Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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The delivery is within the time frame
The delivery is within the time frame. Keep up the good work
1 May 2026
Reply from PillTime
Good afternoon Tapiwa Daivd, thank you for your review.
We’re really pleased to hear that your delivery arrived within the expected time frame. We're always striving to provide the best possible service to our patients, so it's very encouraging to know we're achieving that for you.
If you ever need any assistance or have any questions, please don't hesitate to get in touch with us – we're happy to help.
Best regards
The PillTime team
For ease of meditation getting pouched…
For ease of meditation getting pouched is the best thing that I ever done. With one hand not with feeling I was finding dispensing from original packaging and with the amount of medication plus time it was difficult with these pouches with all my medication throughout the day it’s easy just open & all the medication for that time (clearly marked) can be taken simple as 123
30 April 2026
Reply from PillTime
Good afternoon John Tabone, thank you for your review.
Thank you for sharing your experience with us. We’re really happy to hear that our pouch system has made taking your medication simpler and more manageable, especially given the difficulties you’ve been dealing with.
Your feedback means a lot to us and plays an important role in helping us continue to improve our service - thank you again for taking the time to leave a review!
Kind regards
The PillTime team
Great service and on time as always no…
Great service and on time as always no problems thanks pilltime excellent as always
30 April 2026
Reply from PillTime
Good afternoon Warren Welman, thank you for your review.
We’re delighted to hear everything arrived on time and that you continue to have a smooth experience with us.
Your feedback is very important to us as it helps us to keep improving our service. Should you require any assistance or have any questions, please do not hesitate to contact us.
Best regards
The PillTime Team
Great service
1 November 2025
Reply from PillTime
Good afternoon Simon Axford
Thank you so much for your kind words! We're delighted to hear that you're satisfied with our service.
Our team works hard to ensure your medications are dispensed efficiently and accurately, so it's wonderful to know we're meeting your expectations. If you ever need any assistance or have any questions, please don't hesitate to get in touch – we are happy to help.
Kind regards
The PillTime Team
Quick dispatch
Quick dispatch once everything was approved. There was an e-mail requesting more information and that was dealt with very quickly - within a few hours. Great service.
29 April 2026
Unprompted review
Reply from PillTime
Hi there,
Thank you for taking the time to leave this review. I’m really pleased to hear that everything moved quickly once approved and that our team was able to respond to your request for information within a few hours.
We know how important it is to keep things moving smoothly, so it’s great to hear that this was your experience.
If you ever need anything in the future, please don’t hesitate to get in touch. We’re always here to help.
Kind regards,
Karen
Business Manager
PillTime Pharmacy
Issues I thought would be done
Well for a start I was under the impression all my medication (6) in total in the morning 3 tablets (twice a day 7/8 hours apart) would all be in the pouches ready to take but in the morning you or put 3 different tablets in the morning pouch and this is the most important one as it gets me ready for the day .... The others are top ups if needed which I don't mind faking it from the boxes but I just did pill time to just to make it all ready prepped but I guess it's ok
24 April 2026
Reply from PillTime
Dear Patient,
Thank you for your message and for taking the time to share this with us.
I’m really sorry that your medication hasn’t been set up in the way you were expecting. You’re absolutely right, the aim of PillTime is to make things as simple and easy as possible, especially for your morning routine, so I understand why this has been frustrating.
From what you’ve described, it sounds like your pouch set-up may not currently reflect how your medication should be taken. We want to make sure everything is aligned properly so that your morning doses are prepared exactly as you need them.
To fully resolve this, a member of our team will call to review your medication and pouch setup with you. This will allow us to make any necessary adjustments and ensure everything is working correctly for you moving forward.
Thank you again for raising this with us, and we’ll make sure this is put right for you.
Kind regards,
Karen - The PillTime Team
Pill Time problems?
It must be nearly a year that I have been using pilltime and I cannot remember a time when I received my medication on time. I have a constant battle every month with pill time and my surgery both of whom seem to insist that the fault is not with them.
For the 3rd month in a row, I am out of tablets completely and I know the i will spin the next hour and a half speaking to both parties to find a simple resolution.
I find it hard to believe that a simple solution cannot be resolved by both parties where by they speak to each other and resolve this issue once and for all.
Having read the many reviews on social media It is a apparent that I am not the only person that is having these problems. It is apparent that many people that use these services are very old and frail and in many cases need their medication to keep them alive and although this appears to be a dramatic
It is a fact.
I understand that pill time are a business and are there to make money? But what is the cost going to be.
30 April 2026
Unprompted review
Reply from PillTime
Thank you Mal Lake for taking the time to leave your feedback.
We are very sorry to hear that you have not had the best experience, this is not the level of service that we aim to provide.
Unfortunately we are unable to locate an account with the information available so have sent a request for more information so that we can take a look into this for you. Please check your junk and spam folders as this can sometimes slip in there.
Kind regards
The PillTime Team
Reply from PillTime
Good morning Lesley Bullock,
Thank you for the fabulous feedback.
It is great to see people recieving the first class service we aim to provide.
We value all feedback be it good or bad as this helps to improve the service that we provide where we need to and it also allows the team to see what a great job they are doing.
Should you require any assistance please do not hesitate to get in touch. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards
The PillTime team
Reply from PillTime
Good afternoon David Young thank you for the 5 star review!
It is always amazing to receive such great feedback that we are delivering a brilliant service.
Should you require any assistance please do not hesitate to get in touch. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards
The PillTime team
The packagong was split open and the…
The packagong was split open and the triepta inhaler was missing
24 April 2026
Reply from PillTime
ROWLAND BUFTON we thank you for taking the time to leave your feedback.
We are very sorry to hear that you have had this experience this is not the level of service that we would aim to provide. We can see that a member of the team has already been in touch with you via email to request some additional information so that we can look into this for you.
Best Regards
The PillTime Team
Always on time always have stock
23 April 2026
Reply from PillTime
Good morning David Threlfall thank you for leaving such a positive 5 star review.
We value all feedback be it good or bad as this helps to improve the service that we provide where we need to and to also allow the team to know what a great job they are doing.
Best regards
The PillTime Team
Pills orders and delivered quickly.
Pills orders and delivered quickly.
Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glitches , but overall happy with packetised pills each date stamped.
27 April 2026
Reply from PillTime
Good morning Sheila Wade,
Thank you for your positive feedback. It’s always great to hear that our patients are receiving a high level of service.
We are aware of the current issues regarding delivery notifications. This is something we are actively working on with our app developers and Royal Mail to improve, so patients can be better informed about the status of their deliveries and how updates are received.
If you have any further questions, please don’t hesitate to contact our team. You can reach us by phone between 8:45am and 4:30pm, Monday to Friday, or by email at customerservices@pilltime.co.uk.
Kind regards,
The PillTime Team
Good company always text me a couple of…
Good company always text me a couple of weeks before it runs out
23 April 2026
Reply from PillTime
Dear Andrew,
Thank you for your kind review!
We’re really pleased to hear that the reminders are helpful. Making sure you have plenty of notice to order your medication is an important part of keeping everything running smoothly for you.
If there’s ever anything else we can do to support you, please don’t hesitate to get in touch.
Best wishes,
The PillTime Team
Still not received my tablets.
22 April 2026
Reply from PillTime
Dear Michael,
Thank you for your review.
We’re sorry to hear you’ve not been able to locate your medication. Our records show that Royal Mail delivered your parcel on 22.04.26 to a safe place at your address.
We have sent you an email with the full delivery details, including the specific location it was left. Please do check this and around your property or with neighbours.
If you’re still unable to locate the parcel, please reply to our email, and we’ll be happy to support you further.
Best regards,
The PillTime Team
Reply from PillTime
Hello Nicola,
Thank you for your lovely review!
We’re really glad to hear you’ve found the service quick and efficient. That’s exactly what we aim for. It’s great to know you’d recommend us to your friends; that means a lot to the team.
If you ever need any support, we’re always here to help.
Best wishes,
The PillTime Team
Reply from PillTime
Hello Martin,
Thank you for your great review!
We’re really pleased to hear that you find the service efficient and easy to use, and that the team has been helpful. That’s exactly the experience we aim to provide.
If you ever need anything, we’re always here to help.
Best regards,
The PillTime Team
Upto now it’s the best medication…service I have received
Upto now it’s the best medication service that I have recieved, medication was order with ease, I was always aware of were my medication was as in were the order was ie packing, ready etc, also an item not available came 2 days later, im not worrying now if I’m going to have my meds on time for when I run out, service was perfect
22 April 2026
Reply from PillTime
Dear Donna,
Thank you so much for your wonderful review!
We’re really pleased to hear that you’ve had such a positive experience with the service. It’s great to know you found ordering easy and that the updates kept you informed every step of the way; that visibility is something we work hard to get right.
We’re also glad the follow-up delivery of the unavailable item reached you quickly and, most importantly, that you now feel confident your medication will arrive on time.
Thank you again for your kind words; it means a lot to the whole team. If you ever need anything, we’re always here to help.
Best regards,
The PillTime Team
Systems are broken
It all started well. However, in the last 4 months Pilltime has got the dates wrong on the pouches and has been unable to track a recent request - saying that they haven't received the request from my GP when the NHS site clearly says the it's GP Approved. YOUR IT SYSTEMS ARE CLEARLY BROKEN!!! Finally, your agent, on the phone was unhelpful and when I said I was thinking of leaving Pilltime she said "I don't blame you".
24 April 2026
Unprompted review
Reply from PillTime
Dear Jim,
We’re really sorry to hear about your recent experience and the frustration this has caused.
What you’ve described is not the level of service we aim to provide. Issues with pouch dates, prescription tracking, and the communication you received from our team are all taken very seriously, and we completely understand why this has led to a loss of confidence.
We can see that a member of the team has now been in touch to help resolve the issues, the main one being how the NHS app is not giving the same information as the PillTime app when requesting medication. Unfortunately we have advised that you contact your surgery regarding this as we are only able to advise about issues within the PiilTime app.
With regards to the pouch dates being incorrect we can also see that this has been resolved and had resulted from an overlap on a past order which had changed dates to avoid additional overlaps of medication. We are sorry that this happened and thank you for bringing it to our attention so that we could work to resolve this for you. This will now mean that future orders will have the correct dates going forward.
We would like to thank you for deciding to continue with the service and for your understanding during the call today with our team member.
Best regards,
The PillTime Team
My meds finally kicked in after months…
My meds finally kicked in after months of trying to get them right.
18 April 2026
Reply from PillTime
Hello Basharit,
Thank you for your review!
We’re really pleased to hear that your medication is now working well for you. We understand it can take time to get things just right, and we appreciate your patience while this was being resolved.
If there’s ever anything more we can do to support you, please don’t hesitate to get in touch.
Best regards,
The PillTime Team
Prescription not sent out when due
Prescription not sent out when due, in fact, not made up at all. I had to contact Pilltime to see where it was and you hadn't realised it had been missed. When it came the gabapentin wasn't pouched, it was sent with the order in a separate box.
21 April 2026
Reply from PillTime
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
This is not the level of service we aim to provide, particularly given that your prescription was neither prepared nor dispatched as expected. We understand how important it is that your medication arrives on time, and I appreciate how frustrating it must have been to have to contact us to highlight the issue.
We will be completing a full review of your account to understand what happened, including why the order was missed and why your gabapentin was not included in your pouches. As part of this, we’ll ensure any issues are addressed to prevent this from happening again.
We’ll provide you with a further update once our review is complete.
Thank you again for bringing this to our attention, and I’m sorry for the inconvenience caused.
Best regards,
Karen
The PillTime Team
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