I am a goldsmith with a small jewelry business and the number of images that I send out for clipping to transparency is small, but Pixelz treats me as though I were a major client. Their work is impe... See more
Company replied
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See what reviewers are saying
They're outstanding, always delivering the best results I could hope for even when supplied with less than ideal images. Turnaround is usually very fast even without the pro plan. Absolutely worth the... See more
Company replied
Plus side: the pixelz interface is super easy. Easy to set up the specifications. Quick response. Prices seems fair. Quality of work nice with one exception (see below). Down side: color matching in... See more
Company replied
Absolutely lovely team, support and experience! From day 1 until today we have had the best customer experience that, I at least, have ever had. Miss Giang was always there when we needed! Kind an... See more
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Company details
Information provided by various external sources
Pixelz is the retouching service powering e-commerce. Elevate your brand, bring products to market faster, and take back your time with Pixelz product image editing service. Try it for free today and see why 30,000+ brands and retailers have chosen Pixelz to edit over 30 Million images.
Contact info
311 Fourth Avenue #517, 92101, San Diego, United States
- +1-844-228-2853
- cs@pixelz.com
- pixelz.com
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer support and experienece
Working with Pixelz has been positive, easy and rewarding. The customer service is outstanding and the upload/review/download process is quick, seamless and takes the frustration out of editing and saves valuable time.
Highly Recommend!
6 March 2023
Unprompted review
Reply from Pixelz
Hi Kim,
Thank you so much for your supportive words.
We’re glad to hear that our services work for your business as your satisfaction is always our biggest goal. For any problems you require our assistance with in the upcoming time, we remain at your disposal.
Sincerely,
Linh Lê
CX Champion
well work with pixelz
19 February 2023
Unprompted review
Reply from Pixelz
Hi Rokon,
Thank you for taking the time to leave us such a positive review. It means a lot to us.
If you have any concerns or questions while experiencing our services, don’t hesitate to let us know via cs@pixelz.com.
All the best,
Linh Lê
CX Champion
Great customer Support
I've been using Pixelz for a few months and apart from the quality product photo re-touches I always receive great customer support - Love you Pixelz - Keep doing what your doing.
16 January 2023
Unprompted review
Reply from Pixelz
Hi Mark,
Thanks so much for your kind words, it really makes our day.
For any other concerns or questions you might have in the future, feel free to let us know at any time via cs@pixelz.com. It's our pleasure to be of assistance.
Warmly,
Linh Lê
CX Champion
The perfect customer service ever
The perfect customer service ever! Quick and professional.
31 December 2022
Unprompted review
Reply from Pixelz
Hi Camilla,
We can’t thank you enough for your kind words.
Our Global Customer Support team here at Pixelz is thrilled to receive such great feedback.
Please feel free to contact us at any time if you need help with the services.
Thanks again and have a lovely day!
Kind regards,
Linh Lê
CX Champion
First project with Pixelz
A Pixelz product specialist helped me get started, and as the project went on, anytime I had a question it was answered quickly, thoroughly, and sincerely by their Global Customer Support Team. When there was a better way to do something, they brought it to my attention and were always kind in doing so.
My plan allowed for 200 photos per day, and each group of the roughly 1200 total were delivered ahead of time. Clipping paths were accurate, which was a must due to the industrial/technical nature of our product. Shadows were realistic, especially with casts. Despite the variance of our brand color due to various factors during imaging, all were corrected.
Thanks to how exacting one can be with the job specifications, it helped me complete 133% of the job’s scope at 79% of budget. Perfect that job specs could be saved for repeatable results in new projects. Thank you for such a time and labor-saving product and service!
4 January 2023
Unprompted review
Reply from Pixelz
Dearest Patrick,
Thank you for the taking the time to leave a review! We’re happy to hear our customer success team was able to answer all your questions and even assist in finding the best possible setup for your project. It is always a pleasure to work with you, Patrick.
Best regards,
Linh Lê
CX Champion
Been a customer for 10 years and they…
Been a customer for 10 years and they never failed to deliver. And also that they have a simple payment system and you can as I sometimes do just send 1 pic and I will be billed just for the pic and no other charges!
1 January 2023
Unprompted review
Reply from Pixelz
Hi Fredrik,
Thank you so much for taking the time to give us such a wonderful review! It means the world to us.
We are incredibly grateful for your trust in Pixelz throughout all these years, and we look forward to many more years to come!
Again, thank you for your kind words, and we look forward to assisting you with your upcoming projects.
Best regards,
Linh Lê
CX Champion
Great Partnership!
Working with Pixelz is always a pleasure & customer service has quick & efficient responses. Collaborating with the team is always easy & successful. I am so grateful for the partnership which allows me to be successful in my own job functions.
1 December 2022
Unprompted review
Reply from Pixelz
Hi Erin,
We can’t thank you enough for your kind words about Pixelz. Your review means a lot to us and lets us know we’re on the right track.
We love getting to collaborate with all our customers and it's great to know that our services are helpful to your business.
And if you wish to share more thoughts with us or every have any questions, feel free to contact us at any time via cs@pixelz.com.
Warmly,
Linh Lê
CX Champion
Good edit at a great turnaround…
I've been working with pixelz for about a year now. Their edit is good and consistent and they have a great turnaround time.
The costumer service is fast and efficient.
2 January 2023
Unprompted review
Reply from Pixelz
Hi there,
Thanks for taking the time to share your experience with us. We’re gladover the moon to hear that you’re satisfied with the turnaround time.
If you have any concerns or questions regarding your orders in the future, don’t hesitate to let us know via cs@pixelz.com.
Regards,
Linh Lê
CX Champion
Fast support and brilliant results!
15 November 2022
Reply from Pixelz
Hello Niklas,
I do believe that you are doing well.
We all are so moved and fired to receive your feedback on our service here
Following Pixelz's missions from scratch, our whole team is doing our best day by day, to bring about the true values that all of our clients deserve to receive for their choosing Pixelz among various vendors out there. And seeing such a nice rating from you, we know we're chasing the right path.
It's the biggest motivation for us to further complete the optimal satisfaction for you.
Once again, thanks so much for your feedback, and you absolutely can reach out back to us for any other concerns or questions you might have regarding our services or your upcoming orders. It's our pleasure to be of your assistance.
Sincerely,
Linh Lê
CX Champion
Great editing and fast turnaround time
I’ve been using Pixelz for years. Top grade editing! I do my own editing in PS most of the time but some projects can be cumbersome and time consuming so I hand it to Pixelz for stellar work and and fast turnaround time.
23 October 2022
Unprompted review
Reply from Pixelz
Hi Christina,
Thank you so much for the fantastic review and for sharing your experience with us.
I'm happy to hear that our team has provided you with excellent service. Your great feedback has been shared with our entire team at Pixelz, and it really made our day!
Thank you for your trust in Pixelz for the last 7 years. We look forward to being your partner for many more years to come.
Best regards,
Van Nguyen
CX Champion
Great!
Such a good service and your fast work is incredible. It gives me time to work on other things other than editing photos.
27 October 2022
Unprompted review
Reply from Pixelz
Hi Gabriella,
We are incredibly grateful that you took the time to leave us a 5-Star review. It means a lot to us.
Fast turnaround along with high-quality retouching is one of the core values that we're always eager to give to our valued customers.
Thank you so much for choosing Pixelz!
Have a lovely day!
Best regards,
Van Nguyen
CX Champion
great editing quality and customer…
great editing quality and customer service!
19 October 2022
Unprompted review
Reply from Pixelz
Hi Diletta,
Thank you so much for taking the time to leave an excellent rating! We really appreciate it.
We’re so happy you loved your experience and can’t wait to assist you in your upcoming projects.
Have a great day!
Van Nguyen
CX Champion
Excellent work and quick response
Excellent work and quick response. Very happy with the service and saves me a lot of time!
4 October 2022
Unprompted review
Reply from Pixelz
Hi Glenn,
Thank you so much for your kind words! We're grateful to have you as our client and are happy to hear that you're satisfied with our services.
We pride ourselves on timely communication and professionalism. Thank you for choosing Pixelz, and we hope to be of assistance in your upcoming projects.
Best regards,
Van Nguyen
CX Champion
Great when you need it, but impossible to delete
The work produced by Pixels was great. The account service, however, was dismal. I kept trying to unsubscribe, but you had to stay subscribed for a period of time before you could put the account on hold -- and then suddenly you were charged again. There's no easy way to cancel your subscription. And, despite multiple emails with customer support, they kept charging me for subscriptions, even after my account had been deactivated. VERY aggravating.
**UPDATE 10/12/22 -- Several people at the company reached out and finally got the last charge reversed. Hopefully this is the end of it. The customer experience director called and collected my feedback on the situation. The issue is really with the way the website is set up. Their work is very good, exactly what I needed with a speedy turnaround.
27 September 2022
Unprompted review
Reply from Pixelz
Hi Mev,
Thank you for letting us know about this. We are sorry that your experience with the account cancellation process didn’t quite match your expectations.
We are working with our Product team to review this process and to make it easier for our users going forward. Your detailed and honest feedback is very much appreciated.
Our Customer Experience Director will contact you in person to get more insights into this and to improve your experience with our services.
Kind regards,
Van Nguyen
CX Champion
Not Happy with the cancellation…
Not Happy with the cancellation process. I couldn't cancel the subscription from my account and had to contact them by email. After two times emailing back and forth with my request to cancel the subscription they still charge me.
7 September 2022
Unprompted review
Reply from Pixelz
Hi Jan,
Thank you very much for your feedback. I’m very sorry to hear that you had an unpleasant experience. I really appreciate you bringing this issue to our attention.
First, looking at your account, I see that the subscription was automatically paused in April. This means that whenever we see inactivity in your account for one billing cycle, we automatically pause your subscription, so you pay only the Pause fee ($4/month) instead of the full monthly subscription fee. That is an update to the Pause feature that we launched earlier last year, understanding that for some of our clients, product photography is seasonal.
We’re normally known for our exceptional attention to detail, and we regret that we missed the mark in this case. After reviewing the case with our Support team, I see that it could have been handled better if we had followed up with you after giving you instructions on how to cancel your subscription and before the renewal date. This is on us.
We've requested a refund for the subscription fee you were just charged. Again, thank you for taking the time to give us this very honest review, and we apologize for any inconvenience it might have caused.
Kind regards,
Van Nguyen
CX Champion
Quick turnaround and quality images
Quick turnaround and quality images. It saved me a ton of time. Customer service was responsive and great too.
27 September 2022
Reply from Pixelz
Hi Philip,
Thank you so much for leaving us such a wonderful review. We are thrilled that you're happy with the experience.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Again, thanks for your kind words, and we look forward to assisting you with your upcoming projects.
Best regards,
Van Nguyen
CX Champion
Very good at clipping but nothing more
Very good at clipping but nothing more. A lot of bugs and back and forth that put too much of a strain on workflow. Very expensive for what it can do.
2 August 2022
Reply from Pixelz
Hi Etienne,
I am sorry to learn that your onboarding process has not been smooth.
In a sense, the back and forth communication does put a strain on the process. I believe that it is necessary to ensure that the specifications performance meet your expectation. Please rest assured that we have reviewed your case attentively to adjust and optimize the process.
The bug was just a one-time issue and has been resolved already. Your insightful feedback during this period is very much appreciated, and it does help us a lot to resolve the issue.
Again, thank you so much for your feedback and cooperation.
Best regards,
Van Nguyen
CX Champion
Service is usually fast and precise.
29 July 2022
Reply from Pixelz
Hi Tori,
Thank you so much for your feedback. It's great to hear that you've been satisfied with your experience with Pixelz.
At Pixelz, we believe all customers deserve to be successful on our platform. I'm confident we can live up to your expectations and impress you more moving forward.
Kind regards,
Van Nguyen
CX Champion
Super fast
Super fast, good customer service. a game-changer for e-comm editing & retouching.
28 June 2022
Reply from Pixelz
Hi Annika,
The team here at Pixelz is thrilled to receive such a fantastic review, thank you so much!
Fast turnaround along with high-quality retouching is one of the core values that we always try our best to deliver to our valued customers.
We look forward to assisting you in your upcoming projects.
Have a great day!
Kind regards,
Van Nguyen
CX Champion
Reply from Pixelz
Hi Katalin,
Thank you so much for sharing your positive experience! It means a lot to us.
At Pixelz, we always try our best to develop and improve our tools and services to make image editing effortless for our valued customers.
We look forward to assisting you in your next projects.
Have a nice day!
Kind regards,
Van Nguyen
CX Champion
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