Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
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Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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Always arrive well within time frame
Always arrive well within time frame. When I was prescribed emergency medication they arrived next day. Well packaged and labelled
16 May 2026
Reply from PillTime
Dear Jan Dyer
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need anything or have any questions, please don't hesitate to reach out – we're here to help.
The PillTime Team
Reply from PillTime
Dear Gillian,
Thank you for your review. We’re really pleased to hear that your order arrived on time, met your expectations, and was well packaged. We appreciate your support and look forward to continuing to provide a reliable service.
Best wishes,
Karen
The PillTime Team
Communication delivery excellent.
11 May 2026
Reply from PillTime
Dear Barry,
Thank you for your lovely review. We’re so pleased to hear that you found both our communication and delivery excellent. Providing clear updates and a reliable service is really important to us, so it’s great to know this has made a positive difference to your experience. Thank you for choosing PillTime.
Best wishes,
Karen
The PillTime Team
Service good but tracking prescription…
Service good but tracking prescription accurately bit hit 'n' miss .
12 May 2026
Reply from PillTime
Dear Andy A,
Thank you for taking the time to leave your feedback regarding the service being good and to share your tracking experience.
We do recommend that all users download the Royal Mail App alongside the PillTime app to track your orders.
We have recently upgraded the app, so you should start to see a number of improvements as we continue to enhance the experience for our patients.
Best regards
The PillTime Team
Makes taking my medication so easy
Makes taking my medication so easy. I have had some small issues, hence only four stars. They have hopefully been sorted now. The app could do with being a bit better as it does not seem to work 100%. The last order I placed was exactly how the service should work.
23 March 2026
Reply from PillTime
Dear Gareth,
Thank you for your feedback and for taking the time to share your experience with us. We’re really pleased to hear that our service is making it easier to manage your medication and that your most recent order reflected the smooth experience we aim to provide every time.
We’re sorry to hear you’ve experienced a few issues along the way, but we’re glad these now appear to have been resolved. We also appreciate your comments about the app. We have recently upgraded the app, so you should start to see a number of improvements as we continue to enhance the experience for our patients.
Thank you again for your support and feedback; it really helps us continue improving our service.
Best regards,
Karen
The PillTime Team
I was hoping to get my meds on a roll…
I was hoping to get my meds on a roll so I didn't have to push the tabs out. I have quite painful arthritis in my hands. I realise my dose on a few tabs is 2or3 tabs but a conversation would have been nice when I could explain what I took. So I do not understand why you sent the empty roll container. My medication has stayed the same for years. I worked for an independent pharmacy for 10 years then boots for over 10 years, so I would have been able to explain my meds quite clearly. I am confused and disappointed.
11 May 2026
Reply from PillTime
Dear Jennifer,
Thank you for taking the time to leave your review. We’re very sorry to hear about your experience and completely understand why you might feel confused and disappointed, especially given your arthritis and your background in pharmacy.
We appreciate that a conversation would have been helpful so you could explain how you take your medication and discuss the best way to prepare your prescriptions. We’re sorry this did not happen before your delivery was sent.
A member of our team will call you today to review your medication and work with you to ensure the service runs as smoothly as possible moving forward. Thank you again for bringing this to our attention.
Best regards,
Karen
The PillTime Team
I do have problems now and then
I do have problems now and then, but always find you come up with the medication in time. Thank you.
30 April 2026
Reply from PillTime
Dear Christine,
Thank you for sharing your feedback. We’re sorry you’ve had some issues, but we’re glad our team made sure your medication arrived on time. We appreciate your patience and understanding, and we’ll keep working to give you the reliable service you expect. Thanks for choosing PillTime.
Best regards,
Karen
The PillTime Team
Ordered Maunjaro as new customer…
Ordered Maunjaro as new customer although it took around 10 days to organise as required additional information the communication was good and resolution was fast.
Pilltime sent out my the injection at requested dose packaging was good as were the items and advice best support package spare needles and wipes too at a great price.
Thank you
12 May 2026
Unprompted review
Reply from PillTime
Good morning Astral Burton thank you for taking the time to leave your 5 star review.
We appreciate all feedback received and are very pleased to hear that you had such a positive experience.
Kind regards
The PillTime Team
Reply from PillTime
Dear Catriona,
Thank you for your continued support and kind feedback. We’re really pleased to hear you’ve had another positive experience with PillTime. Thank you for choosing us and for taking the time to leave a review.
Best wishes,
Karen
The PillTime Team
Reply from PillTime
Dear Susan,
Thank you for your review. We’re really pleased to hear you were kept up to date throughout the process, as we know good communication is important. Thank you for choosing PillTime and for taking the time to share your feedback.
Best wishes,
Karen
The PillTime Team
Reply from PillTime
Dear Tim,
Thank you for your feedback! We’re really pleased to hear you’ve had a positive experience with PillTime. Providing reliable, supportive service to our patients is incredibly important to us, and we appreciate you taking the time to share your review. 💙
Best wishes,
Karen
The PillTime Team
Good service ,all my tablet in one box
Good service ,all my tablet in one box. And a text message to say how to join the poach ,system for my tablet look forward to that . Thanks 👍
8 May 2026
Reply from PillTime
Dear Maxwell,
Thank you for your lovely feedback! We’re pleased to hear you’re happy with the service and that everything arrived together. We’re also glad you’ve received information about joining our pouch system, and we hope it makes managing your tablets even easier. Thank you again for choosing PillTime 👍💙
Best wishes,
Karen
The PillTime Team
Great company fast delivery and fast…
Great company fast delivery and fast support when you contact them for mounjaro
3 April 2026
Unprompted review
Reply from PillTime
Dear Jamie,
Thank you for your kind feedback. We’re really pleased to hear you’ve had a positive experience with both our delivery and support teams. Providing fast, reliable service and helpful support is something we work hard on every day, so it’s great to know this has made a difference for you. Thank you for choosing PillTime.
Best regards,
Karen
The PillTime Team
The speed and ease of the process was…
The speed and ease of the process was great.
With my previous supplier it was weeks between ordering and receiving my medication compared to days with Pilltime
Also, I didnt have to jump through hoops to get my meds sorted into easy dosages due to the standard pouches.
6 May 2026
Reply from PillTime
Dear Colin,
Thank you for your fantastic feedback. We’re so pleased to hear that you found the process quick and straightforward, and that your medication arrived much faster compared to your previous provider.
It’s also great to know that our pouch system has helped make managing your medication easier without added complications. Making medication simple, convenient, and accessible for our patients is exactly what we aim for. Thank you for choosing PillTime.
Best wishes,
Karen
The PillTime Team
Always efficient and remind you to…
Always efficient and remind you to order - just a great service.
1 May 2026
Reply from PillTime
Dear Raymond,
Thank you for your lovely feedback. We’re really pleased to hear that you find our service efficient and helpful. Our reminder system is designed to make managing your medication as simple and stress-free as possible, so it’s great to know it’s working well for you.
We truly appreciate your support and thank you for choosing PillTime.
Best regards,
Karen
The PillTime Team
Pilltime
Easy to set Up. all the work done for you.
Delivery was good too, arrived on time by Royal Mail.
All in all a very good service
1 May 2026
Reply from PillTime
Dear Sue,
Thank you for your wonderful feedback. We’re so pleased to hear that you found the service easy to set up and that everything was handled smoothly for you. It’s also great to know your delivery arrived on time with Royal Mail.
Thank you for choosing PillTime! We really appreciate your support and are delighted that you’re happy with the service.
Best wishes,
Karen
The PillTime Team
Just started using the service
Just started using the service, simple to set up - so far so good!
30 April 2026
Reply from PillTime
Dear Mr Tilbury,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found the setup process simple and straightforward. We appreciate you choosing PillTime and look forward to continuing to support you with your medication moving forward!
Best regards,
Karen
The PillTime Team
Very good service
Very good service , makes taking medication so much easier . Very Happy to Recommend this service.
11 October 2025
Reply from PillTime
Hello!
Thank you so much for your kind feedback and recommendation. We’re really pleased to hear that the service is making it easier for you to manage your medication; that’s exactly what we aim to do.
It’s wonderful to know you’re happy with the service, and we truly appreciate you taking the time to leave us a 5-star review.
Kind regards,
Karen
The PillTime Team
No contingency when delivery issues…
No contingency when delivery issues occur - I am now 4 days late on my injection and nobody has responded to my email today as promised. I should have changed pharmacies and I would not recommend their customer services as there doesn’t seem to be any urgency or a telephone number where you can speak to a real person.
1 May 2026
Unprompted review
Reply from PillTime
Dear Mr Sachania,
Thank you for your feedback, and I’m sorry for the frustration caused with this delivery.
Following our investigation, Royal Mail has confirmed that the incorrect delivery process was followed for your order. As a result, we have offered a refund for the order.
As discussed with you yesterday, we will call you today with a further update on your case.
We appreciate your patience while we work to resolve this for you.
Kind regards,
Karen
The PillTime Team
The delivery is within the time frame
The delivery is within the time frame. Keep up the good work
1 May 2026
Reply from PillTime
Good afternoon Tapiwa Daivd, thank you for your review.
We’re really pleased to hear that your delivery arrived within the expected time frame. We're always striving to provide the best possible service to our patients, so it's very encouraging to know we're achieving that for you.
If you ever need any assistance or have any questions, please don't hesitate to get in touch with us – we're happy to help.
Best regards
The PillTime team
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