Everyone I dealt with at Point was a pleasure, especially Jennifer Amador and Amber Berry. Point is very fortunate to have these women on its Team. They were very responsive, knowledgeable, but most o... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Point makes what seems an impossible thing to understand easier. All questions were answered well and made for clear understanding. There online teaching tools were excellect. And the speed of the p... See more
Company replied
I really enjoyed working with the professionals from point. The only downfall I have is trying to reach staff regarding insurance papers that are needed and/or trying to reach my account manager. No o... See more
Company replied
We have been very impressed with the staff of Point that we have worked with. They are incredibly thorough. They listen! They make sure everything is correct. They treat the customer right! I can... See more
Company replied
Company details
Written by the company
Point Digital Finance helps homeowners access the wealth locked up in their home equity with a new type of financial product called a home equity investment.
Contact info
P.O. Box 192, 94302, Palo Alto, United States
- (888) 764-6823
- help@point.com
- point.com
4.7
Excellent
5K reviews
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The point team made everything so easy…
The point team made everything so easy from the very beginning...
7 April 2026
Reply from Point
Thank you! We’re glad to hear the team made everything easy from the start. We truly appreciate you sharing your experience!
Ease and convenience made the process…
Ease and convenience made the process easy. Point provided plenty of steps and reading material to ensure I was making a decision with both all the time and information possible.
7 April 2026
Reply from Point
Thank you for your thoughtful feedback! We’re glad the process felt easy and that the information and steps provided helped you make a confident decision. We appreciate you sharing your experience!
Waiting to finish tasks.
Everybody is helpful and explained everything well. The only set back, is has taken longer to get some of the info needed to complete some of the tasks
6 April 2026
Reply from Point
Thank you for your feedback. We’re glad to hear our team was helpful and clearly explained the process, and we appreciate your note about timing and document delays. Your input helps us continue improving the experience.
Excellent!!
6 April 2026
Reply from Point
Thank you!! We’re so glad to hear you had an excellent experience. We truly appreciate your support!
Reply from Point
Thank you! We’re glad to hear the process was easy and that our team made things simple for you.
The application process was simple and…
The application process was simple and quick. Everyone I dealt with was friendly and knowledable.
6 April 2026
Reply from Point
Thank you for sharing your experience. We’re glad to hear the application process felt simple and quick and that our team was friendly and knowledgeable throughout.
Need to b more stream lined.
1 April 2026
Reply from Point
Thank you for your feedback. We appreciate your note and are always working to make our process as streamlined and user-friendly as possible.
Reply from Point
Thanks, Richard! We appreciate you choosing Point as your home equity partner!
Reply from Point
Thanks! We appreciate your business and review!
The processing of this transaction was…
The processing of this transaction was very easy. Was kept informed throughout the approval process.
6 April 2026
Reply from Point
Thank you! We’re glad to hear the process was easy and that you were kept well informed throughout.
Taylor Wilson and he’s team was very…
Taylor Wilson and he’s team was very helpful
I have to say Thank you for all your support
6 April 2026
Reply from Point
Thank you! We’re so glad to hear Taylor and the team were helpful and supportive throughout your experience.
It has been clear
It has been clear, efficient, and uncomplicated by any real obstacles. I suppose I would have preferred the process was shorter but I couldn’t tell you how that would have happened..
6 April 2026
Reply from Point
Thank you for your feedback! We’re happy to hear the process was clear and efficient, and we appreciate your note about timing.
The patience i received with everyone…
The patience i received with everyone the thoroughness of the process is what impressed me the most they really do a good job in making sure all the bases are covered. Thank you Amber and Jesse!
3 April 2026
Reply from Point
Thank you for sharing your experience. We’re so glad to hear that Amber, Jesse, and the team provided patient and thorough support throughout the process—it means a lot.
We’d love to better understand your 1-star rating so we can continue improving. If you’re open to sharing more, please reach out to homeownerexperience@point.com.
Point team
Was a little hesitant at first, but the entire Point team made it simple and easy to understand. Everyone has been extremely friendly and professional. Thanks for working with me.
6 April 2026
Reply from Point
Thank you! We’re glad our team was able to make the process simple and easy to understand, especially after your initial hesitation.
Knowledgeable in all aspects
From the beginning, the process has been easy to work with and all the people have been very helpful and knowledgeable. They have been very thorough in giving answers to my questions.
6 April 2026
Reply from Point
Thank you! We’re happy to hear the process was easy and that our team was helpful and thorough in answering your questions.
POINT TEAM IS VERY PROFESSIONAL
POINT TEAM IS VERY PROFESSIONAL, GUIDE YOU THROUGH OUT EVERY STEP OF THE WAY.
COMMUNICATION IS EXELENT AND PROMPT. WILL RECOMMEND AND DO BUSINESS AGAIN.
6 April 2026
Reply from Point
Thank you for your kind words! We’re glad to hear our team was able to guide you through every step and that communication was clear and prompt.
The process was fairly easy
The process was fairly easy. I had to upload several times as the task menu kept saying the tasks weren't done even after they were uploaded. The staff was courteous and informative.
6 April 2026
Reply from Point
Thank you for your review. We’re sorry to hear about the frustration with uploading documents and task tracking, but glad our team was courteous and informative in supporting you.
Everything really went fairly well
Everything really went fairly well. I had an issue on my closing that there was a judgment on my mortgage that I knew nothing about. It took quite a bit of time to get it handled. The only hiccup I think was that I wasn’t kept informed well enough at that point where I could be helpful and get the numbers needed from the lawyers.
6 April 2026
Reply from Point
Thank you for your feedback. We’re sorry to hear about the challenges with the judgment and communication during that stage of the process. We appreciate you highlighting it, and we’re glad the rest of the experience went smoothly overall.
Great communication and everyone has…
Great communication and everyone has been super supportive.
This will help me and my family out a lot and I'm very appreciative and grateful for you're program and loan.
Looking forward to working with you again after I pay you back.
Ill definitely let friends and family know
6 April 2026
Reply from Point
Thank you for sharing your experience! We’re so glad our team was supportive and that the process will make a positive difference for you and your family. We truly appreciate your gratitude and your willingness to recommend us.
Reply from Point
Thank you! We’re happy to hear you had a smooth experience and that our team was able to answer all your questions.
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