PIN-UP Reviews 

135
TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with account blocking and prolonged verification processes, often after attempting to withdraw funds. People frequently faced difficulties receiving their withdrawals, with money being delayed or not credited. Reviewers also found customer support unhelpful and unresponsive, struggling to get clear answers. Additionally, some experienced problems with deposits not being credited to their accounts. However, some reviewers were happy with the prompt and nice customer support, and noted that payments were made on time and quickly.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many consumers reporting significant issues with... See more

Customer service

People report ambiguous experiences with customer service, with some finding it useless and unresponsive,... See more

Website

Customers consistently note negative experiences with the website, with many describing it as one of the... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a great experience, finding... See more

Service

Consumers find service to be ambiguous, with some reporting positive experiences while others express... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My account (User ID: 62896509) had a withdrawal of ₹32,049 pending. Instead of paying me, Pin-Up: ✔️ Asked for endless documents (ID, bills, SIM, video, deposit proofs, IP, mobile model)... See more

Company replied

Rated 1 out of 5 stars

They carried out a never ending verification when u withdraw money . They block my account after asking documents in every 5 days from last 3 months in final they say u use false documents I ask them... See more

Company replied

Rated 1 out of 5 stars

I don’t understand why Pin-Up blocked my account after forcing me to complete 5–6 different verification steps. They never explained which “fake document” I supposedly submitted. Every single docume... See more

Company replied

Rated 1 out of 5 stars

Hello, I have already provided all the correct information during the live verification process. I kindly request you to review my documents once again and unblock my account. If my acco... See more

Company replied



Contact info

1.7

Bad

TrustScore 1.5 out of 5

135 reviews

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Asks customers to review

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Replied to 97% of negative reviews

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1.7

All reviews

(135)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Unfair Account Block After Multiple Verifications

I don’t understand why Pin-Up blocked my account after forcing me to complete 5–6 different verification steps. They never explained which “fake document” I supposedly submitted. Every single document I provided was 100% original, including payment proofs and statements.

After all my effort, they still blocked my account without any valid reason. If my account is not unblocked, I will expose this unfair behavior on every possible social media platform. I have kept all evidence and will not hesitate to share it publicly.

1 July 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation.

The decision to block an account is always made by the security department in accordance with the provisions of the User Agreement. If your account was blocked for this reason, it means that the specialists were indeed able to confirm the violation and had objective grounds for such action.

We understand that you may consider this decision unfair, however it was made in full compliance with the requirements of our licensor and the established practice in the industry. Such measures are applied by all responsible platforms to ensure security, fairness, and equal conditions for all players. Our goal is the strict observance of rules and the protection of the interests of the entire community.

Thank you for your understanding.

Rated 1 out of 5 stars

Deposit amount not credited

Account id - 42254903
Amount debited My account but not credited pin up bet balance
I have checked with the bank and they said the money sent successfully
But not credited amount

29 September 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation!

Such questions are resolved faster and more conveniently through the online chat on our website, so we recommend contacting us there. If they are unable to assist you, which is unlikely, please let us know in an updated reply here.

Thank you for your understanding.

Rated 1 out of 5 stars

My account id- 78238724

My account id- 78238724
Deposit amount not credited
Amount debited my account but not credited pin up balance

29 September 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation!

Such questions are resolved faster and more conveniently through the online chat on our website, so we recommend contacting us there. If they are unable to assist you, which is unlikely, please let us know in an updated reply here.

Thank you for your understanding.

Rated 1 out of 5 stars

Pinup cashino is one of wrost cashino i…

Pinup cashino is one of wrost cashino i have use ever. It doesn’t give to withdrawal and also not give to proper reply on chat

21 September 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation.

We’re sorry to hear that you’ve had this impression. It’s important for us to look into the details and assist you. Please provide your account ID so we can check the information.

Rated 1 out of 5 stars

Facing issue in india for withdrawal as…

Facing issue in india for withdrawal as if i add money its instant but when i place request for any amount withdrawal its says under process and after sometimes it says cancelled by player but actually its by them so that they don’t have to pay back to players my id is 919711633070

10 September 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your feedback!

Just to clarify, withdrawal requests can take anywhere from 1 minute up to 24 hours, as stated in our user agreement. Requests are never shown as “canceled by you” unless that action is made directly by the player — if there’s a technical cancellation, it will always be displayed correctly in the status.

Right now, we don’t see funds on your balance or any active withdrawal requests. If you experience any issues, our support team in live chat is available 24/7 and will be happy to help right away.

We truly appreciate your trust and will do our best to make sure your experience stays smooth and comfortable.

Rated 1 out of 5 stars

Pin-up Africa is frustrating me with additional verification

I registered on pin up and I verified my account on 26 July 2025. At first I was losing bets but when I won some bets my withdrawal was block and I was asked to do additional verification a video verification. After many days I was asked to provide my Electricity bill and after many days I was asked to provide a contract I had with my mobile number telephone provider. I have done all expect the written contract because MTN NG doesn't give such documents but I provide them with video evidence that my mobile number belongs to me using MYMTN app. My withdrawal is still blocked. I have 221 USD in my balance. It is obvious they are looking for an excuse to take my money. They are beginning to behave like scammers.
My account ID is 32494098

18 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation!

We can see that you are currently undergoing an additional verification process. This procedure is carried out in full compliance with section 10.2 of the User Agreement and is aimed at confirming the accuracy of the information provided and ensuring the account rightfully belongs to you. It is an important measure to prevent fraud and protect the security of the platform.

The process will continue until all documents required by our security team are submitted for review. We understand this may take some time, but such a thorough check is necessary to safeguard both the platform and its players.

Once the verification is successfully completed, the decision regarding payout limitations may be reconsidered.

Thank you for your understanding and cooperation.

Rated 1 out of 5 stars

This PINUP adopted my money

This PINUP adopted my money, recently on 25.08.2025 date. I transfered about 250 USD to the card which they provided to me. But i could not prove this action. I sent all documents, bank statement, cardtocard successful transaction receipt but they avoid all and my 250 USD flow away.
I asked to my bank also they says that this amount successfully transfered to PINUP provided card by code RRN (transaction number) 18574452573 . But PINUP without checking them bank account replies .
Dear users, dont deposit much money. They will adopt it and you will be on my situation.
My PINUP ID is: 25457541

25 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your feedback.

We see that you have already contacted our support team via the website chat regarding this issue. Your request was subsequently forwarded to the Finance Department for review. After investigation, it was determined that the payment provider did not receive the specified funds. We recommend contacting your bank to verify and track the payment details.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Rated 5 out of 5 stars

Excellent experience as it offers a…

Excellent experience as it offers a wide variety of entertainment options for players. Very complete, with its attractive and easy-to-understand design, they are very fast in the payment process.

23 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for your kind words.

Your feedback motivates us to continue improving and providing the best service possible.

Rated 5 out of 5 stars

The Pin-up platform is convenient and…

The Pin-up platform is convenient and clear, which makes the game process comfortable even for beginners. The prompt support service pleases, quickly resolves emerging issues. Payments are made on time, which adds confidence to the bookmaker. I am pleased with the good odds, a large range of bets on many sports. The line for betting on totals or handicaps is very convenient. In general, a great place for those who want to try their luck and enjoy the game.

13 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for your feedback.

We’re glad to hear your experience has been positive and hope you continue to enjoy your time on our platform.

Rated 3 out of 5 stars

I haven't received my withdrawal

It's been 24 hours , I didn't received my withdrawal, they are keep saying wait, wait, I stopped playing here for a while and came back intead of playing with my regular sites, I deposited here, that is the worst decision I made, If u want wait to receive ur own money and u need wait 24hours and later they will say u need to wait an other 24 hours, do u guys thing this is how the genuine sites are do like this, I clearly say genuine sites are always looking in to customer satisfaction, I also gone through many reviews all are related withdrawal, they are not giving, I m not thinking about that I didn't received my withdrawal, I m letting u guys know that don't play like this type of fraud sites, they are clearly fake, play with reputed sites, If I receive my withdrawal, I will update u guys here again, else u guys can consider, they don't give money for their players, this only true.. and the latest update I received my withdrawal a few minutes ago, thank you

10 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your concerns.

We want to assure you that we always process player withdrawals promptly — there is no benefit for us in withholding funds. Our priority is that players choose us over competitors and feel confident in our platform’s reliability.

To assist you effectively, please provide your account ID so we can investigate the status of your withdrawal. Sometimes delays occur due to technical issues on the payment provider’s side, which are unfortunately beyond our immediate control. In such cases, these hold-ups are temporary and rare.

For a smoother and faster experience, we recommend using cryptocurrency payments, which have proven to be the most stable and efficient method for processing transactions on our platform.

Your trust is important to us, and we are here to support you at every step.

Rated 1 out of 5 stars

They blocked me because of I won 72000k from bonus wagering so they blocked me

I have been using since 2 days. I Wager a bonus of 10000k. After wagering requirement I won 72000k.when I go to withdrawal they told me you have to verify your account then withdrawal will be available.then i finished my verification process and it's done. After verification process I made a withdrawal request it's been pending since 3 hours.after that my account was blocked.they told me your account is blocked due to bonus abuse and multiple accounts you have that's why we blocked your account. I don't have any another account of pinup but they told me that. They can't give us to their money so they blocked me . I Wager a bonus of 10000k wagering requirement is 5L. i finished it and I got the bonus winnings 72000k. Now I don't know what to do

Pin up casino is fake a casino don't trust it.

After I wrote this review pinup casino replied like this.please clarify your issue we'll investigate your issue so please reach us.
I did everything what they told me.but my account blocked still right now.

9 August 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation.

To assist you more effectively and verify the details, please provide your account ID registered on the website.

This will help us review your case promptly and accurately.

Rated 1 out of 5 stars

STAY FAR AWAY TRUST ME

Great site at the start. Processed one withdrawal. Since then have been losing everything on casino and sports. Finally had a nice win and put in a withdrawal, and now my account is UNDER REVIEW and the wait is 30 BUSINESS DAYS. NO ONE NOTIFIED ME, CHAT AGENTS ARE USELESS, NO RESOLUTION OR EXPLANATION. Will be putting one star until resolved. Stay AWAY very shady business practices

UPDATE: THEY ADMIT IT WAS ALL A LIE, A TACTIC TO REVERSE WITHDRAW. TAKE ZERO ACCOUNTABILITY. STAY FAR AWAY FROM THIS SITE ALL OF THE REVIEWS ARE FAKE..

PHILLIPPE WITH CUSTOMER SUPPORT SAID IT WOULD BE 30 DAYS FOR A WITHDRAWAL BECAUSE MY ACCOUNT WAS SUSPENDED. ONLY AFTER WITHDRAWING LEADING ME TO REVERSE WITHDRAW . BUT I CAN DEPOSIT TONS OF MONEY AND NEVER BE NOTIFIED? NOW YOUR SUPPORT SAYS IT WAS A MISTAKE. NEVER GOT ONE "informing" EMAIL. WAKE UP

24 July 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for sharing your situation.

All ongoing verifications are conducted strictly in accordance with the User Agreement and are standard practice across the industry. They are aimed at confirming the accuracy of the provided information and verifying that the account belongs to you. This procedure is necessary to prevent fraud and ensure platform security.

Immediately after a verification is initiated, an email with instructions is sent to you within 24 hours so you are always kept informed. The chat support also notifies you that all instructions will be sent via email.

Your "update" raised questions and is unclear. Please provide your account ID for a thorough review of the situation.

Rated 1 out of 5 stars

Not trust worthy sites

Not trust worthy sites, played my favourite slots not once but many times. The outcome baffles me lol!!! Never have I seen rigged slots like this.

18 June 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for your feedback.

We understand how frustrating it can be when the results don’t go your way, especially with your favorite slots. Please know that slot outcomes are completely random and based on luck, not influenced by the platform. Everyone has an equal chance to win, and believing in yourself is an important part of the experience.

We appreciate your patience and hope your future sessions bring you more success.

Rated 5 out of 5 stars

I’ve been playing on Pin-up.bet for a…

I’ve been playing on Pin-up.bet for a while, and so far I’m satisfied. The site is user-friendly, and there’s a huge selection of games and sports to bet on. I especially enjoy the live casino and regular promotions.
Deposits are quick, and my first withdrawal was processed in about a day. Just a heads-up – they do require ID verification, which is normal for most casinos.
Customer support was polite and answered my questions fast. I like that they’re available 24/7.

Overall, Pin-up.bet feels reliable and offers good entertainment. Would recommend, especially for those who enjoy both sports and casino games!

13 June 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Thank you for your detailed feedback!

We’re glad to hear you find the platform reliable and enjoyable.

We appreciate your recommendation and will keep working to maintain this level of service.

Rated 1 out of 5 stars

Unjust Account Blocking and Lack of Transparency from Pin-Up

I am deeply disappointed with Pin-Up’s treatment of my betting account (Username: Manish4102), which was blocked while holding ₹20,286. I have fully complied with their verification process, including three video call verifications, answering almost all questions correctly. Despite this, my account remains blocked without any clear explanation.

If a site blocks your account without proper reason or communication, it shows the platform is unreliable and potentially a scam. This lack of transparency and fairness is unacceptable. I expect either immediate reinstatement of my account or the full release of my balance. If this issue is not resolved promptly, I will escalate it to consumer protection authorities.

All my friends, please stay away from this site.

Also, how is it possible that a site with such poor treatment has an average rating on Trustpilot? I question the integrity of the reviews and the platform itself.
Account I’d 60745089

2 June 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

Your account has been temporarily suspended due to three unsuccessful attempts at completing the video verification process. This is not a permanent suspension — access will be restored once all additional checks required by our security team have been successfully completed. These measures are in place to ensure fair play, protect the platform, and safeguard our users.

Detailed instructions have been sent to your email. Please review the message carefully and follow the provided guidelines precisely.

Thank you for your understanding and cooperation.

Rated 5 out of 5 stars

I really enjoyed this online casino

I really enjoyed this online casino — it’s user-friendly and enjoyable to play. I especially appreciate the high standards of security and confidentiality. It offers a wide range of attractive games, making time fly by quickly. The support team deserves special mention — their professionalism and responsiveness are impressive. Withdrawals are very fast, and the variety of deposit and payout options makes the process even easier. Overall, I am very satisfied with Pin-up and consider it one of the best gambling sites.

5 May 2025
Unprompted review
Rated 1 out of 5 stars

Fake site

Fake site
Dear player 1things keep in mind that if website blocking your account means this website is fake.
After blocking your winning is also forfeited in pin up.

Please stay away from this site.

31 May 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

Thank you for your feedback. We’d like to clarify a few important points. Our platform is an officially project, operating under a valid license, which ensures full compliance with all obligations to our players and guarantees transparency in everything we do.

Honesty, openness, and adherence to rules are not just regulatory requirements — they are core principles we stand by. Our goal is to earn your trust and remain a reliable choice among many other platforms.

If your account was blocked, it means our security team conducted a thorough review and confirmed a violation of the User Agreement. We never apply account restrictions without a valid reason.

Thank you for your understanding, and we wish you all the best.

Rated 1 out of 5 stars

They waited till I deposited then…

They waited till I deposited then disabled my account for Extra video verification. It's been 1 month still haven't received any feedback. You can keep the money. I see from all other reviews this is just what you do until people give up. I hope your license gets revoked.

28 May 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

In accordance with the User Agreement, the company has the right to request additional verification. These measures are required to comply with international KYC (Know Your Customer) standards, which obligate betting organizations to verify the identity of their clients before conducting transactions. This is a standard practice in the industry and is aimed at ensuring the security of all participants.

Please provide your ID so we can review your case and give you an update.

Rated 5 out of 5 stars

My first experience great I won and got…

My first experience great I won and got withdrawal within the time frame. Excellent support no doubt very helpful Easy KYC system. Only thing which I don't like is I have two login twice in browser even after entering correct username and password rest everything is perfect.
Username Padmi1616

8 May 2025
Rated 1 out of 5 stars

Big Scammer Site

Big Scammer Site. They just scam my 189,000 BDT almost 1,500$ . without any reason they asked my payment method statement and after given they just blocked my account and accused me of fraud. ( I didn’t take any bonus from them) .I told them to check my bkash statement via online to clarify that it’s all original and in my name but they just blocked my account with my fund. They are big scammer. And now they asking video verification and asking question but after given all answers they just blocked account. They are all bustards in customer service . They just talking with customers bulshit. After live face verification they called fraud. Don’t Register here they are big scammers. I have all proof. If anyone needs proof just send me a message in telegram: @Abadot92
Don’t trust them they are big scammers. If you deposit in there site you will loose your money
Very soon. When you have money in your account , sure they will hang your money with so called name of verification. That will be live verification but still they will call you fraud. But Reality is they are big Scammers. If They reply here with nonsense explanation , in that case just proof me fraud. You bustard i have proof that all my documents are original. Just visit www bkash com and asked them with my number and statement . Otherwise don’t try to scam people.

12 May 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

Our Security Department does not block user accounts without a valid and confirmed reason. Your account was suspended due to a violation of the User Agreement, specifically clauses 6.3 and 7.11.

Our company is committed to fairness and transparency with all players. The platform's operations are overseen by a licensing authority, which confirms our dedication to compliance and the protection of user interests.

The decision to block your account is final and not subject to review.

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