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Plant Addicts Reviews 1,783

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the plants as healthy, beautiful, and exceeding expectations. Many people highlight the excellent packaging, noting that orders arrive intact and well-protected. The ordering process is frequently mentioned as easy and efficient, with many consumers appreciating the wide selection of plants available and the quick delivery service. However, some customers also noted issues with damaged items upon arrival, sometimes due to mishandling by the delivery company. A few other people also felt that their orders were delayed or did not ship as expected, leading to disappointment, especially when plants were intended for specific dates. There were also occasional mentions of receiving incorrect plants or having difficulty with the website during the final steps of ordering.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the quality and health of the... See more

Quality

Customers had positive experiences with quality, frequently praising the health and condition of the plants... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of plants received and the ease... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my order yesterday.  I will say in all of my years of gardening experience, I have never, ever received a rose bush that was as healthy as the one that was delivered.  It was obviously well... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

I ordered 2 trees, and received them quickly, but, while one looked great, the other one was damaged. I contacted Plant Addicts immediately, explained the situation, and sent pictures. They responded... See more

Rated 5 out of 5 stars

I ordered from Plan addicts quite a few time Plants arrived very well packed, intact, beautiful, healthy, ready to be planted. i keep coming back and ordering more because of the great selection and h... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A Company that you can count on.

I have been checking for unusual plants and Plant Addicts had exactly what I wanted. The quality was perfect. It arrived in great shape, and it was packed with care. I will use them again because it was easy to order and arrived quickly. Best regards . (I am a master gardener so I am hard to please.) Sandy

6 May 2026
Unprompted review
Rated 5 out of 5 stars

First time customer, amazing roses!

First time customer. I received my order today of 2 David Austin roses. I was stunned! First of all, out of all the mail order plants I’ve received, these roses were packed 20 out of 10! Then the roses themselves were just beautiful! They were full, over a foot tall, and looked extremely healthy. I ordered roses from another large rose company this year and they can’t even compare! I will be placing all my future plant orders with plant addicts!
Thank you!
Christine

12 May 2026
Unprompted review
Rated 2 out of 5 stars

Horrible Plants and Horrible Customer Service. Feels like a Scam

I have been in the landscape industry for 25+ years and this has been by far the worst experience in dealing with a nursery plant vendor. Annuals arrived extremely undersized and damaged which is especially frustrating given the above market premium we pay for each plant. Despite claims of quality and standing behind their product, the outsourced customer service has done everything they can to delay and deflect to avoid reimbursing me for the damage plant material. I also have plant material that was ordered but still not shipped that I want canceled because of the horrible experience and they are doing everything they can to drag their feet to avoid canceling and refunding my money. DO NOT PURCHASE YOUR PLANTS FROM THIS COMPANY!

11 May 2026
Unprompted review
Rated 5 out of 5 stars

They had the plant I wanted

They had the plant I wanted. Their communication via emails from the time I placed the order to after receiving the plant has been informative & inviting. I laughed so hard when I first read the name Plant Addicts. I found folks who are addicted to plants & it’s reflected in the company name. I fleurapize (flower therapy). So glad I found this nursery. I like supporting family owned businesses.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Plants are healthy

Plants are healthy. I bought one mountain laurel last year 2025 and it is still healthy even with our strange weather. So this year I ordered more plants; all look healthy. My mountain laurel roots this year not as healthy as the kalimax

10 May 2026
Rated 5 out of 5 stars

Southgate Fushias

Zone 9 - Panama City Beach, FL

Southgate Fushias
I received two small, beautiful and healthy plants. They've been planted in the two corner beds of my fenced backyard and have already grown inches in the very few short weeks they've been in the ground. No buds or blooms yet. I look forward to abundant blooms with subsequent hummingbird and butterfly visits! Thanks for the great service and beautiful, healthy and well-packaged plants.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

First try and very impressed

As I was looking for what I thought are unusual plants for me, when Plant Addicts came in as possible location I decided to give them a try. The Polar Palms I ordered came in record time, well packaged in a secure box and in healthy condition. Being a family owned business is also a plus for me. I look forward to receiving my additional order that I hope to receive soon.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Plant addicts have wonderful native…

Plant addicts have wonderful native Texas plants that are sometimes hard to find, and t they arrive in great condition. All of my Plant Addict plants are already thriving this spring. Just ordered 3 more. Thank you!

16 April 2026

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