Playstation Store Reviews 

Boo boo boo 👎👎👎 if I only knew earlier what you're like I'd never buy PS1. Boohoo. Greed has no limit

No physical media, no support for the company

Playstation is a monopoly, and start making disk games again.

I'd like to point out that I've contacted customer service in previous years and never had any problems. This time, however, I was dismissed without explanation and denied the opportunity to speak to another representative, the representative who handled my case.

When I asked for an explanation as to why my prices were different from those of other accounts on my PlayStation, the representative dismissed me, saying it wasn't their area of ​​expertise. I then asked if it was possible to redirect my request to someone who could provide further explanations, but the representative promptly closed the case and blocked my ability to contact support via live chat again. This is the customer service offered to a user who spent more than €5,000 in transactions on their digital store. Draw your own conclusions.

Awful customer service. Scam refund policy.

Impossible to refund! I got a game on sale and it turns out that you can’t refund it if you have downloaded the game! How else am I supposed to know if the games is bad or not! 1/10

Selling DLC’s that don’t work until you restart the game is terrible.
Trying to get a refund off these people is like trying to get blood out of a stone. I will not be buying anything else from the PlayStation store and I will not be buying the PlayStation six I will be buying the steam valve. 
Their website pages keep directing you to other things so you cannot get a refund or get put off trying

DONT BUT GIFT CARDS FOR HERE OR PCGAMESUPPLY!!
I bought a gift card almost a month ago for $50 but my card wasn’t going through, i thought the page was the working so I refreshed and my card got charged again, so I was charged $100 and didn’t get a gift card. I’ve been contacting and the responses they gave me were useless, i posed a solution by asking for a proof of the holding so I can send it to my bank and get my money back, and all now they cant send it to me. I hate playstation, I’m going to sell it and move to xbox honestly.

I rarely leave bad reviews, but this experience has been beyond frustrating. I purchased Battlefield 6 Phantom Edition directly from the PlayStation Store, expecting a smooth download and upgrade process. Instead, I’ve been completely stuck and unable to access what I paid for.

After downloading the base game, I tried to upgrade to the Phantom Edition — which I paid full price for — but every time I attempt to download the upgrade, I get the message “Upgrade not available.” When I check my library, the game doesn’t even appear correctly, as if I never purchased it.

I removed and redownloaded the game multiple times, checked all account details, and even called PlayStation Support this morning. Unfortunately, their only response was, “There’s nothing we can do because the game is already downloaded.” I was told that the issue had to be escalated to the “main office” and that it could take up to 5 working days to get a response.

I also contacted EA Support, who confirmed that since the purchase was made through PlayStation, only PlayStation can resolve it. So now I’m left completely stuck — unable to play a game I’ve waited two months for, with no clear timeline or accountability from PlayStation.

This experience has completely destroyed my trust in digital purchases through the PlayStation Store. If this is how post-purchase support works, I’ll never buy another digital edition again. I’ll go back to physical copies from actual retailers, where at least you get what you pay for without endless runarounds.

Lesson learned: PlayStation Store support is unhelpful, the process is confusing, and customers are left waiting indefinitely for issues that should never have happened in the first place.

Scammy company. I am done with Playstation I am selling my ps5 and I will never look back. Bad buisness practice. I will never buy a Sony product ever again.

Scam company, don't fall for the ps4 trade in sony/back market and the £50 additional voucher to buy a new ps5/ps5 bundles, it actually does not work on ps5 bundles!!! Sony you have scammed me out of my perfectly working ps4. It's impossible to contact sony , online chat redirect you back to website and you can't speak to anyone unless you have an order number. It's sad that sony now scam their loyal customers to add funds to there billions.

I have had an unauthorised payment taken and have tried repeatedly to get through on the online chat for assistance but each time I get a response saying too busy and to try later. And no other apparent way to contact them.

If the servers go down, I can’t play offline on games I ‘have paid for’……makes no sense and for that nonsense, 1*

Pay a subscription for access to the network. It's now been down over the span of 2 days. So I'm currently paying for something that is inaccessible and i can't use. In the UK, we call that fraud. But because of the bedfellows Sony share with our government, they will never be held accountable.

Accidentally bought a product.
No email contact.
No phone contact.
Only option to request refund is via a chatbot. Fill in multiple questions that say eligible for refund. Then chatbot says agent is needed and none available.
Then locks you out of using chat for several hours.
Tried over ten times with same result - agent needed and no agents available.
I don’t know how this is even legally allowed.
Will be requesting bank reverse payment made.

I’m sure the VR@ is great but you need to use a better delivery system. DPD UK are beyond USELESS. PS5 VR2 is on its way back to you I’m awaiting refund. I’m off to Italy tomorrow without the gift ordered. You are a sale down. With a Bad review

PlayStation attracts with exclusive games, cutting-edge tech, immersive VR, and a strong online community.

I purchased the 12 months subscription and decided it wasn't for me. I subsequently cancelled my subscription 5 days later, eagerly awaiting my refund. The refund never came. I contacted them 11 days after the cancellation only to find that the refund is not automatically triggered when you cancel the subscription. Apparently you have to contact support to get your money back. But because I waited 11 days thinking that my refund was in-flight, I've surpassed the 14 day refund policy. No acceptance on their part that their website does not say anything about contact support to request a refund. I feel like I've been robbed. The gaming service was an awful experience as well. I'd stay well clear of this if I were you.

playstation store is the worst store on the internet...no filter options, on some pages there is missing prices...still log me off on every second - third page...whishlist quota only on 100 items...old store was better, at least in filter options, this new store is terrible...I wanted to buy some games but this discouraged me and I wont buy any games in future due to this shi*y store

Bough a game yesterday and it was not working. Contacted their chat today and ended up telling them that it is a right from the consumer protection agency to get a refund if it's not been 14 days. Ended up arguing respectfully few messages, then they closed the chat mid-conversation.
Horrible service, especially to a client that stays respectful.