I order a set of XL bags for my volcano hybrid. The first bag I opened, the orange housing for the quick connector would not attach to any of my nozzles. The bag would just fall off each time. A rep f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love my lobo. It is the best purchase I've ever made. Smooth and cool with the accessory kit and the preload cannisters are genius. Just pop another in and go. I love it and am absolutely so sat... See more
I am a repeat customer. I have always received solid products, a good price, nice extras, and fast shipping. Many companies can't seem to do that, but... with POTV you also get follow up guidance on y... See more
I love my new Lobo. Feels sturdy and well made. Most important to me is how I can vape at lower temperatures which allows me to really taste the terpenes in my herb. The only negative I’ve found so... See more
Company details
Information provided by various external sources
Planet of the Vapes has been selling online since 2008 with a focus on providing only quality vaporizers and grinders to our customers. We don’t sell every vaporizer on the market. We only sell the vaporizers that we believe in and use ourselves. Every vaporizer we sell is backed by the full manufacturer’s warranty.
Written by the company
Contact info
United States
- hello@planetofthevapes.com
- planetofthevapes.com
4.6
Excellent
24K reviews
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Reply from Planet of the Vapes
Hi there,
We are sorry to see this, and we truly appreciate you taking the time to let us know. I am Miguel from the POTV team, and this is genuinely far from the experience we want for anyone.
We sincerely apologize that the device has not been performing the way it should, and we completely understand how frustrating that must be, especially when you were looking forward to using it.
We are opening a service ticket for you right now and will be reaching out to you directly to make sure we get to the bottom of this and get everything fully taken care of. You will not be left without a resolution, and we are committed to making this right for you.
Looking forward to assisting you,
Miguel
Edit: We have been trying to reach out via email :)
Had an order issue
Had an order issue, staff sorted it out quickly. Good place for vape stuff.
24 April 2026
Customer service was excellent and…
Customer service was excellent and prompt. Helped me with issues with order and was helpful the whole way. Thank you
11 May 2026
Unprompted review
Great website!
The company did a good job representing what I was buying and provided great descriptions. My only shock was having another site pop-up when the ID check was performed. First time purchaser, so I had to confirm that was a legit site too. Otherwise great experience.
24 April 2026
Pricing and Customer services are…
Pricing and Customer services are excellent product selection is very good also definitely a happy customer
24 April 2026
Can’t unsubscribe from mailing list
The lengthy and involved age- verification process was annoying- especially given that I’m in my 60’s and have ordered several times in the past.
More importantly, none of the links to unsubscribe from the mailing list actually work.
23 April 2026
Reply from Planet of the Vapes
Hi Andrew,
We hope you are doing well, and we truly appreciate you taking the time to share this with us. I am Miguel from the POTV team, and we are sorry to hear about the frustration you experienced on both fronts.
We completely understand how tedious the age verification process must feel, especially as a returning customer, and we genuinely appreciate your patience in working through it. Your feedback on that has been noted, and we will be passing it along to the right team.
Regarding the unsubscribe links, we sincerely apologize that those were not working as they should. That is absolutely not acceptable, and we have gone ahead and manually unsubscribed you on our end, so you will not have to worry about that any further.
We will also be reaching out to you directly via email to confirm that everything has been taken care of and to make sure you are fully sorted out, Andrew. You should not have had to come here to get this resolved, and we are sorry that you did.
Thank you for your continued loyalty, and we truly appreciate you bringing this to our attention!
Sincerely,
Miguel
Edit: We have been trying to confirm this with you via email :)
Great selection of vapes and…
Great selection of vapes and accessories, at great prices.
23 April 2026
You’ll feel like a part of the potv family
Easily the best shop to buy anything to satisfy your vaping needs. From beginner to connoisseur, they have something for everyone. Their customer service was prompt, helpful, and assisted me in fixing an issue I had with a product. Within hours, I had feedback about the issue I was having and had a solution same day. Will be a loyal customer due to feeling taken care of and having an enjoyable shopping experience with potv!
23 April 2026
Excellent customer service
Excellent customer service, particularly from Miguel. Fast shopping and easy to work with.
23 April 2026
Quick delivery and never had any issues…
Quick delivery and never had any issues with damage. 10/10 experience as always
23 April 2026
First tinymight was broken..
First tinymight was broken this was the second one I received. Seems to be working. But the return process was terrible and it took forever for the second tinymight to get to me.
22 April 2026
Reply from Planet of the Vapes
Hi Shane,
We hope this message finds you well, and we truly appreciate you taking the time to share your experience with us. I am Miguel from the POTV team, and we are genuinely sorry that the process felt as lengthy and frustrating as it did. That is truly never the experience we want for anyone, and we hear you completely.
We do want to be transparent and let you know that having a device sent back is something that is mandated by the manufacturer for serial number tracking purposes and is something we are required to follow. That said, we never want anyone to feel like they are navigating that process alone, and it sounds like the experience fell short of the standard we hold ourselves to.
We are glad to hear that the second TinyMight seems to be working well, and we truly hope it continues to serve you the way it should!
We will be creating a service ticket and reaching out to you directly via email to make sure we do everything we can to turn this experience around for you, Shane. You deserve to walk away from this feeling taken care of, and we are committed to making that happen.
Looking forward to connecting with you soon,
Miguel
Edit: We have been trying to connect with you via email :)
Great shop with lots of products to…
Great shop with lots of products to choose from. Awesome service too!
23 April 2026
All the great products products
All the products that I have been excellent quality and price
23 April 2026
Great products, great customer service
They make great products, and their customer service was just as great. I used my lobo daily for over 400 days straight, thousands of uses, before I had an issue. I brought it to their customer service department, who quickly got a new one in the mail to me at no charge. Can't ask for more than that!
12 May 2026
Unprompted review
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