Picture The Stars Reviews 

3,715
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 721 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing them as stunning, beautiful, and unique personalized gifts. The ordering process is highlighted as easy and straightforward, with many appreciating the wide range of choices available. Reviewers also commend the fast and efficient delivery service, noting that items often arrive quickly and are well-packaged. However, some customers also noted issues with delivery, such as delays, non-updating tracking, or receiving damaged products like creased prints or incorrect items.

What people talk about most

Product

Customers had positive experiences with the product, often praising its high quality, beautiful design, and... See more

Quality

Consumers consistently express satisfaction with the product quality, often describing it as excellent,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and speedy... See more

Order

Reviewers highlight positive aspects of order, often praising the ease of ordering and personalization... See more

Service

Reviewers mention positive feedback about service, with many describing it as outstanding, first-class, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order and personalise. Great price. Picture frame arrived today as a gift to my husband on our 20th wedding anniversary and the quality of the product is excellent! Absolutely love the design... See more

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more


Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,715)

644 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Arrived, but no response to email query….

I’ll try keep this short and sweet.

Experience has been great, I ordered a print and it arrived in the timescale they said.
My only slight negative which you can take what you want from this, I had contacted them asking a question before my print arrived but never got any reply.

4 February 2026
Rated 5 out of 5 stars

Captivating visuals and a wonderful…

Captivating visuals and a wonderful concept for a custom gift perfectly suited for any special event. The website is user-friendly, making customization a breeze. The product boasts excellent quality and impressively swift shipping. The images are reasonably priced, particularly with the option to purchase a second at half price, though I chose to skip the framing option since affordable alternatives are available on Amazon. Overall, I am thoroughly pleased with the product, and the customer service was outstanding.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Thankyou so much for my star picture

Thankyou so much for my star picture! Ordered two days ago it’s been delivered today. Really happy with it will be letting lots of others know how good picture in the stars are and will be ordering again. Thankyou lovely people xx

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely product and great customer service

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required.
Great quality and super quick delivery. Pictures good value, especially as you can get a second half price, but opted not to go for the framing option as could get similar frames for much less on Amazon.
overall very happy with the product and the customer service was excellent.

3 February 2026
Rated 5 out of 5 stars

Brilliant service!

Brilliant service!

Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call later it was sorted. The dedication and height of customer service this company show should be an example to all others

2 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look