Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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Well packed
6 June 2026
Reply from PillTime
Good afternoon diane moore,
It is great that you think that your order was well packed we really value such positive feedback.
Kind regards
The PillTime Team
crap
kept messing my orders every time would not recommend i get mine from the doctors more reliable
11 September 2025
Reply from PillTime
Dear Mark,
We're sorry to hear that your experience did not meet your expectations.
Having reviewed your account, we can see that we have not dispensed medication for you since December 2025 and that your account has since been closed. Prior to this, we had been regularly requesting prescriptions from your GP surgery on your behalf; these were not being received by us, which unfortunately impacted our ability to supply your medication.
We appreciate that this would have been frustrating, and we're sorry for any inconvenience caused. Feedback such as yours is important to us as we continually look for ways to improve the service we provide.
We wish you all the best for the future.
Best regards,
Karen
The PillTime Team
Initially things went really well…
Initially things went really well -until they didn’t!
I cannot recall the amount of times I have had to contact pill time via emails,live chat,phone calls and WhatsApp.
It seems that for the last 6 months especially,I have had to contact them regarding almost every prescription, which isn’t easy,late replies,no replies and phone calls that get cut off after waiting forever!
Problems including late delivery, no delivery.Also no updates on prescription status on the app,leaving me wondering if the tablets are going to be late again.
Lack of online communication between the surgery systems not linking to the pill time app resulting in no tablets arriving.The last straw was today when opening my pouch to find 3 important tablets missing. Suffice to say I will not be using pill time again. Great concept but in reality this just isn’t working!
11 June 2026
Unprompted review
Reply from PillTime
Dear Jayne,
Thank you for taking the time to share your feedback. We are very sorry to read about your experience and the frustration this has clearly caused.
We take concerns regarding delayed deliveries, communication, prescription management and missing medication very seriously. Having reviewed the information available to us, we have unfortunately been unable to locate your account using the details provided in your review.
To fully investigate what has happened, we have contacted you via Trustpilot and requested additional information. Once we receive this, we will review your account in detail and respond to the concerns you have raised.
We appreciate you bringing this to our attention and hope to have the opportunity to better understand your experience.
Kind regards,
Karen
The PillTime Team
Reply from PillTime
Dear Kim,
Thank you for your wonderful review. We're delighted to hear that everything was perfect and that your medication arrived on time. Providing reliable, timely service is incredibly important to us, so it's great to know we've met your expectations. Thank you for choosing PillTime and for taking the time to share your feedback.
Best wishes,
Karen
The PillTime Team
Works well, keeps me up to date with medication
Good system working now, order repeats, when new delivery made, so no fear of running out.
3 June 2026
Reply from PillTime
Dear Keith,
Thank you for your review. We're delighted to hear that the service is working well for you and that the automatic repeat-ordering process is helping ensure you receive your medication when needed. Our aim is to make managing prescriptions as simple and stress-free as possible, so it's great to know the service gives you confidence you won't run out of your medication. Thank you for choosing PillTime and for taking the time to share your experience.
Best regards,
Karen
The PillTime Team
Reply from PillTime
Dear Alexander,
Thank you for your review. We're pleased to hear that you find PillTime convenient to use. Making it easier for people to manage their medication is exactly what we aim to do, so it's great to know the service is helping. Thank you for choosing PillTime and for taking the time to share your feedback.
Best regards,
Karen
The PillTime Team
After sitting for over an hour sorting…
After sitting for over an hour sorting out my dad’s meds for the month and thumb killing me/us, I thought there must be an easier way of doing this so googled it and PillTime came up. Applied waiting for the catch and done and dusted. PillTime delivered all my dads and my medication in a lovely little dispenser each so to say the least, absolutely chuffed and wish I’d found them sooner.
Well done PillTime, great idea and service.
Thank you!
5 June 2026
Unprompted review
Reply from PillTime
Dear Tracy,
Thank you so much for your wonderful review.
We're delighted to hear that PillTime has made such a positive difference for both you and your dad. Managing multiple medications can be time-consuming and challenging, so it's great to know that our pouch service has helped make the process simpler and less stressful.
It's especially rewarding to hear that what started as a search for an easier solution turned into such a positive experience. Our team works hard to make medication management as straightforward and convenient as possible, and feedback like yours means a great deal to us.
Thank you for choosing PillTime and for taking the time to share your experience. We're thrilled that you're both 'absolutely chuffed' with the service, and we look forward to supporting you and your dad in the future.
Best regards,
Karen
The PillTime Team
I have been using pilltime for over a…
I have been using pilltime for over a year now to start off with there system of ordering and delivering the goods were 100% for a few months then down hill fast almost went else where till they got there new system up and running properly which took a few months now all is ok for the past 2 months fingers crossed that it continues
Russell
14 March 2026
Reply from PillTime
Dear Russell,
Thank you for taking the time to leave a review.
We're pleased to hear that things have been running smoothly for you over the past couple of months. We also appreciate your honest feedback regarding the difficulties you experienced previously. We recognise that changes to systems and processes can sometimes impact the service our patients receive, and we're sorry for any frustration this caused.
Thank you for your patience and for continuing to give us the opportunity to support you with your medication. We're committed to maintaining the improvements we've made and continuing to provide a reliable service you can depend on.
Thank you for choosing PillTime, and we look forward to supporting you for many years to come.
Best wishes,
Karen
The PillTime Team
It’s so easy to take my medication now…
It’s so easy to take my medication now with the sachet dispenser
2 June 2026
Reply from PillTime
Dear Robert,
Thank you for your review.
We're delighted to hear that the sachet dispenser is making it easier for you to take your medication. One of our main goals is to simplify medication management and help patients feel more confident that they're taking the right medication at the right time.
Thank you for choosing PillTime and for taking the time to share your experience. It's great to know the service is making a positive difference.
Best wishes,
Karen
The PillTime Team
Reply from PillTime
Dear customer,
Thank you for your review.
We're delighted to hear that you found the setup process easy and that you received prompt service. Making it as simple as possible for patients to get started with PillTime is something we work hard to achieve.
Thank you for choosing PillTime, and we look forward to continuing to support you with your medication needs.
Kind regards,
Karen
The PillTime Team
Reply from PillTime
Good afternoon Sydney Dunn,
Thank you for your positive feedback.
It is great to hear that you are receiving the high level of service we strive to provide. The team works hard behind the scenes to ensure everything runs smoothly, and they truly appreciate receiving such positive feedback from our patients.
If you ever experience any issues, please do not hesitate to contact our Customer Service Department. The team will be happy to help.
Kind regards,
Hayley
The PillTime Team
Very poor….I keep getting that many…
Very poor….I keep getting that many notifications that I need to order my medication but I have already ordered it…then it takes for ages to receive any medication. My husband gets his medication from yourselves a lot quicker than I do and I order them both at the same time. I do not know if I am coming or going and this just adds more frustration to your life as I am forever checking to see if my medication has been ordered, then checking to see if it has been shipped.
Also the pouches are getting a poor quality, they either fail to tear off correctly or they fail to open in the right spot, you then end up with all your medication over the floor.
There is one GOOD point, your customer services are great, they are lovely and very helpful and they are all UK nationals, so understanding them is not a problem, please do not move away from this, well done.
30 May 2026
Reply from PillTime
Good afternoon, Hayley Carr,
Thank you for your feedback.
I am sorry that your experience with us has not been as positive as we would have hoped. Having reviewed your account, I can see that you currently have two separate orders running because your medications are prescribed for different durations. This is what is causing the multiple order reminders.
I will arrange for a member of our Customer Service team to contact you to discuss bringing all of your medications onto the same schedule. This should resolve the issues you have been experiencing and help provide a more streamlined service going forward.
If you have any further questions, please do not hesitate to contact our Customer Service team by phone. Our opening hours are Monday to Friday, 8:30am to 4:30pm.
Kind regards,
Hayley
The PillTime Team
Tablets were supplied as 3 times per…
Tablets were supplied as 3 times per day, but should be twice per day. Have never taken a “bedtime” tablet.
16 May 2026
Reply from PillTime
Dear customer,
Thank you for your review and for bringing this to our attention.
We're sorry to hear that the medication schedule provided did not match how you prefer to take your tablets. As we were not previously aware of your preferred dosing routine, our pharmacists prepared the medication in line with the prescribing directions and the manufacturer's recommendations.
We understand that individual patients may have established routines that differ from the standard administration guidance, and we want to ensure your medication is supplied in the most suitable way for you. A member of our team will contact you to discuss how you take your medication so we can review your requirements and make any appropriate adjustments for future supplies.
Thank you for your feedback. We value your comments and appreciate the opportunity to ensure your future medication deliveries better meet your needs.
Best regards,
Karen
The PillTime Team
Really good (this time). Please keep up the good work.
For the first time in quite a while my medication was correct, and all pouched.
I must thank Megan, on the Customer Service Team, for taking the time to help me when I was trying to resolve a recent issue. Megan is what Customer Service should always be like.
28 May 2026
Reply from PillTime
Dear Debbie,
Thank you for taking the time to leave your review.
We're pleased to hear that your latest delivery arrived correctly and that all of your medication was supplied in pouches as expected. We understand how important it is that your medication is accurate and arrives in the right format, so it's encouraging to know we've been able to provide a better experience for you this time.
We're especially grateful for your kind comments about Megan. Providing helpful, compassionate support is something we strive for, and we're delighted to hear that Megan took the time to assist you and made a positive difference when resolving your recent issue. We will make sure your feedback is shared with her and the wider team.
Thank you for your continued patience and for recognising the improvements. We'll continue working hard to deliver the level of service you expect from us.
Kind regards,
Karen
The PillTime Team
Hiked prices
Initially received a good price for Wegovy, received regular emails asking me to reorder. Was late trying to order last prescription and was denied the monthly discount, very disappointing!
Having read their reply, still very disappointed as I when I signed up to Pill Time I still had to finish the previous suppliers injections. Therefore there was delay in starting injections from Pill time. Hence why I was delayed in applying for my next prescription. Their reply is not satisfactory, as I wasn’t aware of the ‘new timing’ of reordering.
28 May 2026
Unprompted review
Reply from PillTime
Dear Maggs,
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed by the price change when reordering your Wegovy treatment. We understand that price is an important consideration for our patients, particularly when continuing treatment over a longer period.
Earlier this year, we reviewed our pricing structure and communicated these changes to all weight-loss patients via email, including the reasons for the update. The changes were made to ensure we can continue to provide a safe, clinically led service, including ongoing patient support, prescribing, dispensing, and medication delivery.
Our continuation pricing is available to eligible patients who reorder within the specified timeframe. Unfortunately, if an order is placed outside of this period, the discounted continuation price is no longer available, and the standard treatment price applies.
We appreciate your feedback and understand your frustration. Your comments have been shared with the team as we continue to review how we communicate pricing and reorder requirements to patients.
Kind regards,
Karen
The PillTime Team
Never have to worry about running out…
Never have to worry about running out of my medication
21 May 2026
Reply from PillTime
Good morning, Mrs Wendy Collingwood,
Thank you for your wonderful feedback.
Our team has been working hard to streamline our service so patients receive their medication on time and packaged exactly as needed. They’ll be delighted to hear that we’ve helped give you peace of mind and that you never have to worry about running out.
Kind regards,
The PillTime Team
Reply from PillTime
Good afternoon MattRobyn Munt,
Thank you for taking the time to leave your 5 star review!
It is great to hear that you find the pouching system so helpful and that you have received such great service.
Feedback like this really means a lot to the whole team.
Kind regards
The PillTime Team
Reply from PillTime
Good morning B A Parritt,
Thank you for taking the time to leave your 5 star review. It is wonderful to receive your very positive feedback regarding the service.
Kind Regards
The PillTime Team
Had my first delivery of my pills…
Had my first delivery of my pills today. And I must say! I’m very impressed so far,
I will be ordering again next month. Every pharmacy has their ups and downs. As long as I have plenty in stock at home! Just in case something happens then I’m happy to continue with them
Thank you
23 May 2026
Unprompted review
Reply from PillTime
Good morning M/s BARBARA CARPENTER,
Thank you for your feedback and the 5 star review. We are so pleased to hear that you are impressed with the service that you have received so far.
Kind regards
The PillTime Team
Reply from PillTime
Good morning Bearded Wonder
Thank you for taking the time to leave such positive feedback. We're delighted to hear that you're satisfied with our service.
Our team is committed to ensuring your medications are dispensed efficiently and accurately, so it's very encouraging to know we're meeting your expectations. Should you require any assistance or have any questions in the future, please do not hesitate to contact us – we're here to help.
The PillTime Team
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