PIN-UP Reviews 

135
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with account blocking and prolonged verification processes, often after attempting to withdraw funds. People frequently faced difficulties receiving their withdrawals, with money being delayed or not credited. Reviewers also found customer support unhelpful and unresponsive, struggling to get clear answers. Additionally, some experienced problems with deposits not being credited to their accounts. However, some reviewers were happy with the prompt and nice customer support, and noted that payments were made on time and quickly.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment, with many consumers reporting significant issues with... See more

Customer service

People report ambiguous experiences with customer service, with some finding it useless and unresponsive,... See more

Website

Customers consistently note negative experiences with the website, with many describing it as one of the... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers having a great experience, finding... See more

Service

Consumers find service to be ambiguous, with some reporting positive experiences while others express... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My account (User ID: 62896509) had a withdrawal of ₹32,049 pending. Instead of paying me, Pin-Up: ✔️ Asked for endless documents (ID, bills, SIM, video, deposit proofs, IP, mobile model)... See more

Company replied

Rated 1 out of 5 stars

They carried out a never ending verification when u withdraw money . They block my account after asking documents in every 5 days from last 3 months in final they say u use false documents I ask them... See more

Company replied

Rated 1 out of 5 stars

I don’t understand why Pin-Up blocked my account after forcing me to complete 5–6 different verification steps. They never explained which “fake document” I supposedly submitted. Every single docume... See more

Company replied

Rated 1 out of 5 stars

Hello, I have already provided all the correct information during the live verification process. I kindly request you to review my documents once again and unblock my account. If my acco... See more

Company replied



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1.7

Bad

TrustScore 1.5 out of 5

135 reviews

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1.7

All reviews

(135)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Its the worst website trust me

Its the worst website trust me , i have all the prooofs how this scam website scammed me of around inr20000 , i had a verified account still on withdrawal they blocked my account falsely accusing me of fraud , how can i do fraud on their website, i can just place bets which are offered by their bookmaker only . Now if winning is considered fraud and asking for withdrawal is considered fraud idk . They just blocked my account and refuused to refund even my deposited amount . And i reapet it was a verified account with my original Aadhar card and still they’re doing this . If pinup team is reading this than shame on you for doing this to multiple people and eating their hard earned money in the bame of ur unethical t&cs which no one caress !!! If u cant give money on winning shut up and call urself a scammer .
My username - aryansingh28644
I have multiple deposits and not just 1 withdrawal of 2000 which they cancelled and blocke my id during my unsettled bets

Reply to the respond they gave :
First of all i did nothing expect placing bets to be banned , if u are accusing me of something then please elaborate which of my actions in ur so called fraud account has caused u guys to block my winnings account, also not returning my own deposits , what about that money , is it yours , did u guys deposited it ? U are just some loser doing fraud to everyone by blocking their ids on purpose on winning thinking no one is bothered . I maybe cannot get my money back but i am proud that I spoke about u losers and fraudsters . It was a verified account with my valid Aadhar card so stop lying to everyone and accept u are a fraud site scamming everyone and i urge everyone who is planning to play on this book , please do not play here its a whole scam they’re doing

4 May 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Good day,

As previously communicated by our support team, our security specialists have identified actions that violate the platform's rules, which you agreed to upon registration. The details of this rule are outlined in section 11.4.2 of the User Agreement.

We do not block users without a valid reason. If your account has been blocked or if your bonus privileges have been restricted, this decision was made only after a thorough analysis by our security specialists and confirmation of a violation of our User Agreement.

Your account cannot be restored.

Rated 1 out of 5 stars

Hello Everyone

Hello Everyone.
Plz do not stay their.Its scam.Today They blocked my account and revoke my all deposited money.i did not get any bonus.
I just Deposit And they told me its my duplicate account.And revoke my 179000 Taka..can you imagine that.
When i losing they have no problem and many days i have my account but they do not closed my account but when i just deposited big amount they closed my account and not back my deposited money..
PINUP IS A SCAM AND THEY REVOKE YOUR DEPOSTED MONEY ALSO..
My account id is 60865886.

3 May 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

As previously communicated to you by our support team, our security specialists have detected activity that violates the platform's rules, which you agreed to upon registration. The details of this rule are outlined in clause 6.6 of the User Agreement. Furthermore, in accordance with clause 7.2 of the same Agreement, we reserve the right to withhold any funds (including your deposit) in your account in the event of a confirmed violation.

Your account is not eligible for reactivation.

Rated 1 out of 5 stars

Scamming site that wants only losers

They do not hide, just because i won some real cash, they blocked me saying i have abused there bonus. Listen first of all its casino, a betting site there's everything managed very carefully, no one can fool, no one ever did. You cannot abuse any bonus, if it says bet above 1.4 over there is no way you can bet 1.4 under. If it says stake only 50 tk. You could never stake 49.99 tk. So everything went and goes according to thier system rules. You never outrun their system. So abusing bonus is literally impossible. But rule is simple than this. If you win a little bit too much. They will block you for sure.
One of their funniest rule is you can't secure guaranteed winnings through bonuses. So they are telling us those bonus are for losing? If so, why bonuses is for? People get attracted after seeing those promos, bonuses and they says you cant win with those. If you win, you abused their bonus, you get blocked. Hahaha lol. Scammers

30 April 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello,

We do not block users without valid reasons. If your account has been blocked or had bonus privileges restricted, this decision was made only after a thorough review by our security team and confirmation of a violation of our User Agreement.

All user activity is recorded in the system. Any attempts to manipulate bonuses or circumvent the rules are detected and result in restrictions, as clearly stated in our site policies.

Thank you for your understanding.

Rated 1 out of 5 stars

Third class and even worst than that.

Third class and even worst than that.

When tou win , they keep fooling you with withdrawal, they will give you fake utr and ask you to run here and there.

Upon giving all the bank statments and bank documents, they will still ask for stupid and illogical proofs.

The fact is they wont give you your withdrawal on time.

Players who love their money should avoid this scam casino.

Their chat support is eben worst.everytime they just bluff without solution.

SCAM. One of my withdrawal is scammed by them.

First of all they divided my withdrawal into 3 parts and then given single part of withdrawal.

2nd part was scammed and 3rd part was instantly cancelled and credited back.

Lol.

Thats how the whole scam work.

Now the thing is this is all happening with a VIP customer.

Imaging how they fool normal players and beginers.

1 March 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

After the client provided official proof from their bank, a dispute was initiated between the payment aggregator and the client's bank regarding the missing funds. As a result of this dispute, the amount was returned to the client's account balance.
Following that, the client successfully withdrew the funds.

Rated 1 out of 5 stars

Its is fraud website

Its is fraud website, They do not pay when you win , In the name of verification they will keep asking you document one after another till you come at the point of give up. They do some video verification which doesn't allow you much time to answer. This website is fraud. Many of my friends have their account blocked. They don't even refund the deposit amount. And the customer support is worst. I will suggest to use other trusted website.

20 March 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

All checks are conducted in accordance with security rules, ensuring fair play. If accounts have been blocked, it means we have sufficient grounds to believe they were blocked due to rule violations.

As for technical support, we also disagree with you on this matter—they operate 24/7 and are always ready to answer all your questions.

Rated 1 out of 5 stars

My money is blocked when i try to…

My money is blocked when i try to withdraw 4000..they asked for Viedio verification that i had submitted but they again asking for utility bill that also i submitted... Its a scam that they continuously asking for so many documents to delay or to scam money... it's been days i trying to contact and mailed more than 20 times... My Account ID : 59921106

21 February 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
We understand your concerns, but each betting company has its own methods for account verification. We adhere to strict security standards to protect our players and to prevent fraud on our platform.
We understand that waiting may cause inconvenience, and we apologize for this. However, our main goal is to provide a safe and reliable gaming environment for all our customers.

Rated 1 out of 5 stars

It’s really most beautiful scam betting…

It’s really most beautiful scam betting site also. Player #50332794 from Bangladesh jui akter. 20 January 2025 I gave an withdrwl....but sorrow to say today 26th january 2025. Haven't found it yet my withdraw money.
100% scam betting site.... Their customers support not of any use....

26 January 2025
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
We can see that the specialists have resolved the issue, and the funds have been credited to you.
We apologize for any inconvenience caused.

Rated 5 out of 5 stars

Excellent bookmaker's office

Excellent bookmaker's office, I recommend it to everyone, support works 24 hours a day, as well as winnings!! There were no problems with withdrawal, except that at the beginning due to inexperience, I got a little confused, but now everything is fine, it works like clockwork! Bets also work great, just try to recover.
Надіслати відгук
Бічні панелі
Історія
Збережено

23 December 2024
Unprompted review
Rated 1 out of 5 stars

worst betting site i went to withdraw…

worst betting site i went to withdraw and started asking endlessly document without never giving the money i''m gonna change my review they do a vérification process it just take 2 months to be sure you dont have you'r money and you give up

player #57123330

25 November 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!

We understand your concerns, but every bookmaker has its own methods of account verification. We adhere to strict security standards to protect our players and prevent fraudulent activity on our platform.

We understand that the waiting process can be inconvenient, and we sincerely apologize for that. However, our primary goal is to ensure a safe and reliable gaming environment for all our customers.

Once the additional verification is successfully completed, withdrawals will once again be available to you.

Rated 1 out of 5 stars

Worst......i losed 10k money…

Worst......i losed 10k money here..don't play...
Player#50565880

27 November 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!

Let me clarify the situation with the providers in a bit more detail.
Our website offers a wide range of games, all of which are licensed. We work directly with game providers.
The RTP (Return to Player) for each slot is set by the provider. This information can be found in the description of the slot itself. We do not have the technical capability to adjust, "tweak," or change this value in any way.

If you have encountered a technical issue or an error during the game, please provide specific details about the round (time, bet amount, date) along with a screenshot from your betting history. We will investigate the matter thoroughly in collaboration with the provider.

We’d like to remind you that the outcome of any game is solely determined by luck. It is not influenced by bet sizes, playing time, or any other factors. The casino also cannot affect the results of games or tournaments.

We sincerely hope that luck will be on your side soon and that your opinion of our project will improve.
Wishing you the best of luck!

Rated 5 out of 5 stars

Reliable

In general, it is still the most suitable option for betting on esports and on all other sports. Because, unlike purely esports beeches, there are very suitable conditions for the same football. So far, I have withdrawn only small amounts and there have been no limit reductions, I hope there will be no special problems with the large one either. This is important because many players face limitations, which can be a real obstacle to success. It's nice to see that this platform copes with its task and offers competitive odds, which is especially important in a fast and saturated betting environment.

In addition, the website interface is intuitive, and the support service is always in touch, which adds confidence. In general, now we can say that this is one of the best places for both beginners and experienced betters. The variety of sporting events, including esports, makes betting not only profitable, but also exciting. I hope the platform will continue to develop and improve in the future.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Pin-up.bet has been a real eye-opener…

Pin-up.bet has been a real eye-opener for me. Before that I tried to play on various other sites, but still something was missing. Here I got everything I wanted. A huge selection of games, convenient interface and easy registration. I also wanted to note the fast work of technical support. I had to contact several times and I got answers to all my questions. A couple of times there were minor problems with withdrawal (required confirmation), but I think it is just right, I felt safe. If you are looking for something really interesting and safe, I strongly advise you to look here. I also forgot to mention the wonderful bonuses, which are really a lot here.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Scammers 🚩🚩🚩

I signed up once and it was the worst mistake of my life. I started getting numerous promo messages from different numbers.Soon as you block one number they will use another number to send you promos.The last straw was when I got a promo message from a number from Nigeria on WhatsApp🚩🚩🚩 🚩 STAY AWAY FROM THIS FAKE CASINO .If there is way to upload the text from Nigeria I will definitely post it so that more people don’t get scammed

22 October 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

scammers

stay away from these guys. I placed a bet on a soccer match which won. They took the money out of my account and for some reason money never showed up in my account. After speaking with live chat they told me that the bet wasn't processed and had to be cancelled even though the money was taken out of my account. Now I haven't even gotten a refund for over 3 hours and live chat telling me to wait. Go to a reputable books like bet365 and betway guys. One of the worst books I've ever played on.

15 October 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Could you please provide your account ID so we can look into the situation?

Rated 1 out of 5 stars

It is a scam.

It is a scam.. I hsve been going through additional verification for almost 2 months now.. They will ask about endlessly documents.. The moment they saw I won some big cash they blocked my account.. And they do not reply to emails.. If they do reply it will take the whole week to reply.. I wish I never deposited money on this fake betting app.. Never fall for it!!! They are fake.. Update: Guys they gave access to my account.. I decided to withdraw the money , they said withdrawal successful but they did not send the money to my card... I wrote to them they said with 7 days you will have your money. It's been more than 7 days and they have not sent money to my card.. Now they are saying that sometimes it takes time.. Im never trusting this people.. Imagine going back and forth with these people over your money... They have inconviencede in so many ways.. I honestly regret ever putting money on this betting app.. I honestly regret..this is my ID 54116669

27 September 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!

We understand your concern and apologize for any inconvenience this may cause. Each betting company has its own methods of account verification, and we strictly adhere to our security standards to protect our players and prevent fraud on the platform.

We see that you have already completed additional verification, and the withdrawal is now available. However, there may currently be issues with card-based withdrawal methods due to technical difficulties in the region.

We recommend considering the use of e-wallets or cryptocurrency, as such issues with these methods are extremely rare. To start withdrawing using an e-wallet or cryptocurrency, you will need to make a deposit using the new method at least once. After wagering the deposited amount, you will be able to use the new method to withdraw all your funds.

Rated 5 out of 5 stars

Great bookie

Great bookie, instant deposits, quick verification. Hot events with big odds. Withdrawals are almost instant too

12 September 2024
Rated 1 out of 5 stars

Support says 24/7 but hasn't been…

Support says 24/7 but hasn't been online for the last 5 hours. First time playing but Im already feeling like it's a fake

30 August 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!

Our technical support is available 24/7, but it may have been temporarily unavailable due to a high volume of requests. Could you please let us know what issue you encountered? Perhaps we can assist you with it.

Rated 1 out of 5 stars

Frode casino I am winning 80000₹ but my…

Frode casino I am winning 80000₹ but my account blocked please dont playing this casino this casino is frode and scame

Account ID 53607052

1 August 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello!
Our specialists have detected a violation of the site’s rules, which you agreed to upon registration, specifically sections 6.17.1 and 6.17.2. Any attempt to secure guaranteed benefits through bonus and promotional offers is considered abuse. The account will not be unlocked.

Rated 1 out of 5 stars

Fake app not recived deposit amount…

Fake app not recived deposit amount even I deposited twice not got credited a single one they arev scammers not even connecting with finacnce team

11 August 2024
Unprompted review
PIN-UP logo

Reply from PIN-UP

Hello! We are a licensed casino, we do not deceive our clients. Please specify your account ID or ticket number, we will help you sort out the situation.

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