Really conveniently located for the airport, this parking is ideal. They offer a great price and even give your car a decent wash before collection. After some initial confusion about the numbering of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic service from start to finish. Helpful on the phone, super easy parking right near departures. Steve collected our car from us before the holiday and met us on our arrival back in the... See more
Company replied
Had a perfect experience with Platinum Valet, using them whilst we were away for a week. Rang them en route to the airport and they met us at the car park location. We were delayed by two hours on... See more
Company replied
On arrival we met the staff member at valet parking at Birmingham Airport which meant a very short walk to check a bags. They properly inspected the car before departure to ensure it was returned in t... See more
Company details
Written by the company
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Contact info
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, United Kingdom
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect service on drop of and pick up
Perfect service on drop of and pick up, no complaints they even called me for car collection before I got chance to call them as they were tracking my flight, friendly service and no issues at all. Highly recommend
11 August 2025
Unprompted review
Totally professional operation
Totally professional operation. Great price, great service and most importantly great communication.
10 August 2025
Unprompted review
Harry was an excellent guy
Harry was an excellent guy. We called in late en route to the airport but he was still on time for us. Nothing was too much. A pleasant and professional experience.
25 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Nick,
Thank you for your excellent 5-star review! We’re delighted to hear that Harry provided such a pleasant and professional experience for you. It’s great to know that even with the late notice, everything ran smoothly and you were well looked after — he’ll be so pleased to hear your kind words.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Easy booking
Easy booking, good price, call / text received prior to drop off and pick up. Met with smiles and polite manner. What more do you want? Perfect experience.
14 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hello!
Thank you for your brilliant 5-star review! We’re so pleased to hear that you found the booking process simple, communication clear, and our team friendly and professional throughout.
It’s wonderful to know everything went smoothly from start to finish — that’s exactly the experience we aim to deliver every time.
We really appreciate your kind words and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Excellent friendly and efficient service
Excellent friendly and efficient service. Read the other reviews and agree with all the positive comments…a company putting customer service first deserves credit, and these guys do! Harry and Somil were great from start to finish…communication was great and really friendly and efficient…even offered to help get the cases in the roof bag on our return! Eased the stress after a cancelled flight due to the incident at Birmingham Airport and made it all run smoothly. Would definitely use again and recommend to others.
7 August 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Liam,
Thank you for your fantastic 5-star review! We’re absolutely delighted to hear that you found our service friendly, efficient, and focused on customer care — that really means a lot to us.
Harry and Somil will be thrilled to know their efforts stood out and helped make your experience smooth, especially after the disruption at Birmingham Airport. We’re so glad we could make things a little easier for you.
We truly appreciate your recommendation and kind words — we look forward to welcoming you back on your next trip!
Kind regards,
The Platinum Valet Team
Great Trusted Service
Our flight was diverted to a different airport so we were 6 hours delayed picking up our car. Harry was great on the phone, very helpful and friendly. We were assured there'd be no extra charges.
Dropped one star because to find the right drop off place we used the "get directions" link in the email and it took us to the wrong carpark! We were charged £6 for 5 mins in the carpark while we figured out we should've gone to the train station short stay carpark.
6 August 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Shona,
Thank you for your 4-star review and for sharing your experience. We’re really glad to hear that Harry was so helpful and friendly, especially after your flight delay — we know how frustrating travel changes can be.
We’re pleased everything went smoothly once you arrived, and appreciate your understanding regarding the parking location — our booking confirmation does include full directions to the correct drop-off point.
We’re delighted that you found the overall service reliable and professional, and we hope to welcome you back again soon for a full 5-star experience.
Kind regards,
The Platinum Valet Team
Spot on customer service
Spot on customer service, super smooth booking, drop off and pick up. Definitely recommend
11 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Benjamin,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Very efficient
Very efficient, drop off and collection worked well, car ready for collection once we reached the parking area on our return, car cleaned as well was a bonus !
27 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Mr Dunn,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Excellent service from the team
Excellent service from the team, meet and greet easy, clear communication. Definitely use this company again very reliable.
23 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Lindsey,
Thank you for your excellent 5-star review! We’re delighted to hear that you found our meet and greet service easy and communication clear throughout.
It’s great to know you found us reliable and that you’ll be using Platinum Valet again — we really appreciate your trust and recommendation.
Kind regards,
The Platinum Valet Team
Superb Airport Meet and Greet parking - Birmingham
Great customer service from Steve and Harry! Sorted my mess up on my booking, as I had made it for the week later!! Super Helpful and were great on the day, solving the problem with no stress!! Couldn’t be more grateful!
Easy process, dropping off and pick up, and car was washed on arrival, and on time!
Use this company for a stress free, meet and greet Airport car parking experience!
I know I will again!
18 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Mark,
Thank you for your amazing 5-star review! We’re so glad to hear that Steve and Harry provided such great customer service and handled your booking mix-up smoothly — they’ll be thrilled to know their efforts made such a difference.
It’s fantastic that you found the whole process stress-free, from drop-off to pick-up, and that you appreciated the clean car on your return.
We’re delighted to know you’ll be using us again — your recommendation means a lot to the whole team here at Platinum Valet.
Kind regards,
The Platinum Valet Team
Excellent service from Platinum Valet!
Excellent service from Platinum Valet!
Left my car for a week and picked it up clean and ready to go. Quick drop-off, smooth return, and friendly staff. Super convenient, reliable, and great value for money – highly recommend!
12 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Jacota,
Thank you for your excellent 5-star review! We’re so pleased to hear that you found our service convenient, reliable, and great value for money.
It’s great to know your drop-off and return were smooth, and that you were happy to find your car clean and ready to go. Our team will be delighted to know their efforts made such a positive impression.
We really appreciate your recommendation and look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
⭐️⭐️⭐️⭐️⭐️ 5 Stars - recommened and I will use again
⭐️⭐️⭐️⭐️⭐️ 5 Stars – Excellent Service from Start to Finish
I recently used Platinum Valet Parking at Birmingham Airport while away on holiday for a week, and I couldn't be more impressed. From drop-off to pick-up, the service was flawless. The team were professional, polite and took great care of my car.
When we landed back in the UK after a long day and a four-hour flight, it was such a relief to be met by a friendly, courteous member of staff waiting for us at arrivals, with my car ready and even freshly washed for free!
Their attention to detail and customer service were spot on. Great value for money, and I wouldn’t hesitate to use them again. The answer to “Would I recommend them?” is a definite yes – 100%.
16 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Terry,
Thank you for your outstanding 5-star review! We’re absolutely delighted to hear that you were so impressed with your Platinum Valet experience from start to finish.
It’s wonderful to know our team made your journey stress-free — from the smooth drop-off and friendly handover to your freshly washed car on return. We’re especially pleased that our attention to detail and customer care stood out after your long flight.
We truly appreciate your recommendation and your kind words about the value of our service. We look forward to welcoming you back the next time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
Exceptional
Where do i start? I had the pleasure of Harry’s top notch customer service. Great comms, car came back squeaky clean and he even left drinks in the car for my kids. I fly from b’ham quite often and i am not using anyone else from here onwards. Also on the day these guys were the cheapest meet and greet by far. Look no further for your airport parking. Thanks guys!
13 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ommar,
Wow — what an amazing 5-star review, thank you! We’re thrilled to hear that Harry provided top-notch customer service and made your experience so enjoyable from start to finish.
It’s great to know you appreciated the clean car, the thoughtful touches for your kids, and our competitive pricing. We’re proud to offer a service that’s both personal and great value.
Your loyalty and kind words mean a lot to us — we look forward to welcoming you back every time you fly from Birmingham!
Kind regards,
The Platinum Valet Team
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Raja,
Thank you for your great 5-star review! We’re so pleased to hear you received brilliant service from Harry — he’ll be delighted to know his efforts made a positive impression.
We really appreciate your feedback and look forward to seeing you again soon.
Kind regards,
The Platinum Valet Team
Fantastic service
Fantastic service. Fast reliable and cheap. Free car wash on first use aswell. Will use again
12 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Ben,
Thank you for your brilliant 5-star review! We’re delighted to hear you found our service fast, reliable, and great value for money.
It’s great that you appreciated the complimentary car wash too.
We really appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
The Platinum Valet Team
Great experience
Great experience, I travel a lot for work and first time using these. They were well priced and were there to meet me on time both departing and arriving. Car was spotless on arrival and polite on the phone. Harry who met us was helpful and ensured the car was exactly as we handed it over. Nice touch with some cold water after the flight as well
13 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Scott,
Thank you for your fantastic 5-star review! We’re so pleased to hear that your first experience with Platinum Valet was such a positive one.
It’s great to know you found our service punctual, well-priced, and that your car was spotless on return. Harry will be delighted to hear your kind words — he always aims to make every customer’s journey as smooth as possible.
We’re glad you appreciated the little touch of cold water after your flight, and we look forward to welcoming you back on your next trip.
Kind regards,
The Platinum Valet Team
Dave and Steve took great care !
Dave and Steve took great care of my car. They were waiting for me at Birmingham airport station, just one minute witje the skytrain from the airport. Car was clean.
Would recommend them.
14 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hello,
Thank you for your excellent 5-star review! We’re delighted to hear that the team provided such a smooth and professional experience for you.
It’s great to know the handover was easy and convenient, and we’re glad you were pleased with how clean your car was on return.
We really appreciate your recommendation and look forward to seeing you again on your next trip.
Kind regards,
The Platinum Valet Team
Just want to say how good great service my experience…
Just want to say how good my experience was with these guys. Very easy to find. Pulled up Harry who collected my car what a nice bloke Very polite and professional. On the way back we missed the mono rail by a few mins. Rang up they walked towards us and met us. Harry they got my suitcase and walked us to the car. He put a drink in there for us and the car was cleaned Very well.
5 July 2025
Unprompted review
Reply from Platinum Valet - Approved Meet & Greet Operator
Hi Michael,
Thank you so much for your amazing 5-star review! We’re delighted to hear that everything went so smoothly and that you found the service easy and professional from start to finish.
Harry will be thrilled to hear your kind words — he always goes the extra mile to make sure our customers are well looked after, and it’s great to see that recognised.
We’re glad you appreciated the little touches and the clean car, too!
Thanks again for choosing Platinum Valet — we look forward to welcoming you back on your next trip.
Kind Regards,
The Platinum Valet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.