I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
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See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love working with Pixelz
Love working with Pixelz. It saves me so much time to have them cut out the background, add a color and a shadow. The images always look good and come back quickly. They are super responsive to help with any issues. Definitely recommend working with them.
30 April 2022
Unprompted review
Reply from Pixelz
Hi Natalie,
Thank you so much for your kind words.
We appreciate the time you took to write such a detailed review. Consistent quality, fast turnaround, and excellent support are unnegotiable deliverables here at Pixelz. It’s such an encouragement to hear that we have helped you to save some creative time.
Our top priority is meeting and exceeding your expectations moving forward.
Have a great day!
Kind regards
Van Nguyen
CX Champion
As always great work
As always great work! Would definitely recommend their work, very timely turnaround.
27 April 2022
Reply from Pixelz
Hi Dan,
Thank you for the great review!
I know your time is valuable, and it means a lot that you took the time to share your feedback with us on how we did.
We look forward to working with you again in the future!
Kind regards,
Van Nguyen
CX Champion
Reply from Pixelz
Hi Joseph,
Thanks for the awesome review!
At Pixelz, it is our utmost goal that you get the most out of our services. We're happy to hear we hit the mark for you and can't wait to have you back for your next project.
Cheers,
Van Nguyen
CX Champion
The best photo edit site i tried so…
The best photo edit site i tried so far, with great personal service.
28 February 2022
Unprompted review
Reply from Pixelz
Hi Nicolas,
Thank you so much for your fantastic review! This is such a huge motivation for us to improve our services even more.
At Pixelz, we are committed to providing a memorable experience and making you successful on our platform, and it’s great to know that we’re meeting this goal.
Again, thank you for always being a great supporter. Have a wonderful day!
Best regards,
Van Nguyen
CX Champion
Jon Mesic (senior product specialist)…
Jon Mesic (senior product specialist) did a fantastic job for the account set up.
22 February 2022
Reply from Pixelz
Hi Ariel,
Thank you so much for taking time out of your day to leave us this super kind review. We are so happy to welcome you to Pixelz services. I'll make sure to pass this review along to Jon. I'm sure it will make his day ;-)
From all of us at Pixelz, we look forward to being of your assistance in the upcoming journey with us and hope we can develop a great partnership.
Kind regards,
Van Nguyen
CX Champion
Thorough Explanation and Great Customer Care
Minh was very thorough in explaining the issue (I hadn't fully toggled through to change the specs to transparent). She fixed that in my specs, saved the specs and resubmitted the photo. So, she took care of it all, and now I am automatically set up to submit with those specs moving forward. I am really grateful.
20 January 2022
Unprompted review
Reply from Pixelz
Hi Mary,
We can’t thank you enough for the kind words about our services. Minh has passed your review along to our team. It means a lot to let us know that we’re on the right track!
We’re very grateful for customers like you, and we will do our best to have you with us for years to come!
Have a wonderful day!
Kind regards,
Van Nguyen
CX Champion
They made my clear acrylic item look…
They made my clear acrylic item look yellow, on a picture.
28 December 2021
Reply from Pixelz
Hello Chaim,
Thank you very much for sharing your honest feedback. I am very sorry to hear that the result of your most recent order did not meet your expectation.
Looking at the image you have uploaded, I can see where the confusion is coming from when changing the background may seem like the color has been changed, the so-called ‘eye-effect’.
Either way, our Customer Support team has already reached out to you to give you more detailed insights and advice on how to achieve the desired output for your product images. In addition to that, our Customer Support Manager will attempt to contact you over the phone later today to offer her help and guide you through the platform.
I am sure we can work together to find a suitable solution for you and offer you an extraordinary experience with Pixelz.
Kind regards,
Van Nguyen
CX Champion
Super quality images
Super quality images, perfect for work and what we need, reasonably priced too and a quick turn around, especially for the quality
16 December 2021
Reply from Pixelz
Hello Anna,
It’s lovely to hear from you with this fantastic feedback!
Our top priority is to provide you with great imagery that comes with fast turnaround, consistent quality and fair prices. That is how we want to help boost your conversion rate and reduce your product returns.
We want to be your long-term reliable partner and offer you an extraordinary experience throughout the whole journey with Pixelz.
Best Regards,
Auri TA
Customer Support Manager
Best experience with Pixelz
I have had the best experience with Pixelz and can recommend it unconditionally. Many thanks
3 December 2021
Unprompted review
Reply from Pixelz
Hello Klaus,
Thank you so much for taking the time to share your great experience with Pixelz. We appreciate you being a loyal customer for many years now and helping to share the word about us. We take pride in offering memorable experiences and aiming at going above and beyond.
We look forward to serving you for many years to come! Have a wonderful day!
Kind Regards,
Van Nguyen
CX Champion
Outstanding service and results
Pixelz provides amazing service and the customer support goes beyond expectations. I encourage anyone looking for services like this to IMMEDIATELY join pixelz. You wont be disappointed.
9 November 2021
Unprompted review
Reply from Pixelz
Hi Duarte,
Thank you so much for your fantastic feedback!
It’s great to hear that we have managed to go beyond your expectations, and you have become an advocate for Pixelz. That gives us additional inspiration to impress you more in the future.
We look forward to assisting you in your upcoming projects.
Kind regards,
Van Nguyen
CX Champion
Great customer service and excellent product
Great, speedy, intelligent customer service, and an excellent product for retail entrepreneurs
3 November 2021
Unprompted review
Reply from Pixelz
Hi Denise,
Thank you very much for taking the time to write this amazing review. It really made our day!
It's great to hear that we were able to meet your expectations in both quality and support levels, and bring value to your business with our product. We will do our best to maintain and develop further this much-appreciated partnership between Pixelz and Delisch.
Kind regards,
Van Nguyen
CX Champion
A great experience to work with
Pixelz is a fantastic service for any business that wants to seriously upgrade their product photos without breaking the bank. They offer a fantastic and totally hassle free trial with all the features you would want.
Their customer service is spectacular and quick project turnaround.
The bottom line is that their services save time and money all while putting out high quality, standardized results.
20 October 2021
Unprompted review
Reply from Pixelz
Hello Dmytro,
Thank you so much for this fantastic feedback!
Your feedback is what makes us even more passionate about offering memorable experiences to you. It's great to hear that we have managed to impress you with the level of our customer support and, most importantly, add value to your business by saving money and time for you. That's what we are aiming for!
The team and I are looking forward to a great partnership with you and the team at Reflex Insert.
Kind regards,
George Ntatianidis
Head of Customer Support
Allways good service
Allways good, qualified and kindly contact with customer service at Pixelz. Recently I got help from Thuy Le :-)
8 October 2021
Unprompted review
Reply from Pixelz
Hello Poul,
It's great to hear from you and receive this fantastic feedback!
Rest assured that this serves as an additional motivation for our customer support team to offer you an even better service and extraordinary experience moving forward. I will make sure to pass this along to Thuy and the team :)
Kind regards,
George Ntatianidis
Head of Customer Support
Fast and Responsive and the photos look…
Fast and Responsive and the photos look great!
5 October 2021
Reply from Pixelz
Hello Michael,
Welcome to Pixelz!
This is great feedback, and I appreciate it a lot. Fast turnaround along with consistent quality results and great support is what we are aiming for.
Looking forward to a great partnership with you.
Kind regards,
George Ntatianidis
Head of Customer Support
Great service
Great service. The support has been really helpful and the quality of the work received back so far has been great too.
24 September 2021
Reply from Pixelz
Dear Daniel,
I appreciate your great feedback! It's thrilling to hear that we managed to meet your expectations regarding both service quality and support level. We aim to exceed your expectations moving forward.
Kind regards,
George Ntatianidis
Head of Customer Support
A good service
A good service; 10/22 photos weren’t quite what I needed first time, but this was corrected very quickly and accurately.
21 September 2021
Reply from Pixelz
Hello David,
Thank you for your trust and honest feedback. We do offer a 100% quality guarantee, and as such, we rectify anything not matching your initial requirements and expectations.
Knowing your specific editing needs, we commit to delivering great imagery to you and be there for you as your reliable editing partner :)
Kind Regards,
George Ntatianidis
Head of Customer Support
Excellent service
To Chau Le at Pixelz Global Customer Support Team
-You helped me out in a very nice way when I messed up in my order, very service minded - thank you so much!
20 September 2021
Unprompted review
Reply from Pixelz
Hi Magdalena,
Thank you so much. I have passed along to Chau and the support team this great feedback that inspires everyone to do more for you and go above and beyond.
Always here to be of your assistance!
Kind Regards,
George Ntatianidis
Head of Customer Support Team
Reply from Pixelz
Hello Luisa,
You made our day! You can count on us as your reliable and professional retouching partner.
Kind Regards,
George Ntatianidis
Head of Customer Support
Great service and a great value.
5 September 2021
Reply from Pixelz
Hello there,
Thank you so much for this great feedback. I'm happy to hear that you like the service, and it adds a great deal of value to your business. Your success is our success :)
Kind Regards,
George Ntatianidis
Head of Customer Support
Great company
Great company. We are always in a hurry for nice pictures, and they can meet our requests in quality and in time.
20 August 2021
Unprompted review
Reply from Pixelz
Hello Isabelle,
This feedback is greatly appreciated! Meeting and exceeding your expectations with consistent quality and fast turnaround has always been our primary goal.
Your feedback inspires us to do more for you :)
Kind Regards,
George Ntatianidis
Head of Customer Support
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