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Plant Addicts Reviews 1,793

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,316 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing the plants as healthy, beautiful, and exceeding expectations. Many people highlight the excellent packaging, noting that orders arrive intact and well-protected. The ordering process is frequently mentioned as easy and efficient, with many consumers appreciating the wide selection of plants available and the quick delivery service. However, some customers also noted issues with damaged items upon arrival, sometimes due to mishandling by the delivery company. A few other people also felt that their orders were delayed or did not ship as expected, leading to disappointment, especially when plants were intended for specific dates. There were also occasional mentions of receiving incorrect plants or having difficulty with the website during the final steps of ordering.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the quality and health of the... See more

Quality

Customers had positive experiences with quality, frequently praising the health and condition of the plants... See more

Order

Reviewers express satisfaction with their orders, often praising the quality of plants received and the ease... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping and... See more

Website

Reviewers highlight positive aspects of the website, frequently praising its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my order yesterday.  I will say in all of my years of gardening experience, I have never, ever received a rose bush that was as healthy as the one that was delivered.  It was obviously well... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

I ordered 2 trees, and received them quickly, but, while one looked great, the other one was damaged. I contacted Plant Addicts immediately, explained the situation, and sent pictures. They responded... See more

Rated 5 out of 5 stars

I ordered from Plan addicts quite a few time Plants arrived very well packed, intact, beautiful, healthy, ready to be planted. i keep coming back and ordering more because of the great selection and h... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plants are healthy

Plants are healthy. I bought one mountain laurel last year 2025 and it is still healthy even with our strange weather. So this year I ordered more plants; all look healthy. My mountain laurel roots this year not as healthy as the kalimax

10 May 2026
Rated 5 out of 5 stars

Southgate Fushias

Zone 9 - Panama City Beach, FL

Southgate Fushias
I received two small, beautiful and healthy plants. They've been planted in the two corner beds of my fenced backyard and have already grown inches in the very few short weeks they've been in the ground. No buds or blooms yet. I look forward to abundant blooms with subsequent hummingbird and butterfly visits! Thanks for the great service and beautiful, healthy and well-packaged plants.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

First try and very impressed

As I was looking for what I thought are unusual plants for me, when Plant Addicts came in as possible location I decided to give them a try. The Polar Palms I ordered came in record time, well packaged in a secure box and in healthy condition. Being a family owned business is also a plus for me. I look forward to receiving my additional order that I hope to receive soon.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Plant addicts have wonderful native…

Plant addicts have wonderful native Texas plants that are sometimes hard to find, and t they arrive in great condition. All of my Plant Addict plants are already thriving this spring. Just ordered 3 more. Thank you!

16 April 2026
Rated 3 out of 5 stars

I've ordered many plants from Plant…

I've ordered many plants from Plant Addicts this spring and all but two (so far) have arrived in good condition, (more plants on order and hopefully will arrive soon) The two in bad condition do not seem as though they are going to survive. I'll give it a few more days then contact Plant Addict to see if their "guarantee" is valid.

2 April 2026
Rated 5 out of 5 stars

Seldom purchase plants online

I typically purchase my landscaping type plants locally but the two unique ground cover plants I was interested in were not available locally. They have an excellent website and I found the two different plants at Plant Addicts and spent some time going through their customer reviews before deciding to give them a chance. I did Chat with them beforehand to discuss their 100% warranty policy in case I was not satisfied with the plants when they arrived or if they died shortly thereafter. I was comfortable with their response. I ordered 13 plants which all arrived in one shipment within about 6 days.
High temperatures hit the low 80's during that transit time but all 13 plants still looked excellent with plenty of moisture retention. The plants have now been in their permanent location for about a week and doing excellent. I would not hesitate to purchase from this customer focused company again.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The selection is amazing

The selection is amazing. They provide so much information about plant needs and cultivation. They care about your success. When the plants arrived they were robust and in perfect condition. I will purchase from them again for sure.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

You have a crappy website at the final…

You have a crappy website at the final steps. The font is too light. I should not have to re-enter my physical address when already have my billing address and I've checked the box that says my billing address and my shipping address are the same.

9 May 2026
Rated 5 out of 5 stars

Plants were better than expected

Plants were better than expected. When a plant arrived damaged due to the delivery company that mangled the box Plant Addicts replaced it. They do an excellent job with customer service! I am very pleased.

1 May 2026
Rated 5 out of 5 stars

Order arrived quickly and well…

Order arrived quickly and well packaged. Very pleased with quality of plants that were sent. My stump plant looks a little rough (some yellowing and droopy leaves), but I understand these plants are quite sensitive to change in temperature and environment. I'm hoping with a little TLC it will perk back up in s few weeks. No other issues with 4 other plants ordered).

2 May 2026

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