Thank you to the PlayFaire team! I initially felt frustration with PlayFaire however the communication and customer service I have experienced over the last week has completely changed my opini... See more
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Review summary
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Reviews shaping this summary
Easy to order, toys were delivered before estimated delivery time. They were packaged well and a card placed in box thanking us for our custom, lovely touch. Excellent service. Would recommend this... See more
I placed my first order with Playfaire yesterday. Not only was it by far the best price I could find for the item I wanted but I was very pleasantly surprised when it arrived this morning - so quick!... See more
The pumpkin carriage toy was excellent quality with metal wheels and sturdy fabric for the pumpkin part. Both 15mo and 3yo happy and playing with it. The parcel arrived on time for New Year’s Eve, w... See more
Company replied
Company details
Written by the company
Discover the joy of responsible play on our online toy store. We offer eco-friendly, sustainable toys curated from superior brands, demonstrating our commitment to quality, fun and the environment.
Contact info
3A Adwalton Business Park, BD11 1DR, Drighlington, West Yorkshire, United Kingdom, United Kingdom
- 0113 481 0183
- hello@playfaire.co.uk
- playfaire.co.uk
4.5
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and super fast…
Great communication and super fast delivery. Best price for the little dutch toys I wanted for my grand daughters birthday.
24 June 2025
Reply from PlayFaire
Thank you so much for your kind words! We're thrilled to hear you were happy with the service and that you found the perfect Little Dutch toys for your granddaughter's birthday. We hope she absolutely loves them! 💝
Reply from PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you’re happy with the tea set — and that it arrived quickly and safely. We really appreciate your support and hope it brings lots of joyful playtime! 💛
Reply from PlayFaire
Thank you so much for your lovely review! We're so pleased to hear you loved your item and that it arrived quickly. It means a lot to us that you found it at a great price too. We hope it brings your little one lots of joy! 💛
Shipping partner was very unreliable
Shipping partner was very unreliable. Selected date for delivery was unfulfilled and shown as delivered.
25 June 2025
Reply from PlayFaire
Hi there, thank you for your review. We just wanted to clarify that your order was dispatched on time and delivered within the delivery window we provided.
As a small business, we work really hard to ensure a smooth experience from our end, and it’s always disheartening when we receive lower ratings for issues outside our control — in this case, with the courier.
If your concerns relate to DHL’s service, we’d kindly ask that you consider leaving feedback on their platform instead, as reviews here directly impact our small team.
Thank you for your understanding, and we’re always here to help if you need anything further!
Quick to arrive and very well packaged…
Quick to arrive and very well packaged would definitely use them again
24 June 2025
Reply from PlayFaire
Thank you so much for your kind words! We're so pleased to hear your order arrived quickly and safely. We'd love to welcome you back to PlayFaire anytime 💛
Great service
From the time of ordering to delivery was fantastic service. Great website and quality of goods excellent
24 June 2025
Reply from PlayFaire
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a fantastic experience from start to finish and that you’re happy with the quality of our products. Looking forward to welcoming you back to PlayFaire soon! 😊
Fast ,easy and 1st class service 👌
Fast ,easy and 1st class service 👌
Would definitely recommend
27 May 2025
Reply from PlayFaire
Thank you so much for your kind words! We're thrilled to hear you found our service fast, easy, and first class! Your recommendation means a lot to us, we really appreciate your support! Hope to welcome you back to PlayFaire soon!
Reply from PlayFaire
Thank you for your lovely feedback! We're so pleased to hear your order arrived quickly and was carefully packaged. We hope you enjoy your purchase and look forward to serving you again soon!
Lovely products
Lovely products, wrapped well inside box and Prompt delivery will definitely be ordering again
5 June 2025
Unprompted review
Reply from PlayFaire
Thank you so much for your kind words! We're delighted to hear you loved the products and that everything arrived safely and promptly. We can’t wait to welcome you back to PlayFaire for your next order!
FIVE STAR SERVICE
Well, what can I say? What a fantastic company. This is the first time I use them when I buy a lot of children’s toys due to having two small children and also a small children’s business. I had the pleasure of dealing with Jess. She resolved my queries so quickly and such a standard that I will continue to recommend. Playfaire where I can. In fact, I already have! Don’t hesitate to use this company. They were truly fantastic. Thank you Jess
5 June 2025
Unprompted review
Reply from PlayFaire
Thank you so much for your amazing feedback! We're absolutely thrilled to hear that your first experience with us was such a positive one. It means the world to us that you’ve chosen to recommend Playfaire already, thank you!
Very reasonable prices
Very reasonable prices and way cheaper than my local toy shop in Huddersfield. Excellent customer service
28 May 2025
Reply from PlayFaire
Thank you so much for your kind words! We're so glad you found our prices reasonable and our customer service excellent, that really means a lot to us. We’re delighted we could offer you great value and a smooth experience, and we hope to welcome you back to PlayFaire again soon!
Exceptional customer service
Exceptional customer service! A big thank you to Jessie for helping me with my order and adding an extra item on for me. Would definitely use this website again and would recommend to family and friends thank you x
30 May 2025
Unprompted review
Reply from PlayFaire
Thank you so much for your lovely review! We're so happy to hear you had such a great experience.
It means a lot that you’d recommend us to your family and friends, and we can’t wait to welcome you back to PlayFaire again soon. Thank you again for your kind words! x
Wonderful wonderful wonderful
Wonderful wonderful wonderful. I couldn’t rate playfaire enough for their customer service and going the extra mile for me.
24 April 2025
Reply from PlayFaire
Thank you so much for your wonderful words — three times over! 😊 We're absolutely thrilled to hear you had such a great experience with our customer service. It’s always our aim to go the extra mile, and it means the world to know it made a difference. We truly appreciate your support and can’t wait to welcome you back to PlayFaire soon!
100% recommend
I ordered a beautiful play mat, really impressed with the item and the quality! It arrived quickly with free delivery, even with the Easter bank holidays. I’ll definitely order from this website again. They have a huge selection of lovely products! 100% recommend. Thank you playfaire!
23 April 2025
Unprompted review
Perfect transaction
Perfect transaction. Lovely product and quick delivery. Would definitely use this company again, many thanks!
28 March 2025
My address was wrong and Playfaire did…
My address was wrong and Playfaire did their best to contact me, fix the issue and put me at ease. I was really impressed with this customer service.
The item arrived quickly and looks good.
26 February 2025
Farm yard
My Grandson loves it and plays with it daily . I highly recommend this to Grandparents to buy .
24 February 2025
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