I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
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See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super awesome
Super awesome. Professional quality pictures were returned back. I highly recommend their service.
19 August 2021
Reply from Pixelz
Hello Vivek,
Welcome to Pixelz!
It's such a pleasure to receive this feedback. You can count on us for great imagery that will make your product images stand out and increase your conversion rate. We are here to impress you more moving forward.
Kind Regards,
George Ntatianidis
Head of Customer Support
So fast efficient and affordable
So fast efficient and affordable. I ran out of time trying to complete a project. I will now use Pixelz for all my background removal projects.
14 July 2021
Reply from Pixelz
Hello Christopher,
Welcome to Pixelz!
It's exciting to hear that our service can accommodate your editing needs in an efficient and scalable way. Our main goal is to free up creative time for you by taking over the post-production part. I hope to see you using more services than just background removal moving forward.
Feel free to reach out to our support team, who can guide you through the platform and help you get the most out of Pixelz.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Great and fast
5 July 2021
Reply from Pixelz
Hello Abby,
Thank you so much for this great feedback! Delivering great imagery in the best possible consistent quality is what we are aiming for.
We are excited to be of your help and ensure a great experience with Pixelz.
Best Regards,
George Ntatianidis
Global Customer Support Director
There is very little room for…
There is very little room for customization, image placement, changing job names, adding instructions, etc. BUT you all are very fast.
24 June 2021
Reply from Pixelz
Hello Alex,
Thank you so much for your feedback. I am sorry to hear that we have not managed to meet all of your expectations this time. I am glad that you are satisfied with the speed of our service.
Looking at the conversations you have had with our support team, I can understand where this confusion is coming from. In fact, it is possible to customize your editing requests within the available services on your plan. We need to convert your visual requirements into standard settings in your account for each job so that our editors can understand and process your images without any subjectivity.
To give you a bit more context, we are not like other post-production companies, where a team of editors is given a brief, and then they edit a set of images. We have set up a digital assembly line where an image is moved from editor to editor depending on what skill is needed. Our editors will then process your orders according to your specification settings.
I understand that this might not be that intuitive for the first time, and that's where our support team is eager to step in and guide you through the platform. I really hope we can help you achieve your goals and elevate your experience with Pixelz.
Best Regards,
George Ntatianidis
Global Customer Support Director
Never again...
The pictures I submitted were better quality than what I got back. Complete waste of time and money. I needed product shots to upload to my website and they look so botched it is embarrassing. I thought you guys knew what to do for website photography so I have no clue what the thinking was behind the editing process. My products are white on white background, and what I got back was some of them have a pink or blue cast to them and they look like they are floating on a white background. Everything was just horrible. Not using you again.
18 June 2021
Reply from Pixelz
Hello Annie,
This is really unfortunate that your first experience with Pixelz has not been good enough so far. I am truly sorry about that, and I am also confident that we can make up for this.
I can understand that there was confusion around what the platform can help you fix and what can only be fixed at the photography level. The fact that it was not intuitive enough is something we take full responsibility for.
My team is already in touch with you to advise you on how to achieve the desired output for your product images. Our goal is to make your images look great, given that the input allows us to do our part of the magic.
I'll personally follow up to get on a call with you and offer my help in getting things right and making up for this unfortunate incident.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Stellar Company
This is a great company with a great idea. Their editing work is stellar!!! especially removing the background of an object , that is the most tedious work sometime and it’s critical for pitching to media. They are the best and now I don’t have to do all my editing work myself.
15 June 2021
Unprompted review
Reply from Pixelz
Hello Christina,
It's such a pleasure to hear this great feedback from you. Our main goal is to give you peace of mind in image editing and help you grow your business further.
My team and I are looking forward to many years of a successful partnership to come. In the meantime, please do reach out if you need any help.
Best Regards,
George Ntatianidis
Global Customer Support Director
Great Service after a small hiccup
After an initial bad customer service experience, George, the customer service director called me directly to apologize and guarantee all my support would be met.
In terms of quality, Pixelz service is great
21 May 2021
Reply from Pixelz
Hello Gustavo,
I am terribly sorry to hear that your recent experience with Pixelz has not been good so far. Having looked at your conversation, I can understand where your frustration is coming from when your scheduled call never happened and you have not yet received the assistance you have been expecting from us.
My team and I are trying to contact you via email and phone to offer you our help and make up for this unfortunate but isolated incident. I can assure you that this was not our intention and we are here to ensure the reliable service and great experience you deserve to have once you decided to work with us.
I am looking forward to hearing from you soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
I really like using their service
I really like using their service. The process is very straightforward and the results are always in top condition. It is an excellent business.
19 May 2021
Reply from Pixelz
Hello there,
Thank you so much for this amazing feedback. I'm thrilled to hear that our solution and service works perfectly for you and your business.
You deserve to have the best experience since you have chosen to work with Pixelz. As such, we commit to delivering top-quality results consistently and in an unbeatable turnaround time!
Kind Regards,
George Ntatianidis
Global Customer Support Director
A truly great service
A truly great service. Delivers good outcomes quickly and at a really reasonable price
8 May 2021
Reply from Pixelz
Hello Peter,
Welcome to Pixelz!
I am truly delighted to hear this feedback from you. Consistent quality results with unprecedented turnaround are what we want to offer and add real value reflecting the reasonable price of our service.
My team and I are looking forward to hearing from you again anytime soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Excellent work
6 May 2021
Reply from Pixelz
Hello Matt,
Thank you for your excellent feedback! Your satisfaction is our motivation to do more for you.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Aimee,
Welcome to Pixelz!
Thank you for your great feedback! Your satisfaction with our service and product serves as an additional inspiration to do more for our clients.
I am looking forward to hearing from you again anytime soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
There is no easier or faster way to get…
There is no easier or faster way to get your pictures improved than at Pixelz!
25 April 2021
Reply from Pixelz
Hello Gerhard,
I am truly delighted to hear this from you. Fast turnaround, consistent quality, and simplicity are core attributes of our service and product here at Pixelz.
Let us help you grow your business with great imagery :)
Kind Regards,
George Ntatianidis
Global Customer Support Director
Amazing quality of service
Amazing quality of service. I'm now a subscriber great job pixelz.
21 April 2021
Reply from Pixelz
Hello there,
Thank you so much for the great feedback! I am happy to know that you are satisfied with our service and you have become a subscriber of our ecosystem.
Your journey with Pixelz has just started :)
Kind Regards,
George Ntatianidis
Global Customer Support Director
Service
The service is amazing. Everything is done quickly and accurately. Everything is organised. Everything is well organised.
10 April 2021
Unprompted review
Reply from Pixelz
Hello Konrad,
This is amazing feedback, and it definitely makes our day :)
We commit to delivering you amazing results consistently and on time. Your success is our success!
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Linda,
Welcome to Pixelz!
I am delighted to hear that you value our product. Fast turnaround time and consistent quality are core pillars of our service. Let us save productive time for you and help you grow your business.
Kind Regards,
George Ntatianidis
Global Customer Support Director
A professional approach...
They use state-of-the-art solutions.
And can implement the boldest wish...
2 April 2021
Unprompted review
Reply from Pixelz
Hello,
Thank you very much for your inspiring feedback!
Our goal is to make your life easy when it comes to your editing needs.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Absolutely exceeded my expectations and…
Absolutely exceeded my expectations and cut down my work and time tremendously to focus on other aspects of my job. Extremely fast, faster than they need to be. Thank you Pixelz!
25 March 2021
Reply from Pixelz
Hello Dagna,
I am so delighted to receive this amazing feedback from you! That is exactly what we want to achieve here at Pixelz. Be extremely fast with our turnaround time, help you save precious productive time, and exceed your expectations consistently.
Thank you, and welcome to our ecosystem :)
Kind Regards,
George Ntatianidis
Global Customer Support Director
Quick and consistent cutouts
Had a batch of 45 images to clip and Pixelz had it done over the weekend. All images had a very accurate cutout and were consistent across the batch. I will definitely be using Pixelz again.
15 March 2021
Reply from Pixelz
Hello Mike,
Thank you for your nice feedback!
It is great to hear that you are satisfied with the fast service and most importantly the consistent output you got for your images. That is what we are after here at Pixelz.
I am looking forward to hearing from you again soon.
Kind Regards,
George Ntatianidis
Global Customer Support Director
Reply from Pixelz
Hello Karolina,
Welcome to Pixelz! Thank you for your fantastic feedback :)
This serves as an additional inspiration for us to go above and beyond for you. Our utmost target is to make you successful on our platform and help grow your business with great imagery that sells your products.
I am looking forward to hearing from you again any time soon.
Best Regards,
George Ntatianidis
Global Customer Support Director
Good
Good. Maybe a little slow the comunication with support center.
But the support I had was great
28 February 2021
Reply from Pixelz
Hello there,
Welcome to Pixelz!
Thank you for your feedback! I am glad to hear that the support you got was great. We are perfectionists here at Pixelz and we want to offer you a 5-star experience :) As such, we will reach out to you to get more feedback around the time of support you mentioned.
Best Regards,
George Ntatianidis
Global Customer Support Director
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