Playstation Store Reviews 

I give 1 star because that's the minimum but they deserve much worse. I purchased a product and they decided to delete it from the library, on contacting the support, they said upon purchasing the product I agree with their terms and that states that Playstation can withdraw any product without any consequences. So I lost the money and the product just like that, oh and I'm not entitled for a refund either because it's been more than 14 days 😅

What a terrible experience. I require a refund from playstation due to a game that's unplayable (game breaking bugs). They have given me one reference number and several case numbers which seems to have confused them, and now I'm not even recieving any contact from them.
I'm seriously considering switching to XBOX due to this and the fact they overcharge for their games. Their customer service is NOT FIT FOR PURPOSE !!
I've been with Sony since the Playstation One and I have been a loyal customer all these years. If they don't sort this out today, I'm defecting.
They clearly don't care about their customers !! If I was you, I'd stay away from them at present !!

Playstation Has the Worst customer service in the world, Nearly impossible to even get a CHAT , Please dont buy!

Absolute disgusting, greedy,and a spineless company,I bought the ultimate edition of ea sports fc 24,hoping to play the game on the 22/9/23,only to robbed of that experience, £90 wasted,and these scum won't release the ultimate version until the 29th of September...Absolute scum of a company!!! Hope every one gets luke gerrards disease!!!

Ratings for other content on the Play Store (books, movies, tv shows) are calculated based on the lifetime average value of user reviews of that content.

I've got a playstation 4 account and when I got a playstation 5 I tried to use my playstation 4 account it said I couldn't use that account so I had to make up another account but I had paid for the playstation 4 account then I had to pay for the playstation 5 account so I want the money I paid for the playstation 4 account back

Very bad experience!!! “CAREFUL” pay attention to Payment Settings and make sure that the option : Require Password at checkout is checked, as a safety measure. My 5 years old Son, accidentally purchased 10 games in one transaction , only by playing around and clicking on the games, instantly payment was made.Unfortunately I become aware after the 14 days , (passed over with 4 days) the refund policy of Sony. I requested a refund, even I proved that I own most of the games in physical format but “no mercy “from Sony. Transaction ID 403507405188 from 02/21/2023. I could not believe that Sony just charged this amount on my credit card without 2 steps verification. Besides that, the money is lost anyway, because if they refund, the money goes to your ps store account wallet , so you can use it only for purchase on ps store. At list they could give me the chance to purchase games that I don’t already own. Remove credit cards linked to your account !!! This is my case number: 12833829 from 13.03.2023 . I need help, still can’t believe that I waisted over 300$ of our family budget and nothing can do about it. Honestly I feel like I got robbed !

very fast reply and very helpful. they also very kind to me.
immediately got refund for the game that i accidently purchased twice.
Thank you Mr.Zachary A for your kindness for helping me.

Refund policy is archaic and bureaucratic. My opinion is they are thieves. Granted, the refund period had passed ( we only picked up the incompatibility in Jan vs purchase in November) BUT the game (Just Dance 2023) is not compatible with our PS4 and could not be used!! I wish they would be more clear when buying online, to explicitly state - please validate your console model before purchase. They will not even consider a credit to actually buy compatible games. Terrible. Next gaming buy will definitely be something else.

i purchased a NFL PRO ERA game for my grandson for christmas on Dec. 11, I didn't realized it was a download and not a CD. I contacted playstation on the 12/25, which was the 14th day and no online support was available. I again contacted the next day on the 26th and they say the time expired not eligible for refund or credit. so actually it was only 13 day refund policy. online support horrible.

I never played the game due to there being no English on the game. I immediately contacted them to ask for a refund and was told they would get back to me in 24 hours. 7 days later I get an email refusing to give me a refund because I had played the game and there was no false information on the advertisement for the game, despite the game itself being developed and advertised in English. 383933043711

PlayStation store is terrible, has been for more than a decade and shows no signs of getting better. It is literally the worst store of any kind I’ve ever used, complete garbage.

Wish I could leave a 0. Last month I purchased a game console directly from the PlayStation store. Upon me entering my card details and confirming the purchase, an error message populated saying my purchase didn't go through. I repeated the purchase 5 additional times and received the same error messages. I later noticed that although the purchase didn't go through, they placed a hold on my account for 6 ps5's. The hold remained on my account for over a week, which then made me feel alarmed. When I reached out to customer service, I began to feel irritated. The chat has you speak with an automated computer, that doesn't properly direct your request. It also randomly ends the chat ( I was not speaking disrespectfully) and denies you access to renter the chat due to " Sorry it appears we could not help, no need to rejoin the chat".

I figured this was a system error and tried to make the purchase 3 weeks later. Same issue, but the hold was removed after a day this time.
I just decided to walk into my local gamestop. it may say no stock online, but they have them available for walk in.

Don't attempt to make any purchases from the site. Due to such horribly customer service, I should have purchased an XBox instead

There are way too many games that are no better than the games I get on my phone

My account says i don't have a subscription but playstion Network have just taken money from my account.... the funny thing is that i sold my PS5 back in January. Why are they still taking money from me?

Also, their web site says they have 24/7 customer services, but you answer a few computer-generated questions, and they say you have to contact them between 1030-1900.

Poor Poor Poor

They deserve 0 stars.

Looking for an oldschool game. PS store has it but there is 0 gameplay pictures so it's impossible to tell if that's the game. Play the game 10 seconds, it's not the game I'm looking for. Contact PS store and....

No help whatsoever. Only refer you to a ridiculous policy from an obscure part of the website with pre-written answers that just say ''we could'nt care less about what you need'' and there will be no refund.

I was offered a refund when FIFA didn't work (froze the entire PS5/never once played a game). The same thing happened to Madden (froze the entire PS5/never once played a game) but refuse to refund me. I have documents from when the game came out about the game never working (EA Sports Support/Errors). PS Store refused to offer refund and said they don't offer refunds. I explained that the same thing happened once before and they even acknowledged that I'd been refunded. I said "So you're saying you don't offer a refund, but you have refunded me before." They said the conversation was no longer productive and hung up on me. They literally hung up on me, the consumer.

In 1994 I was gifted a Playstation 1 by my mother for Christmas. I've never owned another console. Ever. And I've had each and every playstation (1-5). Nearly thirty years of purchases. This is how I'm treated. Incredible.

I've looked into it a bit further and have found that the company has been punished for this abroad (Australia). More to come. I'm not done. :~)

Is there ANYWAY Possible to get the original need for speed most wanted I believe it would be a nice addition o ps classic catalog I'm talking about the most wanted for PS2 razor was the final boss they rigged your oil about 73 percent of the way through the race you get a junk man card out of everything boss really awesome game would love to see it available one day

Can't get refund for game I can't even play,it's multi-player game but it didn't say that I don't play multi-player games I have no use for it