service ✨

18 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your review Reena, we'll pass your comments on to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great delivery guy

Aaron our delivery guy today was lovely, polite and helpful

18 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Many thanks for your five-star review, it's very much appreciated.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Nigel our delivery hero!

Nigel our delivery hero

Just received our latest delivery by Nigel. He is always, smiley, happy and helpful. A pleasure to have on site.

5* service as always. An asset to the Polycopy team!

12 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Victoria, we'll pass on your comments to smiley, happy Nigel!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great customer experience

Delivery was accurate and on schedule.
Nigel is always cheerful, polite and helpful when delivering and always remembers our biscuits!!

10 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Lou, we appreciate your kind words.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great service orders and deliveries

Matt our delivery driver is great. Always willing to help.
Polycopy are a great company to deal with- always friendly, helpful and efficient. Delivery is quick too

10 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Many thanks for your five-star review, we're glad to help.

We'll pass on your kind words to the team.

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Brilliant service from order to…

Brilliant service from order to delivery, really fast and efficient.
Nigel our delivery driver was very helpful and polite.

6 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review, we're glad to help!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Graeme was the driver today

Graeme was the driver today, lovely chap, friendly and helpful, nothing was too much trouble. First rate service :)

3 March 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Joanna, we're glad we can help where we can!

Kind regards,
Pete,
Polycopy Customer Service

Rated 5 out of 5 stars

Great service

Great service! Prompt delivery! Good value for money! Ticks all the boxes! Keep up the good work especially Graeme! Thank you! xx

26 February 2026
Unprompted review
Polycopy logo

Reply from Polycopy

Thanks for your five-star review Tracey, we'll certainly keep the good work going!

Kind regards,
Pete,
Polycopy Customer Service

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