PIN-UP Reviews 

134
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with account blocking and prolonged verification processes, often after attempting to withdraw funds. People frequently faced difficulties receiving their withdrawals, with money being delayed or not credited. Reviewers also found customer support unhelpful and unresponsive, struggling to get clear answers. Additionally, some experienced problems with deposits not being credited to their accounts. However, some reviewers were happy with the prompt and nice customer support, and noted that payments were made on time and quickly.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many consumers reporting significant issues with... See more

Customer service

People report ambiguous experiences with customer service, with some finding it useless and unresponsive,... See more

Website

Customers consistently note negative experiences with the website, with many describing it as one of the... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a great experience, finding... See more

Service

Consumers find service to be ambiguous, with some reporting positive experiences while others express... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My account (User ID: 62896509) had a withdrawal of ₹32,049 pending. Instead of paying me, Pin-Up: ✔️ Asked for endless documents (ID, bills, SIM, video, deposit proofs, IP, mobile model)... See more

Company replied

Rated 1 out of 5 stars

They carried out a never ending verification when u withdraw money . They block my account after asking documents in every 5 days from last 3 months in final they say u use false documents I ask them... See more

Company replied

Rated 1 out of 5 stars

I don’t understand why Pin-Up blocked my account after forcing me to complete 5–6 different verification steps. They never explained which “fake document” I supposedly submitted. Every single docume... See more

Company replied

Rated 1 out of 5 stars

Hello, I have already provided all the correct information during the live verification process. I kindly request you to review my documents once again and unblock my account. If my acco... See more

Company replied



Contact info

1.7

Bad

TrustScore 1.5 out of 5

134 reviews

5-star
4-star
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1-star

Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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1.7

All reviews

(134)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud casino,Blocked my account without…

Fraud casino,Blocked my account without given my deposit refund. I have deposit of 60000inr they Blocked my account saying you violated our terms and conditions but not refunded my 60000 and Blocked my account and saying your account can't be unblock. THEY stole my 60000inr this casino is fraudster.
Pin-up reply me "Hello!
Your account was blocked because you used other people's cards to top up your deposits, which is prohibited by the site's rules that you agreed to upon registration."
But all deposit method are mine,one or 2 deposit added through my brother's account but atleast they have to warn me before my account blocked . Atleast return my deposit money, why they stole my money. all accounts are mine I'm ready to provide all documents and proofs of payment. But they don't want to give back my deposit of 60000inr.

4 July 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

When you registered, you agreed to our site's rules, which, unfortunately, have been violated. Specifically, you made a deposit from a third party, which is strictly prohibited not only on our site but also on similar platforms.

Your account cannot be unblocked.

Rated 1 out of 5 stars

Pinup is doing fraud

Pinup is doing fraud. I deposited 50k and i won 45k when i went to withdraw all my money , pinup is not withdrawing my money they said to verify my account i verified it , then they said to again to verify i again verified now , they are giving new excuses to verify in this way :
Greetings!
To continue the verification procedure, you need to attach a photo of the document - a utility bill for utility bills for the address indicated as the address on the PIN-UP website.
This document is requested as part of checking your compliance with clause 5.3 of the User Agreement.
Please note that the date of issuing the invoice sent must be no more than 60 days from the date of receipt of this request.
Please note that documents during additional verification can be considered within 5 working days from the moment they are received.
Thank you!
Sincerely,
PIN-UP Help Desk

4 July 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

Frode casino please don't use this is…

Frode casino please don't use this is scame sites my deposit 2000₹ note added please don't trust this casino

25 June 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
We are very sorry that you have encountered this situation. We have never deceived our customers.
Could you please provide your account ID so that we can look into the issue?

Rated 5 out of 5 stars

Pin-up.bet offers a seamless betting…

Pin-up.bet offers a seamless betting experience with a sleek interface and diverse option. Their customer service is fast and professional, while transactions are secure and efficient. With competitive odds and a focus on reliability, pin-up.bet is a top choice for online betting, earning a solid 5-star rating.

28 May 2024
Rated 5 out of 5 stars

My experience with pin-up.bet has been…

My experience with pin-up.bet has been nothing short of exceptional. The platform's sleek interface offers a seamless navigation experience, showcasing a wide range of betting options tailored for discerning enthusiasts. Customer service is top-notch, providing prompt and professional assistance whenever needed. Transactions are secure and efficient, reflecting the platform's commitment to reliability. With competitive odds and a user-friendly interface, pin-up.bet consistently rate it 5 stars for its reliability, service quality, and overall excellence.

9 June 2024
Rated 1 out of 5 stars

I deposit at Pin-up Bdt 2500 on 05.04.2024 but…

I deposit at Pin-up Bdt 2500 on 05.04.2024 Casino but don’t give me the money.
After that I withdraw BDT#10000/- on 27.05.2024 from Pin-up.
Today's date is 10.06.2024 time is now 10.45 Pm still they don’t give me the withdrawal and the other hand they marked my withdrawal as successful.
So in my view please if you want to play casino than a lot of site and app is there don’t wast your money at Pin-up.
They are just a scem and froud site and APP.

5 April 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP


Hello!
Please provide the technical support chat on the website with a PDF statement for the card used for withdrawals from 27-05-2024 to the current date inclusive. Also, please provide a screenshot of the payment and the card statement for the deposit that did not arrive, so the specialists can investigate the issue.

Rated 1 out of 5 stars

Fake and cheater company

Every time you deposit your funds gets stuck up and the support staff says it a technical issue
But it's totally a fake site and the support staff specially mr. Anirudh is in a hurry and not ready to anwer our questions.the funds gets stuck up for 10 to 12 days
I totally careless and fake company
Ls do not deposit or play as your funds will be stuck up and lost

1 April 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
We do not accept deposits directly, like all other companies. We use payment aggregators. Sometimes, funds may "hang," and it is necessary to submit requests to the payment aggregator to locate your funds. This is not fraud but a glitch in the payment channel. Please give our specialists some time, and they will resolve everything. In any case, once the issue is resolved, you will receive an email notification.

If you have any deposits that have not been credited, please provide us with your account ID, and we will look into the matter.

Rated 1 out of 5 stars

It's a scam Don't put any money on this…

It's a scam Don't put any money on this website. I have lost 8k on this website they blocked my account after making withdrawal request without any reason.
How can I see my id after you blocked my account? Think before you ask anything

6 April 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

They are theives whomsoever begging on…

They are theives whomsoever begging on the game of slots it nvr works looted 4 lakhs

10 February 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hi!
Could you please provide your account ID and explain in more detail what happened so we can look into the situation?

Rated 1 out of 5 stars

Its a scam

Its a scam. Indian people

18 January 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
We are a licensed company and have never deceived our clients. If you are experiencing any issues, please let us know, and we will be happy to resolve them.

Rated 1 out of 5 stars

I am deposit but money not credited to…

I am deposit but money not credited to my account when I am going to ask them blocked my account don't play this website 😡

26 November 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

PIN UP FRAUD BOOKMAKER

WORST BOOKMAKER EVER

IF YOU EARN MORE THAN DEPOSIT THEY WILL BLOCK YOUR WITHDRAWAL AND ASK ENDLESS DOCUMENTS YOU DONT HAVE
AFTER I GIVE ALL THE DOCUMENTS NOW THEY ASKING SAME DOCUMENTS OVER AND OVER AGAIN DOING COPY PASTE EMAIL JUST.

TRUST ME FRIEND 9 MONTH COMPLETED MY 2000$ BLOCK

DONT PLAY HERE PIN UP FRAUD.

21 October 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

SCAM site.

This page is one of the biggest sneaky scams I have ever met.

I made approximately 700 Eur profit from sports betting and they are not letting me withdraw my money. Since 07.14. they asking always for new documents to prove my identity...
I sent 3 types of selfies, ID pictures, and Bank statements, even though they are asking my mobile phone CONTRACT! Not an Invoice they want my contract! It is a bit sensitive thing I think.
They are answering after 5-6 days only. Simply they just want to steal my money. Avoid this scam.

14 July 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
You have been requested to undergo additional verification based on the rules of the user agreement. We understand that waiting is always unpleasant, but this procedure is not designed to delay the withdrawal process. It is a standard procedure for account verification.
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

Intentional delay of the withdrawal

Intentional delay of the withdrawal. I tried to make a withdrawal to the same payment method and they asked me 1000 procedures of verification including sending even more documents and wasting my time.

It's totally a scam practice and you want to enjoy fast deposits/withdrawals this platform is not for you.

6 July 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
You have been requested to undergo additional verification based on the rules of the user agreement. We understand that waiting is always unpleasant, but this procedure is not designed to delay the withdrawal process. It is a standard procedure for account verification.

Rated 3 out of 5 stars

For half a year I didn't have any problems. But. . .

Pin-Up is a pretty good competitive bookmaker, they have great odds and for half a year I didn't have any problems. But. . .
Usually, the withdrawal of funds was, if not instant, then quite fast. But as always and everywhere - there is a fly in the ointment - my last withdrawal request was confirmed on Pin-Up, but the funds seemed to be lost along the way.
The support service kindly helped me, they created a "ticket" and finally after 3 days my withdrawal reached my bank acc.
To sum it up, Pin-Up is not a bad platform, but agonizing waiting over for your own winning amount - s*cks.

14 December 2022
PIN-UP logo

Reply from PIN-UP

Hello
We understand that waiting is always unpleasant and we are sorry that you find yourself in such a situation😔
Sometimes it happens that on some financial issues we have to communicate with the payment provider and this may take some time. In your case it took 3 days
Yes, this is unpleasant, but nevertheless, the result and frequency of such situations speaks for itself. This rarely happens and we always resolve such issues as quickly as we can.
We are glad that your situation was resolved and hope that this will not happen again.
Good luck!

Rated 1 out of 5 stars

Scammers

Scammers. My money disappeared from the account yesterday. Support told me that it happened because of the technical issues and the problem will be solved in 24 hours. Today I got no money and no response. I recommend to avoid this "company". 1/10

13 June 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

Its a fake one.

Its a fake one.. i met Rajan on telegram and he said he will solve all the issues with aviator and connected me to a bot chat.. it gave good signals until i get ₹51k, he then texted me telling that I need to pay ₹5k then only withdraw happens.. i paid and he said to upload documents and start withdrawal after that it's been 30days, not him or pin up guys helped me to get that money.. they have played with mind games that's it..

10 February 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Our representatives do not communicate via direct messages on social media. Unfortunately, those were scammers. To avoid such situations, we recommend contacting us only through the online support chat on our website.

Rated 1 out of 5 stars

Never playing this game ever again……

Am never playing this game ever again… it’s all fake ….. they know you once you bet real cash ….. otherwise they’re all bots… plss plsss plsss plssss don’t fall for their trap.. even your bank account might get hacked… I dont trust them…… I’ve played long enough to give you all a review bcuz I’ve lost a lot of money playing this programmed stupid and so promising that that it even shows how money minded they are… the way they want to make quick bux is so obvious…play yourself into losing all your money

16 January 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello. We understand that you always want to win and it can be frustrating when it doesn't happen. Unfortunately, gambling is a risk, and nothing can be predicted as the result is 90% dependent on luck. Don't be discouraged; we're confident that you will soon find a slot that will give you the desired win. Try different games, experiment with your bets, and you will succeed. Good luck!

Rated 1 out of 5 stars

This company pays its employees $2 per…

This company pays its employees $2 per hour while it forces people to work 12 hours a day.
Please stay away from this company. I am saving you from trouble.

10 January 2023
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!

Thank you for your feedback. We want to assure you that our company strictly adheres to all labor laws, including payment and working hours. We offer competitive wages and working conditions.

Rated 1 out of 5 stars

Fraud Brand

Pin-up is totally a fraud brand...firstly they talk very well with affiliates & set a particular numbers of slots as target to clear payouts...when you reach near slots , they said all are fraud and against their rules & regulations.

after u sms them they will not reply you before they sms u by their own which. Never ever trust this brands specially if you working as affilates.

23 November 2022
Unprompted review
PIN-UP logo

Reply from PIN-UP


Hello!
We are a licensed company and have never deceived our clients. If you are experiencing any issues, please let us know, and we will be happy to resolve them.

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